Hei kaikille,
En todellakaan aikonut jakaa kokemuksiani t?st? kasinosta, mutta n?in monien teist? k?rsiv?n samasta ongelmasta muutin mieleni.
On kulunut melkein 14 p?iv?? siit?, kun tein talletuksen ja voitin 400 €. Kun yritin nostaa summaa, nosto peruuntui noin tunnin kuluttua ilman s?hk?postilla tai ilmoitusta, jossa selitettiin miksi. Sain sen vasta sattumalta, kun k?vin uudelleen sivustolla tarkistaakseni, tarvitsevatko he KYC-asiakirjoja. Yll?tyksekseni en vain voinut vet?yty?, mutta minulla ei my?sk??n ollut selke?? tietoa siit?, mit? oli meneill??n.
Otin yhteytt? tukeen, ja he kertoivat minulle (kuten monet teist? ovat my?s maininneet), ett? palveluntarjoaja tutkii istuntoa reilun pelin vuoksi. Odotin heid?n pyyt?m?ns? 14 p?iv?? (joka itse asiassa p??ttyy huomenna), mutta en ole toistaiseksi saanut mit??n p?ivityst?, en edes syyt? miksi istuntoa tutkitaan.
Olen l?hett?nyt heille viesti? useita kertoja ja saan edelleen saman copy-paste-vastauksen. Rehellisesti sanottuna en tied? mit? muuta tehd?. L?hetin heille my?s s?hk?postin ja odotan edelleen vastausta, mutta ep?ilen todella, ett? saan sellaisen huomenna. Jos teen, p?ivit?n t?nne.
Olen pelannut t?ll? ja muilla kasinoilla jo jonkin aikaa, mutta t?m? on ensimm?inen kerta, kun minulle tapahtuu jotain t?llaista. Mielest?ni se on mahdotonta hyv?ksy?, varsinkin jos viestint?? ei ole.
T?ss? vaiheessa minusta tuntuu, ett? he vain pys?htyv?t ja toivovat, ett? luovun rahasta. Jos jollain on neuvoja tai ideoita, mit? voisin tehd?, kertokaa minulle, ett? k?rsiv?llisyys on todellakin loppunut t?ll? kertaa.
Hello everyone,
I wasn’t really planning to share my experience with this casino, but seeing so many of you having the same issue made me change my mind.
It’s been almost 14 days since I made a deposit and actually won €400. When I tried to withdraw the amount, the withdrawal was cancelled after about an hour without any email or notification explaining why. I only found out by chance when I revisited the site to check if they needed any KYC documents. To my surprise, not only could I not withdraw, but there was also no clear info on what was going on.
I contacted support, and they told me (like many of you have also mentioned) that my session is under investigation by the provider for fair play. I waited the 14 days they asked for (which actually ends tomorrow), but I haven’t received any update so far not even a reason why the session is being investigated.
I’ve messaged them several times and still keep getting the same copy-paste reply. Honestly, I don’t know what else to do. I also sent them an email and I’m still waiting for a reply, but I really doubt I’ll get one by tomorrow. If I do, I’ll update here.
I’ve been playing on this and other casinos for quite a while, but this is the first time something like this happens to me. I think it’s unacceptable, especially with zero communication.
At this point I honestly feel like they’re just stalling and hoping I’ll give up on the money. If anyone has any advice or ideas on what I can do, please let me know I’ve really run out of patience this time.
Automaattinen k??nn?s:
