K?ra Siria,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du pl?tsligt blockerades fr?n Winnita Casino och nu inte kan komma ?t ditt konto eller saldo.
F?r att b?ttre f?rst? din situation och kontakta casinot ? dina v?gnar, kan du v?nligen tillhandah?lla f?ljande information:
- Vet du exakt datum och ungef?rlig tidpunkt d? problemet uppstod?
- Kan du meddela oss om du fick n?got e-postmeddelande eller e-postmeddelande fr?n casinot som f?rklarar orsaken till blockeringen eller kontoproblemet?
- Har du redan f?rs?kt att komma ?t ditt konto med en annan webbl?sare eller enhet f?r att utesluta ett tekniskt problem hos dig?
- Om du har n?gra sk?rmdumpar av felmeddelandet eller annan relevant kommunikation med casinot, v?nligen vidarebefordra dem till [email protected] .
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Dear Siria,
Thank you very much for submitting your complaint. I’m sorry to hear that you were suddenly blocked from Winnita Casino and are now unable to access your account or balance.
To better understand your situation and reach out to the casino on your behalf, could you please provide the following information:
- Do you know the exact date and approximate time when this issue occurred?
- Could you let us know if you received any email or message from the casino explaining the reason for the block or account issue?
- Have you already tried accessing your account using a different browser or device to rule out a technical issue on your side?
- If you have any screenshots of the error message or other relevant communication with the casino, please forward them to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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