B?sta Sefedin25,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om din negativa upplevelse med Ybet Casino.
Till?t mig att st?lla n?gra fr?gor till dig s? att jag b?ttre kan f?rst? situationen.
Kan du v?nligen ange hur du beg?rde sj?lvuteslutningen i kasinot och n?r? Angav du att du har spelproblem n?r du gjorde beg?ran?
Hur kontaktade du casinot f?r att ?ppna ditt konto igen och vad var deras svar? F?rst?r jag r?tt att ditt kasinokonto fortfarande ?r ?ppet?
G?ller ditt andra klagom?l ?ven f?r det andra kasinot?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Tomas
Dear Sefedin25,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please specify how did you request the self-exclusion in the casino and when? Did you specify that you are having gambling issues when you made the request?
How did you contact the casino in order to reopen your account and what was their response? Do I understand correctly your casino account is currently still open?
Is your other complaint valid for the other casino as well?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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