THIEVES !!

I paid 75 € on 11/05, the money was deducted from the card but I was not credited to the account!

I have contacted via chat 4 times but the usual answer is 'send an email' send 4 emails and no reply.

STAY AWAY

LADRI!!

ho versato 75€ in data 11/05 , i soldi sono stati scalati dalla carta ma sul conto non mi sono stati accreditati!

ho contattato via chat ben 4 volte ma la solita risposta è 'invia un email' mandate 4 email e nessuna risposta.

STATE ALLA LARGA

Dear Gaia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes approximately one month. In these cases, casino has its hands tied. I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Petronela

Thanks.

Can't contact the casino? Since yesterday the casino replied that they did not receive the money and that my card will refund me.

but I talked to the card and he said that it is not true because the payment has come to them normally!

Grazie.

non è possibile contattare il casino? Dato che ieri il casino mi ha risposta dicendo che loro non hanno ricevuto i soldi e che la mia carta me li rimborserà.

ma ho parlato con la carta e mi ha detto che non è vero perchè il pagamento è arrivato a loro normalmente!

Thank you very much Gaia for your quick reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I am waiting

Sto aspettando

Hello Gaia,

 I contacted the casino and now we will wait for a reply.

Best regards,

Juli

We would like to ask the Unique Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello Gaia and Casino Guru team,

We are checking this complaint and will revert back shortly

Thanks in advance,

Jerome

In fact, this client filed a complaint on 05/18/2020 for an uncredited deposit of 75 euros. The bank statement was requested.

On 20/05, we received a response from the Fraud Department, and we told the customer to expect a 5-7 refund from his bank, because there were no requests for money from our manager. On the same day the customer sends another email and file a fraud complaint.

In the following days, continue to contact us to find out the status of your complaint.

On 26/05 approves the deposit of 75 euros and via e-mail the customer is informed that his problem has been solved.

please explain what is the issue, did you not receive the money?

I confirm, after 20 days I got my money back, even if I was refunded on the casino and not on my card as I wanted.

the casino has a withdrawal limit of € 100, so in the end I couldn't withdraw them anyway.

however as far as I'm concerned I find it incorrect that I had to have my money 20 days later!

Moreover, on the casino and I could not withdraw them.

Si confermo, dopo 20 giorni ho riavuto i miei soldi, anche se mi sono stati rimborsati sul casinó e non sulla mia carta come desideravo.

il casinó ha limite di prelievo di 100€, quindi alla fine non li ho potuti prelevare comunque.

comunque per quanto mi riguarda trovo scorretto che ho dovuto avere i miei soldi 20 giorni dopo!

Per di piu sul casino e non ho potuto prelevarli.

Hello Gaia,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli