Pretpostavljam da mislite da je ovo sasvim razuman zahtev i sla?em se sa vama. Iskreno, pravilo ka?e: Dozvoljavamo kazinu 14 full dis da re?i svoje probleme jer, iz na?ih veoma slo?enih iskustava, ve?ina odlo?enih povla?enja se re?ava br?e bez intervencije tokom prvih 14 dana.
Zamislite samo da ovaj kazino zapravo do?ivljava ogromno ka?njenje sa KIC-om, isplatama, svime. Kako bi se ubrzao proces ako bismo poku?ali da im se obratimo sa svakim konkretnim problemom? Ili ako samo ka?emo: ?Hej ?ta ima. Imamo mnogo igra?a koji se ?ale na ka?njenje u pla?anju. Imate li vremena da razgovarate o tome sa nama?"
Pitam se ?ta da smislimo.
Znam kako to zvu?i, ali postoje procedure koje moramo da po?tujemo.
Zato o tome obave?tavamo igra?e. Sistem nije bez svojih mana; na primer, mislim da je 14 dana previ?e. S druge strane, ovaj pristup je zasnovan na slo?enim analizama, suvi?no je re?i da je tim za ?albe toliko preoptere?en da nemaju vi?e minuta da obave jo? jedan dodatni posao.
I imagine you think this is a perfectly reasonable request, and I agree with you. Frankly, the rule says: We allow casino 14 full dys to resolve their issues because, from our very complex experiences, most of the deayed withdrawals gets resolved quicker without the intervention during the first 14 days.
Just imagine this casino is actually experiencing a huge delay with KYC, payments, everything. How would it speed up the process if we tried to reach out to them with every specific issue? Or if we just say, "Hey what's up. We have lots of players complaining about delayed payments. Do you have time to discuss that with us?"
What should we figure out anyway, I wonder.
I know how it sounds, yet there are procedures we have to follow.
That's why we inform players about that. The system is not without its flaws; for instance, I think 14 days is far too much. On the other hand, this approach is based on complex analyses, needless to say, the Complaint Team is so overwhelmed that they don't have another minute to do another extra work.
Automatski prevedeno: