I understand absolutely everything you are saying and I have some points to make. 

If a casino is operating illegally somewhere, I have already said that it needs to be dealt with by the authorities in your country. We have it in our review that players from Spain cannot play in the casino, which would arouse some suspicion in me as a player and I would probably wonder why. 

However, there are casinos that operate legally and with the change in legislation this may change and after some time it may not be the case anymore. But we don't investigate legality because we are not lawyers and we don't have the capacity to constantly monitor whether some regulations are changing in a certain country. 

I absolutely agree that casinos can often target vulnerable players with such practices and it is unfair and dishonest on the casino's part. Especially when it has no license, it is virtually let's say untouchable. 

In such cases I would be especially careful and try to avoid the situation at least by finding out as much information as possible about where I deposit my money when I play somewhere. Maybe in the process players will find out how it is. I know that they will probably have a hard time finding things about whether a casino is legal or they won't bother to look for something like that. But if someone is interested and plays frequently in casinos, then it would be good to see how the legislation in this respect changes from time to time. 

In the end I would say that we try to inform players as much as possible and certainly not send them to such casinos, but some things are simply out of our scope. That includes legality.

Do not try to defend the indefensible. If you say in the review, no, that Spanish players cannot play, but that they do not accept them and that is a lie. I have read opinions here that accept them and even more so open all the accounts that are necessary, even if they have been informed that they are vulnerable players, they are covering up an illegal casino full of crimes, so I can't even imagine what they can do with the players' money, whatever they want since they are totally illegal in that country and there is no need to report them. Spain has already blocked them because they are obviously illegal.

and biased reviews are not valid, reviews that have truly had a real experience are valid, because negative ones are neither published nor taken into account for the security index, from what I have been reading, which I advise all players to do, although I do not agree at all with the mechanics followed here.

No intentes defender lo indefendible Si pones en la rese?a ,no ,que no puedan jugar los jugadores espa?oles si no que no los acepta y eso es mentira yo he leído aquí opiniones que los acepta y más aún abre todas las cuentas que hagan falta incluso si les han informado de que son jugadores vulnerables se está tapando a un casino ilegal cargado de delitos entonces ni me puedo llegar a imaginar lo que pueden hacer con el dinero de los jugadores, lo que quieran al ser totalmente ilegales en ese país y no hace falta denunciarlos Espa?a ya los ha bloqueado porque evidentemente son ilegales.

y no valen las rese?as interesadas valen las rese?as que verdaderamente han tenido una experiencia real porque las negativas ni se publican ni se tienen en cuenta para el índice de seguridad por lo que he estado leyendo cosa que aconsejo a todos los jugadores que hagan aunque no estoy nada deacuerdo con la mecánica que se sigue aquí.

I'm not going to keep repeating myself and leave it at that, because I can see that it's not going anywhere. 

As far as user reviews are concerned, I'm sure the casino has some bad URs, but both 1* and 5* are rejected based on a clearly stated reason. I would also like to mention that it has no effect on the Saftey index if a casino has the best rating in the context of user reviews or even the worst. It does not count towards the casino's final rating. 

What's more, players who are affected by some problems always have the possibility to file a complaint and if our team evaluates that the player is right and the casino made a mistake and does not try to solve it, then its safety index will go down. So far they have addressed all of them and have not had a single one unresolved. 

Of course this doesn't lead anywhere because no one wants to go ahead with it, the evidence is there and nothing is done, I think you are wrong when you say that all types of evaluations are rejected, only negative ones are rejected and gagged, I have not read that any positive ones that are lies are prohibited.

The truth is that what confuses me the most is that you say that the opinions of the players do not influence the security index of the casino. That says it all.

And one thing has to be made very clear when a casino has committed a crime, it can fix it or not, but it has already committed it. Let us not forget this, especially with vulnerable players who are little more than blamed for playing in this type of illegal casinos like velobet.com that are not allowed to operate and open their doors to take advantage of players.

Claro que no lleva a ninguna parte esto porque no se quiere llevar ,las evidencias están ahi y no se hace nada , me parece que te equivocas a la hora de decir que se rechazan todo tipo de valoraciones solo se rechazan y se amordazan las negativas no he leído que se prohiba ninguna positiva que sean mentiras.

la verdad lo que más me despista es que digas que las opiniones de los jugadores no influyen en el índice de seguridad del casino está todo dicho con esto.

Y una cosa tiene que quedar muy clara cuando un casino ha cometido un delito puede solucionarlo o no pero lo ha cometido ya ,eso que no se olvide sobre todo con los jugadores vulnerables a los que poco mas que les echas la culpa de jugar en este tipo de casinos ilegales como velobet.com que no tienen permitido operar y abren sus puertas para aprovecharse de los jugadores.

Let me put it this way, I can see how many user reviews are rejected in our system. They are not only bad but also good. But it's always on a basis of something and the player also gets a reason, it's not that whoever thinks he doesn't like it, so he rejects it. 

Also, there are attempts on different casinos, mostly newer ones to have good user feedback and some casinos even unknowingly give players some free spins for rating the casino on different sites and even on ours. When more such user reviews come in and we suspect them we contact the casino, but right at the beginning it is not possible to see a pattern. Now imagine if players come to a casino to write a user review after a day or two, it will always be good, but they won't write anything that would arouse suspicion. But after some time we find out that the players were not honest and the user reviews are rejected. So if for all the time we have them approved they were to be counted in the safety index, how objective would the safety index be, try to think about it yourself. It is not all black and white as you see it from your point of view. I try to understand all players, whether they have a good or bad view of the casino and I have no problem with constructive criticism, we are not perfect either. But I'm always happy when it's on the level and each side thinks about different things and doesn't just see everything from their point of view. 

I hope that nobody will encounter similar bad situations and everything will be more positive.

I'm sorry, there is no justification and you are justifying it. If a casino does not have a license to operate in a country, it is illegal and if it accepts vulnerable players knowing that they are from that country, it is the casino's responsibility and a crime, as proven by the Spanish General Directorate of Gambling and those who defend them and cover them up.

And people will say, what do you care?

A lot, because they are outside the law and with the funds and deposits of Spanish players and players from countries that do not have a license, they do what they want, as they say in reviews that are published and that they do not want to publish, even with minors involved.

Therefore, this security index is misleading for some players in the world even if it is hidden and if it is not published I will do it elsewhere but this is the truth that they do not want to do.

Because?.

Lo siento no tiene justificación y tú lo estás justificando, si un casino no tiene licencia para operar en un país es ilegal y si acepta jugadores vulnerables sabiendo que lo son de ese país es responsabilidad del casino y delito, como esta comprobado por la dirección general del juego Espa?ola y quien los defiende encubridores.

Y dirá la gente que más te da?

Mucho,porque están fuera de la legalidad y con los fondos y depositos de los jugadores Espa?oles y de paises que no tienen licencia hacen lo que quieren como cuentan en rese?as que se publican y que no se quieren publicar incluso con menores de por medio.

Por lo tanto ese índice de seguridad es enga?oso para algunos jugadores del mundo aunque se tape y si no se publica lo haré por otro sitio pero está es la verdad que no se quiere hacer

Por qué?.

People have written to me saying that you have not allowed them to publish reviews because they were negative, even from relatives of minors.

Seriously, who are you to deny a real experience of a player about a casino? Who are you to deny a publication of a real experience? This one is real and this one is not. Because people have written to me about velobet.com that you do not publish real experiences of help to other players, why? What criteria do you follow because they have even sent me tests.

These people have suffered the bad experience of velobet.com first hand and you don't give them a voice and they want to cover it up.

Casino Guru confuses me a lot and I think the players of this casino more.

Me han escrito gente q no les habéis consentido publicar rese?as porque eran negativas incluso familiares de menores.

De verdad quien sois vosotros para negar una experiencia real de un jugador sobre un casino quien sois vosotros para negar una publicación de una experiencia real, está si es real y está no porque me ha escrito gente sobre velobet.com que no le publicáis experiencias reales de ayuda a otros jugadores, porque? que criterios seguís porque a mí me han mandado hasta pruebas.

Está gente si ha sufrido en sus carnes la mala experiencia de velobet.com que no dais voz y se quiere tapar.

Casino gurú me confunde y mucho y creo que a los jugadores de este casino más.

I have already told you that we do not deal with legality, I do not know how many times I have to repeat it. 

Then you need to report it to the Spanish authorities. I have explained everything to you and I have tried my best. 

Feel free to tell me what player wrote to you and I'll be happy to see the reason why something was rejected.

Hi. My complaint has now being ongoing for weeks and the timer always goes way passed 0 waiting for the handler to reply. I don’t think he has time to even look in to the case thoroughly as I think he is too busy

I contacted him to look into it. I saw that the casino responded, which could move the case closer to resolution. I hope it will be soon. ??

Why have hey took all my favourite games off velobet ?? I can’t seem to find any Netent or Redtiger games and most of the slots that are left say not available in my country

Hi, I don't know, did you think to ask directly at the casino? Maybe they'd have something to tell you. I was also wondering if it might be the providers that are restricted for you, but that's just an idea. 

Wouldn't you give it a try?

Hello, how can I change my email? I no longer have the one I have here and I want to enter a new one.

Hola como puedo cambiar mi correo es que ya el que tengo aquí no lo tengo y quiero poner uno nuevo

Hey, if you mean in the casino, the best thing to do is to ask live chat or support to help you if you can't do it yourself. Obviously if you don't have that option they will have to do it, so I would direct such a request to them. 

Have you tried it or not?

Yes, but they don't respond.

Si pero no responden

Hmm, and how long does the whole situation last? Maybe they are busy and you should wait for little bit more. ??

You've been here for 6 days

Llevas de 6 días

And still nothing is happening, yes? Then I would try to file a complaint with us on this link and hopefully we will be able to help you somehow.

I think that such a simple thing should be communicated by the casino to avoid unpleasant situations for you. 

So, are you in?

Recently sign up on this casino due to the "High" rating here on Casino guru, but as always, its a misleading rating probably supported by a partner cash deal.

The website looks clumsy, it also looks like a scam. I made a deposit and know I see that I will most likely never get my money back, and this is what has happened with the last 5 casinos i tried with a high Casino guru rating. I was doing my 1st deposit bonus, and my account got restricted because I was more than 50% done. Now, I can't finish my 1st deposit bonus and If I cancel the bonus I lost everything.

Its Unbelievable that Casino guru only advertises scam and shady casinos.