K?ra CasinoGuru Team och flochefe,
? Wintopia Casinos v?gnar uppskattar vi din inbjudan att presentera v?rt perspektiv p? saken och ta itu med de farh?gor som tagits upp i det h?r fallet.
Vi uppskattar dina anstr?ngningar f?r att hj?lpa spelaren; men v?rt KYC-team v?ntar fortfarande p? de n?dv?ndiga dokumenten. Trots v?r beg?ran om ett komplett paket har kunden ?nnu inte l?mnat n?gon dokumentation.
F?r att forts?tta med verifieringsprocessen kr?ver vi specifikt en sk?rmdump av Jeton-pl?nboken f?r att bekr?fta vilken betalningsmetod som anv?nds. Tyv?rr, utan detta, kan vi inte g? vidare med n?dv?ndiga kontroller.
Vi rekommenderar spelaren att skicka in de n?dv?ndiga dokumenten s? snart som m?jligt f?r att undvika ytterligare f?rseningar.
V?nligen meddela oss om n?got f?rtydligande beh?vs.
Ser fram emot ditt svar.
Med v?nlig h?lsning,
Wintopia Team
Dear CasinoGuru Team and flochefe,
on behalf of Wintopia Casino, we appreciate your invitation to present our perspective on the matter and address the concerns raised in this case.
We appreciate your efforts in assisting the player; however, our KYC team is still awaiting the required documents. Despite our request for a complete package, the customer has not yet provided any documentation.
To proceed with the verification process, we specifically require a screenshot of the Jeton wallet to confirm the payment method used. Unfortunately, without this, we are unable to move forward with the necessary checks.
We kindly advise the player to submit the required documents at their earliest convenience to avoid further delays.
Please let us know if any clarification is needed.
Looking forward to your response.
Best regards,
Wintopia Team
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