zdravo svima,
Nisam ba? planirao da podelim svoje iskustvo sa ovim kazinom, ali po?to sam video toliko vas koji imate isti problem, promenio sam mi?ljenje.
Pro?lo je skoro 14 dana otkako sam napravio depozit i zapravo osvojio €400. Kada sam poku?ao da podignem iznos, povla?enje je poni?teno nakon otprilike sat vremena bez ikakvog e-maila ili obave?tenja koje obja?njava za?to. Saznao sam tek slu?ajno kada sam ponovo posetio sajt da proverim da li su im potrebni KIC dokumenti. Na moje iznena?enje, ne samo da nisam mogao da se povu?em, ve? nije bilo jasnih informacija o tome ?ta se de?ava.
Kontaktirao sam podr?ku i oni su mi rekli (kao ?to su mnogi od vas tako?e spomenuli) da je moja sesija pod istragom provajdera zbog fer pleja. ?ekao sam 14 dana koliko su tra?ili (?to se zapravo zavr?ava sutra), ali do sada nisam dobio nikakvu a?urnost, ?ak ni razlog za?to se sednica istra?uje.
Poslao sam im poruku nekoliko puta i i dalje dobijam isti copi-paste odgovor. Iskreno, ne znam ?ta drugo da radim. Poslao sam im i mejl i jo? uvek ?ekam odgovor, ali stvarno sumnjam da ?u ga dobiti do sutra. Ako to uradim, a?urira?u ovde.
Ve? neko vreme igram u ovom i drugim kazinima, ali ovo je prvi put da mi se ovako ne?to de?ava. Mislim da je to neprihvatljivo, posebno sa nultom komunikacijom.
U ovom trenutku, iskreno se ose?am kao da samo odugovla?e i nadaju se da ?u odustati od novca. Ako neko ima neki savet ili ideju o tome ?ta mogu da uradim, molim vas da mi ka?ete da mi je ovog puta zaista ponestalo strpljenja.
Hello everyone,
I wasn’t really planning to share my experience with this casino, but seeing so many of you having the same issue made me change my mind.
It’s been almost 14 days since I made a deposit and actually won €400. When I tried to withdraw the amount, the withdrawal was cancelled after about an hour without any email or notification explaining why. I only found out by chance when I revisited the site to check if they needed any KYC documents. To my surprise, not only could I not withdraw, but there was also no clear info on what was going on.
I contacted support, and they told me (like many of you have also mentioned) that my session is under investigation by the provider for fair play. I waited the 14 days they asked for (which actually ends tomorrow), but I haven’t received any update so far not even a reason why the session is being investigated.
I’ve messaged them several times and still keep getting the same copy-paste reply. Honestly, I don’t know what else to do. I also sent them an email and I’m still waiting for a reply, but I really doubt I’ll get one by tomorrow. If I do, I’ll update here.
I’ve been playing on this and other casinos for quite a while, but this is the first time something like this happens to me. I think it’s unacceptable, especially with zero communication.
At this point I honestly feel like they’re just stalling and hoping I’ll give up on the money. If anyone has any advice or ideas on what I can do, please let me know I’ve really run out of patience this time.
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