Jag antar att du tycker att detta ?r en helt rimlig beg?ran, och jag h?ller med dig. Uppriktigt sagt s?ger regeln: Vi till?ter casino 14 full dys att l?sa sina problem eftersom, fr?n v?ra mycket komplexa erfarenheter, de flesta av de f?rsenade uttagen l?ses snabbare utan ingripande under de f?rsta 14 dagarna.
F?rest?ll dig bara att detta casino faktiskt upplever en enorm f?rdr?jning med KYC, betalningar, allt. Hur skulle det p?skynda processen om vi f?rs?kte n? ut till dem med varje specifik fr?ga? Eller om vi bara s?ger: "Hej vad h?nder. Vi har m?nga spelare som klagar p? f?rsenade betalningar. Har du tid att diskutera det med oss?"
Vad ska vi komma p? egentligen, undrar jag.
Jag vet hur det l?ter, men det finns procedurer vi m?ste f?lja.
Det ?r d?rf?r vi informerar spelare om det. Systemet ?r inte utan sina brister; till exempel tycker jag att 14 dagar ?r alldeles f?r mycket. ? andra sidan ?r detta tillv?gag?ngss?tt baserat p? komplexa analyser, det beh?ver inte s?gas att Klagom?lsteamet ?r s? ?verv?ldigat att de inte har en minut till p? sig att g?ra ytterligare ett extraarbete.
I imagine you think this is a perfectly reasonable request, and I agree with you. Frankly, the rule says: We allow casino 14 full dys to resolve their issues because, from our very complex experiences, most of the deayed withdrawals gets resolved quicker without the intervention during the first 14 days.
Just imagine this casino is actually experiencing a huge delay with KYC, payments, everything. How would it speed up the process if we tried to reach out to them with every specific issue? Or if we just say, "Hey what's up. We have lots of players complaining about delayed payments. Do you have time to discuss that with us?"
What should we figure out anyway, I wonder.
I know how it sounds, yet there are procedures we have to follow.
That's why we inform players about that. The system is not without its flaws; for instance, I think 14 days is far too much. On the other hand, this approach is based on complex analyses, needless to say, the Complaint Team is so overwhelmed that they don't have another minute to do another extra work.
Automatiskt ?versatt: