Dragi dhavalvasava1111,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e negativno iskustvo sa 1vin kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Proverio sam istoriju igre koju ste poslali i ?inilo se da je opklada odbijena, a iznos vra?en.
- Mo?ete li da nam ka?ete da li ste kontaktirali kazino u vezi sa ovim problemom?
- Da li ste dobili neki odgovor?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear dhavalvasava1111,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I checked the game history you submitted and it seemed the bet was rejected, and the amount was returned.
- Could you please advise whether you contacted the casino regarding the issue?
- Have you received any response?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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