Zdravo timu gurua kazina,
Hvala vam na poruci i ?to ste podelili svoje gledi?te na ovaj slu?aj.
?eleli bismo da ponovimo da su na?i postupci bili u potpunosti u skladu sa na?im Uslovima i odredbama, koje je igra? prihvatio prilikom registracije, ta?nije, paragrafom 10.2.7.
Ovo ograni?enje je primenjeno odmah nakon ?to je kla?enje zavr?eno. ?injenica da je igra? nastavio da igra i pove?ava svoj saldo nakon ?to je ograni?enje primenjeno ne menja prirodu sredstava — ona su poticala od bonusa bez depozita, i stoga su svi dobici iznad dozvoljenog maksimuma ostali podlo?ni navedenom ograni?enju.
S po?tovanjem se ne sla?emo sa idejom da kada se sredstva pojave kao pravi novac, sva ograni?enja treba smatrati ukinutim. Prikazivanje stanja u blagajni?kom interfejsu kao pravog novca ne poni?tava promotivne uslove vezane za to stanje. Ovi uslovi su transparentno dostupni svim igra?ima pre prihvatanja bilo kog bonusa.
?tavi?e, mehanika na?e platforme osigurava da se ograni?enje bonusa tehni?ki sprovodi. Me?utim, oslanjamo se na igra?e da tako?e pro?itaju i razumeju uslove vezane za takve promocije — posebno kada je re? o bonusima bez depozita, koji po prirodi uklju?uju stroga ograni?enja kako bi se spre?ila zloupotreba.
Da bismo izbegli zabunu, u uslovima tako?e navodimo da, kako bi igrali bez ograni?enja, igra?i moraju prvo da podignu sredstva primljena kla?enjem bonusa bez depozita, a zatim da izvr?e novi depozit. Igra? nije po?tovao ovaj uslov.
?tavi?e, ?elimo da istaknemo da je igra? ve? primio isplatu od 142 NZD, ?to odgovara dozvoljenom bonus dobitku od 10 puta. Ovo pokazuje da smo postupili po?teno i po?tovali politiku maksimalnih dobitaka u skladu sa uslovima.
Srda?an pozdrav,
1GO kazino!
Hello Casino Guru Team,
Thank you for your message and for sharing your perspective on this case.
We would like to reiterate that our actions were fully in line with our Terms and Conditions, which the player accepted upon registration, specifically, paragraph 10.2.7.
This limitation was enforced immediately after the wagering was completed. The fact that the player continued to play and increase their balance after the cap had been applied does not change the nature of the funds — they originated from a no-deposit bonus, and therefore any winnings beyond the allowed maximum remained subject to the stated limitation.
We respectfully disagree with the idea that once funds appear as real money, all restrictions should be considered lifted. Displaying a balance in the cashier interface as real money does not override the promotional terms tied to that balance. These terms are transparently available to all players prior to accepting any bonus.
Moreover, our platform’s mechanics ensure that the bonus cap is technically enforced. However, we rely on players to also read and understand the conditions attached to such promotions — especially when it comes to no-deposit bonuses, which by nature include strict limitations to prevent abuse.
To avoid confusion, we also state in the terms that in order to play without limitations, players must first withdraw funds received from wagering a no-deposit bonus and then make a new deposit. The player did not follow this condition.
Moreover, we would like to point out that the player already received a withdrawal of 142 NZD, which corresponds to the allowed 10x bonus winnings. This demonstrates that we acted fairly and honored the maximum winnings policy as per the terms.
Best regards,
1GO Casino!
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