Luulen, ett? t?m? on sinun mielest?si t?ysin j?rkev? pyynt?, ja olen kanssasi samaa mielt?. Suoraan sanottuna s??nt? sanoo: Annamme kasinon 14 full dys ratkaista ongelmansa, koska eritt?in monimutkaisten kokemustemme perusteella suurin osa keskeytetyist? nostoista ratkaistaan nopeammin ilman v?liintuloa ensimm?isten 14 p?iv?n aikana.
Kuvittele vain, ett? t?ll? kasinolla on valtava viive KYC:n, maksujen ja kaiken kanssa. Miten se nopeuttaisi prosessia, jos yritt?isimme tavoittaa heid?t kaikissa erityiskysymyksiss?? Tai jos sanomme vain: "Hei mit? kuuluu. Meill? on paljon pelaajia, jotka valittavat maksujen viiv?stymisest?. Onko sinulla aikaa keskustella siit? kanssamme?"
Mit? meid?n pit?isi keksi?, ihmettelen.
Tied?n milt? se kuulostaa, mutta meid?n on noudatettava menettelytapoja.
Siksi ilmoitamme pelaajille siit?. J?rjestelm? ei ole vailla puutteita; esimerkiksi mielest?ni 14 p?iv?? on aivan liikaa. Toisaalta t?m? l?hestymistapa perustuu monimutkaisiin analyyseihin, on sanomattakin selv??, ett? valitustiimi on niin ylikuormitettu, ettei heill? ole en?? minuuttiakaan tehd? uutta ylim??r?ist? ty?t?.
I imagine you think this is a perfectly reasonable request, and I agree with you. Frankly, the rule says: We allow casino 14 full dys to resolve their issues because, from our very complex experiences, most of the deayed withdrawals gets resolved quicker without the intervention during the first 14 days.
Just imagine this casino is actually experiencing a huge delay with KYC, payments, everything. How would it speed up the process if we tried to reach out to them with every specific issue? Or if we just say, "Hey what's up. We have lots of players complaining about delayed payments. Do you have time to discuss that with us?"
What should we figure out anyway, I wonder.
I know how it sounds, yet there are procedures we have to follow.
That's why we inform players about that. The system is not without its flaws; for instance, I think 14 days is far too much. On the other hand, this approach is based on complex analyses, needless to say, the Complaint Team is so overwhelmed that they don't have another minute to do another extra work.
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