Hello,

I won €5000 at this casino after the bonus ended. Of this, 3 x €1000 have already been paid out. I applied for payment of the fourth €1,000 on March 29, 2022. So far, however, I have not received any money because the payment has not yet been confirmed. I contacted the live chat several times and wrote emails. Here I was often only put off.

Kind regards

Hallo,

ich habe bei diesem Casino nach Beendigung des Bonus 5000€ gewonnen. Davon wurden auch 3 x 1000 € bereits ausgezahlt. Die Auszahlung der vierten 1000 € habe ich am 29.03.2022 beantragt. Bisher ist bei mir aber noch kein Geld eingegangen, da die Auszahlung noch nicht best?tigt wurde. Ich habe mehrmals Kontak mit dem Livechat aufgenommen und Mails geschrieben. Hier wurde ich oft nur vertr?stet.

Mit freundlichen Grü?en

Dear thomasweichlein,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Was the entire amount of €5,000 approved and later split into five installments? When did you receive the last payment, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: Could you please advise if you have received winnings from your previous complaint with Wild Pharao Casino? I would like to update the status.

Here, €1000 is paid out each time. 3 x €1000 have been paid out. 2 x 1000 € are still missing. I applied for the next €1,000 on March 29th. Confirmation is pending here. The last €1000 from the complaint was then paid out late.

Es werden hier jeweils 1000 € ausgezahlt. 3 x 1000€ sind ausgezahlt. 2 x 1000 € fehlen noch. Die n?chsten 1000€ hab ich am 29.03 beantragt. Best?tigung steht hier noch aus. Die letzten 1000 € von der Beschwerde wurden dann noch versp?tet ausgezahlt.

Dear thomasweichlein,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I will escalate this issue and come back to you asap.

Best Regards,

WildPharao Support Team

Thank you very much, thomasweichlein, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello thomasweichlein,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

So far nothing has happened.

Bisher ist noch nichts passiert.

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: [email protected]

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.