I would like to delete my account ... Please can you help me ..

Sarei vorrei eliminare il mio account... Per favore mi potete aiutare.. 

Dear Alessio,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services. You could contact them directly by completing a form here: https://www.winorama.com/contact/contact.html (there is an option to close your account) or by sending an email to [email protected] (in the "subject" line of your email write ***close my account*** so it catches their attention straightaway and include your user name in the email). 

There is also a phone number +35722007792 which can be used to reach out to a casino representative, but I’m not sure if the casino offers support in Italian, because the website doesn’t offer this language.

Finally, there is a paragraph included in the contact form saying: "If you are a compulsive gambler, or if you have any type of gambling problem, we encourage you to PLAY RESPONSIBLY. If you require professional help, please contact your local branch of Gamblers-Anonymous, which can be found here: www.gamblersanonymous.org." 

Eventually, I would recommend to check our website for Safe Gambling: http://www.kpvfaw.com/how-to-gamble-safely.

Personally, I would recommend sending an email to [email protected], in this way you’ll have a proof of such an action. Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Hi, I would like to close my account ...

Salve si vorrei chiudere il mio account... 

Winorama Casino, please could you assist? Thank you very much in advance.

Hi Alessio,

Thank you for contacting our Winorama Customer Service!

To best assist you, please send your username or registration email

Waiting for your answer,

Sincerely

Salve Alessio,

Grazie per aver contattato il nostro Servizio clienti Winorama!

Per assisterla al meglio la preghiamo di inviare il nome utente oppure la email di registrazione

In attesa di una sua risposta,

Cordiali saluti

Dear Alessio,

Please, could you provide required information? Thank you very much.

Dear Alessio,

Please could you update the status of this complaint. Did you succeed to close your account? We are extending the timer by 7 days.

Account disabled thanks for the help a hug

Account disattivato grazie per l aiuto un abbraccio 

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.