Ja, det har vi gjort tidigare. Vi har ans?kt om uttag p? det tidigare, och casinosupport har kontrollerat att det inte ?r n?gra problem.
Det fanns inte vid n?got tillf?lle n?gon rapport om att ett uttag gjordes p? grund av ett fel vid den tidpunkten.
Vi har ocks? bekr?ftat att detta spel inte var bland de begr?nsade spelen vid den tiden. Tillkom detta som svar p? detta klagom?l?
Naturligtvis gjorde kasinot inte det relevanta spelet ospelbart med bonusen.
?ven om det skulle inkluderas ?r det sv?rt f?r anv?ndaren att avg?ra vad som ?r fel, med tanke p? noteringen att det ?r 0 % eller det faktum att det faktiskt ?terspeglar 100 %.
Det ?r inte ovanligt att anv?ndarvillkoren inneh?ller felaktiga uttalanden, och vi anser att prioritet b?r ligga p? systemets faktiska beteende.
D?rf?r ligger ansvaret p? casinot som utf?r kontrollerna, och ?ven om ett fel var orsaken, s? l?nge de godk?nde uttaget och inte informerade mig om det, ?r det uppenbart att jag inte skulle kunna k?nna till s?dana omst?ndigheter.
Kasinot kunde ha kontaktat mig om felet efter mitt senaste uttag, men jag har inte h?rt n?got. Jag har r?tt att anta att det inte ?r n?gra problem.
Varf?r fixade kasinot aldrig felet eller skickade mig ett meddelande om felet?
?ven om felet uppt?cktes efter uttaget s? hade detta inte h?nt om casino hade f?rklarat situationen f?r mig om det.
Att inte g?ra det och pl?tsligt h?vda ett fel efter att ha till?tit anv?ndaren att g?ra en ins?ttning och spela spelet ?r inte r?ttvist.
Yes, we have done this in the past. We have applied for withdrawals on that in the past, and casino support has checked to make sure there is no problem.
At no time was there any report of a withdrawal being made due to an error at that time.
We have also confirmed that this game was not among the restricted games at the time. Was this added in response to this complaint?
Naturally, the casino did not make the relevant game unplayable with the bonus.
Even if it were included, it is difficult for the user to determine which is wrong, given the notation that it is 0% or the fact that it actually reflects 100%.
It is not uncommon for the Terms of Use to contain erroneous statements, and we believe that the priority should be on the actual behavior of the system.
Therefore, the responsibility lies with the casino that performs the checks, and even if an error was the cause, as long as they authorized the withdrawal and did not inform me of it, it is obvious that I would not be able to know of such circumstances.
The casino could have contacted me about the error after my last withdrawal, but I have heard nothing. I am justified in assuming that there is no problem.
Why didn't the casino ever fix the error or send me a message about the error?
Even if the error was discovered after the withdrawal, this would not have happened if casino had explained the situation to me about it.
Failing to do so and suddenly claiming an error after allowing the user to make a deposit and play the game is not fair.
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