Hei,
Olen pahoillani, ett? l?hdet, mutta uskon, ett? ei ole paljon sanottavaa. Olet jo tehnyt p??t?ksesi, ja monilla aloilla tekemist?si virheist? huolimatta arvostan ponnistelujasi.
Muistutuksena, kuinka k?vi t?m?n valituksen kanssa:
"Rakas Gambler123,
Suurin ongelma t?ss? on, ett? suurin osa aloittamastasi viestinn?st? oli tarpeetonta ja vain pitkitti koko prosessia. Yleens? yksi oikeaan s?hk?postiosoitteeseen l?hetetty s?hk?posti, jossa ongelma mainitaan selke?sti, on parempi kuin useiden s?hk?postien l?hett?minen v??riin s?hk?postiosoitteisiin t?llaisten ongelmien vuoksi, mainitsematta selke?sti ongelmaa, t?ss? tapauksessa - peliriippuvuutta. L?hett?miesi useiden todisteiden perusteella et ole miss??n tapauksessa maininnut selv?sti, ett? k?rsit peliriippuvuudesta. Kasino sai sinulta vain sen, ett? sinulla oli ongelmia peliss?, joita voidaan pit?? teknisin? vaikeuksina. Ainoa tapaus, jossa mainitsit t?m?n selv?sti, oli live-chatin keskustelusta, jonka jaoit meille vastauksessasi t?ss? s?ikeess? 20. elokuuta, ja t?ss? keskustelussa olit kirjoittanut viestin ennen kuin todellinen live-operaattori oli liittynyt istuntoon. Erilaiset live-chatit toimivat eri tavalla, ja on mahdollista, ett? operaattori ei n?e, mit? chat-ikkunassa on kirjoitettu ennen kuin h?n liittyy istuntoon, kuten ep?ilen t?ss? tapauksessa.
Siit? huolimatta kasino tuli esiin ja pyysi sinua suorittamaan itsesulkuprosessin useampaan otteeseen, mutta et suorittanut sit? loppuun. Kasinoilla on s??nn?t itsesulkuprosesseille, joita on noudatettava. Tammikuussa 2023 asiakirjojen l?hett?misen j?lkeen sinua pyydettiin vahvistamaan itsekiellon kesto, johon et vastannut. Ja j?lleen hein?kuussa 2023 prosessi pys?ytettiin, koska et jatkanut kasinon pyynt?j?. Jos suoritit prosessin onnistuneesti loppuun ja tili avattiin uudelleen, sinulla on ehdoton oikeus hyvitykseen, mutta vasta sen j?lkeen, kun olet onnistuneesti lopettanut itsesulkuprosessin."
Anteeksi, t?m? aihe ei koske mit??n muuta.
Pysyk?? hyvin, kiitos. Koska t?m? on viimeinen vierailusi, oletko valmis sulkemaan kasinotilisi?
Hello,
I'm sorry to see you go, but I believe there is not much to say. You've already made your decision, and despite your errors in many areas, I value your efforts.
Just a reminder how it was with this specific complaint:
"Dear Gambler123,
The main issue here is that most of the communication you initiated was unnecessary, and only prolonged the whole process. Usually, one email sent to the correct email address, clearly stating the problem, is better than sending multiple emails to incorrect email addresses for such issues, and without clearly mentioning the problem, in this case - gambling addiction. From the multiple pieces of evidence you have sent, there was not a single instance of you clearly mentioning that you suffer from gambling addiction. All the casino got from you was that you had problems with the game, which could be taken as having technical difficulties. The only instance where you have clearly mentioned this was from the conversation with live chat, which you shared with us in your reply in this thread on the 20th of August, and in this conversation, you had written the message before an actual live operator had joined the session. Various live chats work differently, and it is possible that the operator can not see what is written in the chat window before he joins a session, which I suspect was the case here.
Nevertheless, the casino came forward and asked you to complete the self-exclusion process, on more occasions, but you did not finish it. The casinos have rules for self-exclusion processes, which need to be followed. In January of 2023, after you sent your documents, you were asked to confirm the duration of the self-exclusion, to which you did not respond. And again, in July of 2023, the process was stopped because you did not proceed with the requests from the casino. If you successfully completed the process, and then the account was reopened, you would be absolutely entitled to a refund, but only after you successfully finished the self-exclusion process."
I'm sorry, this subject is not about anything else.
Stay well, please. Given that this is your final visit, are you willing to have your Casino Account closed?
Automaattinen k??nn?s:
