Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Nigeria had his account blocked without further explanation. The player used a payment method belonging to another person, so the account verification cannot be completed. In addition, this payment method was previously used in the casino in another casino account. Although it could be just a mistake, in combination with other circumstances and the data provided by the casino, we have reasonable grounds to believe we are talking about fraudulent actions performed by more than 1 casino account. Therefore, in this case, we agree with the casino's decision and we are closing the complaint as unjustified.
Igra?u iz Nigerije blokiran je nalog bez daljeg obja?njenja. Igra? je koristio na?in pla?anja koji pripada drugoj osobi, tako da se verifikacija naloga ne mo?e zavr?iti. Pored toga, ovaj na?in pla?anja je ranije kori??en u kazinu na drugom kazino nalogu. Iako bi to mogla biti samo gre?ka, u kombinaciji sa drugim okolnostima i podacima koje daje kazino, imamo razumne razloge da verujemo da govorimo o la?nim radnjama koje je izvr?ilo vi?e od 1 kazino naloga. Stoga, u ovom slu?aju, sla?emo se sa odlukom kazina i zatvaramo ?albu kao neopravdanu.
Ja sam igra? iz Nigerije, sa ID-om igre 17745543 Registrovao sam se na 1vin KLADO?IONICI i napravio 2 uspe?na povla?enja, iako kurs nije bio ta?an, pa sam odlu?io da uplatim u ameri?kim dolarima da izbegnem komplikacije.....moj omiljena kazino igra je porker holdem.
Dobio sam poziv od igra?a u jednoj od mojih grupa za igre na Telegramu od strane Nigerijca da igram takmi?enje u svinja?u u kazinu 1vin, prihvatio sam, uspeo sam da iskoristim 7 dolara da osvojim 35 dolara od drugog protivnika, igrali smo na razli?itim stolovima i mnogo ruku.....ali 1vin je odbio da mi plati, i ograni?io me da igram svinjske turnire.....Ja sam ozbiljno igrao na 888starz i mostbet kazinu bez problema.
Pitao sam korisni?ku podr?ku da li mogu da pro?em proces verifikacije pre nego ?to po?nem da igram, ali su rekli da nije neophodno da ?u biti pitan kad god im to bude trebalo.
Ponizno tra?im intervenciju kazino gurua po ovom pitanju, hvala!
Hello there,
I am a player from Nigeria,with the game I.D 17745543 I registered on 1win BOOKMAKER and have made 2 successful withdrawals,although the exchange rate wasn't correct, so I decided to deposit in US dollars to avoid complications.....my favourite casino game is porker holdem.
I got an invite from a player in one of my gaming groups on Telegram by a fellow Nigerian to play a porker competition on 1win casino, I accepted, I managed to use $7 to win $35 from the other opponent, we played on different tables and many hands.....but 1win had refused to pay me, and restricted me from playing porker tournaments.....I have severely played on 888starz and mostbet casino without problems.
I asked the customer service if I can undergo verification process before I begin playing, but they said it's not necessary that I will be asked anytime they needed me to.
I humbly asks casino guru's intervention on this matter, thank you!
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Mo?ete li da nam ka?ete pre koliko vremena ste registrovali svoj nalog i da li ste uspe?no zavr?ili verifikaciju naloga? Da li je va? nalog potpuno blokiran ili ste samo izba?eni sa turnira?
Ako postoji relevantna komunikacija, prosledite je na [email protected] .
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav,
Petronela
Dear Abadul,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Is your account blocked completely or you were banned from the tournament only?
If there’s any relevant communication, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Hvala vam puno na odgovoru, otvorio sam nalog za otprilike 2 meseca od sada, nalog nije bio potpuno blokiran, jo? uvek mogu da se prijavim ali vi?e ne mogu da igram turnir niti da povla?im svoja sredstva.... Ju?e je odeljenje bezbednosti poslalo poruka u kojoj se tra?i moja dokumentacija da bi se omogu?ila verifikacija.
Posla?u razgovor na va?u e-po?tu.
Hvala vam.
Srda?an pozdrav.
Dear Petronela,
Thank you so much for your response, I opened the account about 2 months from now, the account wasn't blocked completely,I can still logging but can no longer play the tournament nor withdraw my funds....yesterday the security department sent me a message asking for my documents to enable carryout verification.
Hvala ti, Abadul, na prosle?enoj komunikaciji. ?ini se da je potrebno da dovr?ite dodatnu verifikaciju naloga. Molimo vas da pratite uputstva za kazino, po?aljite sva tra?ena dokumenta ?to je pre mogu?e i obavestite me o svim daljim de?avanjima.
Thank you, Abadul, for the forwarded communication. It seems like to need to complete additional account verification. Please follow the casino instructions, send all the requested documents at your earliest convenience, and keep me informed about any further developments.
Kazino mi je poslao mejl u kojem se navodi da sam prekr?io pravilo, rekli su da imam vi?e naloga ili da nisam koristio nalog za igranje, a mo?da koristim softver za automatizaciju dobitaka.... koji nisam koristio nijedan.
Iako sam dobio ovaj telefon sa tr?i?ta ne kao nov, ovde u Nigeriji ponekad dodamo novac da bismo dobili bolji telefon, ili kada smo ?vorc prodamo svoj telefon i dobijemo manji i dobijemo novac!
Verovatno se neko ve? registrovao na ovom telefonu bez mog znanja!
Molim treba mi tvoja pomo?!
Hello there,
The casino sent me a mail stating that I violated a rule,they said I had multiple accounts or didn't used the account for playing rather might be using software to automate winnings....which I didn't use any.
Although I got this phone from the market not as a new one, here in Nigeria we sometimes add money to get a better phone,or when we are broke we sell our phone and get a lesser one and get paid!
Probably someone might have already registered on this phone without my knowledge!
Ali va? nalog je verifikovan u pro?losti, zar ne? Dobijali ste isplate iz ovog kazina pre ovog spornog, je li tako? Mo?ete li proslediti bilo kakvu relevantnu komunikaciju na [email protected] ?
But your account has been verified in the past, correct? You received withdrawals from this casino before this disputed one, is that right? Could you please forward any relevant communication to [email protected]?
Puno vam hvala, Abadul, ?to ste dali sve potrebne informacije. Va?u ?albu ?u sada preneti kolegi Branislavu ( [email protected] ) koji ?e vam biti na pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Abadul, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
?ao mi je ?to ?ujem za va?u situaciju. Kontaktira?u kazino i potrudi?u se da re?im problem ?to je pre mogu?e. Sada bih ?eleo da pozovem predstavnika 1vin kazina da se pridru?i ovom razgovoru i u?estvuje u re?avanju ove ?albe.
Dragi 1vin Casino timu,
Mo?ete li nam dati detaljnije obja?njenje situacije igra?a? Koje korake igra? treba da preduzme da deblokira nalog? Ako govorimo o kr?enju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoju odluku relevantnim dokazima?
Podatke je mogu?e podeliti direktno ovde, uz va? odgovor, ili slanjem na moju e-mail adresu ( [email protected] ).
Unapred hvala na pru?anju informacija.
Hello, Abadul,
I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 1win Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear 1win Casino Team,
Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address ([email protected]).
Thank you in advance for providing the information.
Ne razumem.... ne mo?e se ?aliti!! Nemam kreiran vi?estruki nalog na va?oj platformi, i ako ste slu?ajno prona?li drugi nalog registrovan sa istim IP-om, onda vam garantujem da nisam ja, mo?da je neko drugi slu?ajno, iako nisam prva osoba koja je koristila ovo telefon, mo?da korisnik pre mene mo?da ima.
Nisam se registrovao na ovaj sada?nji telefon, ali po?to sam se prijavio na njega, nisam se prijavio na drugi ure?aj ako se ne varam.
I dao sam svoje li?ne podatke na proveru.
Osim toga, nisam uzeo va?e bonuse i nisam slu?ajno manipulisao dobicima na drugom nalogu, samo sam igrao....pobe?ivao i gubio se....
Ne vidim razlog za?to bi moj nalog bio blokiran po?to sam igrao po?teno.
Molimo vas da jo? jednom razmotrite ovu situaciju i preispitate svoju odluku.
Pozdravi.
Dragi branislave,
Molimo vas da uklju?ite svoj uvid o ovom pitanju.
Srda?an pozdrav.
Hello 1win,
I don't understand....cannot be appealed!! I do not have a multiple account created on your platform, and if by chance you found another account registered with the same I.P then I guarantee you it's not me maybe it's someone else by accident, although I'm not the first person to use this phone,maybe the user before me may have.
I didn't register with this present phone actually but since I logged in with it,I haven't logged in on another device if I'm not mistaken.
And I gave my personal details for verification.
Besides I didn't take your bonuses and didn't by chance manipulated winnings with another account, I was only playing....winning and losses occurred....
I see no reason why my account should be blocked since I played fairly.
Please look into this situation once again and reconsider your decision.
Iskreno, napravio sam gre?ku, ne znam kako ?ete ovo da pogledate.
Gre?kom sam zalepio adresu nov?anika korisnika/klijenta umesto svog, iskreno ne znam.??
Zanima me P2P razmene/transakcije kriptovaluta.
Pregledaju?i svoj screenshot i nov?anik sa adresom koji sam koristio za pokretanje povla?enja, upravo sam shvatio da nije moj, zalepio sam u tu?i nov?anik sa adresom.
Ovo je vi?e kao blagoslov, neko drugi bi dobio moje povla?enje i to je moglo biti gore.
1vin kazino mo?e da pro?e kroz moja prethodna povla?enja i igre, nemam nameru da kr?im pravila.
Ovo je zaista gre?ka, molim vas, morate da budete ljubazni i pa?ljivi.??
Ako kazino pogleda ovo, shvati?e da je to moje prvo povla?enje koriste?i adresni nov?anik, i to mo?e dokazati moju iskrenost...to je zaista gre?ka.
Iskreno se izvinjavam zbog svoje gre?ke i bi?u veoma opomenut.
Srda?an pozdrav.
S po?tovanjem Abadul.
Hello dear all,
Sincerely I made a mistake, I don't know how you guys will look into this.
I mistakenly pasted a custumer's/client's address wallet instead of mine, I honestly do not know.??
I am into cryptocurrency P2P exchanges/transactions.
Going through my screenshot and adress wallet that I used to initiate withdrawals,I just realized it wasn't mine, i pasted in someone else's adress wallet.
This is more like a blessing, someone else would have gotten my withdrawals and that could have been worse.
1win casino can go through my previous withdrawals and games,I have no intention to breach the rules.
This is truly a mistake, please I need you guys to be kind and considerate.??
If the casino will look into this, they'll realise it's my first withdrawal using the adress wallet, and this can prove my sincerity...it is truly a mistake.
I sincerely appologize for my mistake and will be very cautioned.
Hvala vam, 1vin Casino tim, na e-poruci i datim podacima.
Dragi Abadul,
Nije problem ?to ste pogre?ili adresu nov?anika. Postoji problem da je ova adresa nov?anika ve? ranije kori??ena na drugom kazino nalogu. U kockarnicama je strogo zabranjeno kori??enje tu?eg na?ina pla?anja. Da ste ranije primetili i obavestili kazino da ste napravili gre?ku, to bi bilo prihvatljivo. Ali, nema ?anse da se ovakva kombinacija slova i cifara koristi samo gre?kom, posebno ako je re? o postoje?em nov?aniku. ?tavi?e, nakon dubljeg pregleda dostavljenih podataka iz kazina, saznao sam da je vlasnik adrese e-po?te povezane sa nalogom koji je prethodno koristio isti na?in pla?anja imao vrlo sli?nu ?albu na www.kpvfaw.com sa drugim kazinom. Imejl adresa sa povezanog naloga mi je bila poznata jer sam re?io pomenutu reklamaciju.
Mo?ete li to, molim vas, nekako racionalno da objasnite? ?ta je bio razlog za promenu valute ra?una? Kako je mogu?e da ste koristili isti na?in pla?anja kao drugi igra? u istom kazinu?
Greetings all,
I am sorry for the delayed reply.
Thank you, 1win Casino Team, for your email and the provided data.
Dear Abadul,
It is not a problem that you have mistaken a wallet address. There is a problem this wallet address was already used in another casino account before. It is strictly forbidden in casinos to use someone else's payment method. If you had noticed earlier and notified the casino that you made a mistake, it would have been acceptable. But, there is no chance to use such a letter-digits combination only by mistake, especially if we are talking about the existing wallet. Moreover, after a deeper review of the provided data from the casino, I found out that the owner of the email address connected with the account that previously used the same payment method had a very similar complaint on www.kpvfaw.com with another casino. The email address from the connected account was familiar to me because I solved the mentioned complaint.
Can you please somehow rationally explain it? What was the reason for changing the account currency? How is it possible that you used the same payment method as another player in the same casino?
Morao sam da promenim valutu svog naloga jer sam dobijao pogre?nu stopu, pa sam poslao e-po?tu kazinu i poslao poruku podr?ci preko aplikacije i na Telegramu.
Podr?ka mi je rekla da promenim valutu u dolarski ra?un i izvr?im depozit, i to je bila dobra ideja da bi se izbegle komplikacije, tako?e se ne mo?e igrati svinjetina u nairi, mora biti u dolarima.
Ispod je snimak ekrana poruke, datum kada sam im poslao je na stranici.
?to se ti?e adrese nov?anika, ranije sam pomenuo da se bavim kupovinom i prodajom kripto valuta, nije lako ukucati cifre bez gre?ke, tako da ih morate kopirati i nalepiti, na kraju sam gre?kom zalepio klijentovu adresu nov?anika misle?i da sam ja kopirao svoje.
U osnovi obavljam ove transakcije sa svojim kolegama iz ?kole, prijateljima, porodicom i sa onima na koje sam upu?en.
Mo?ete se povezati sa drugom osobom (?alba koju ste re?ili) i pitati je da li je izvr?ila transakciju sa mnom, siguran sam da ?e svedo?iti.
Vrlo je mogu?e da osoba sa kojom poslujem/poslujem ima nalog sa 1vin i koristi nov?anik sa istom adresom za isplate.
Svi smo mi ljudi i du?ni smo da pravimo gre?ke, ?ak i sami kazino gre?e, bi?e nepravedno ne uzeti u obzir moju gre?ku, po?to nisam poku?avao da prevarim kazino.
Po?tovani, nadam se da je ovo obja?njenje dovoljno.
Thank you for your response,
Dear branislav,
I had to change my account's currency because I was getting paid at a wrong rate, so I emailed the casino and messaged the support via the app and on Telegram.
The support told me to change the currency to dollar account and make deposit,and it was a good idea in order to avoid complications, also one cannot play porker in naira,it has to be in usd.
Below is the screenshot of the message,the date I messaged them is on the page.
About the wallet adress, I mentioned earlier that I'm into buying and selling of crypto currencies, it is not easy to type in the digits without making mistakes,so one have to copy and paste them, I eventually mistakenly pasted a client's adress wallet thinking I copied mine.
I basically do these transactions with my co-school mates,friends,families and with those that I was referred to.
You can connect with the other person (the complaint you solved), and ask them if they've made a transaction with me,I'm sure they'll testify.
It is very possible that the person i business/transact with has an account with 1win and uses thesame adress wallet for withdrawals.
We are all human beings and bound to make mistakes, even casino themselves make mistakes, it will be unfair not to consider my mistake, since I wasn't trying to cheat the casino.
Mo?ete li mi dati informacije o tome koje ste na?ine pla?anja koristili za depozite i koje metode pla?anja za isplate u 1vin kazinu?
Da li ste svesni da deljenje sredstava izme?u 2 ili vi?e igra?a (ili deponovanje sredstava od drugog igra?a na va? ra?un) kr?i odredbe i uslove kazina?
Dear Abadul,
Thank you for your email and explanation.
Can you provide me with the information on what payment methods did you use for deposits and what payment methods for withdrawals in 1win Casino?
Are you aware that sharing funds between 2 or more players (or depositing the funds from another player to your account) breaches the casino's Terms and Conditions?
Sve ?to ka?em je da sa ljubazno??u pogledate moju situaciju....ovo je gre?ka koju sam napravio prilikom isplate, nemam lo?u nameru prema kazinu, ne poku?avam da kradem iz kazina, i Ne koristim nepravednu prednost protiv kazina.
Dragi 1vin tim,
Oprostite.??
S po?tovanjem,
Abadul.
Greetings all,
Dear branislav and 1win team,
All I'm saying is for you to look into my situation with kindness....this is a mistake I made during withdrawals, I do not have a bad intention towards the casino, I am not trying to steal from the casino, and I am not using an unfair advantage against the casino.
Nakon interne diskusije sa mojim timom i prikupljanja svih potrebnih informacija, ovu ?albu zatvaramo kao neopravdanu zbog kr?enja uslova i odredbi kazina – koristili ste tu?i na?in pla?anja za isplatu. Igra?i su u obavezi da koriste samo na?ine pla?anja na svoje ime. Iako bi to mogla biti samo gre?ka, u kombinaciji sa drugim okolnostima i podacima koje daje kazino, imamo razumne razloge da verujemo da govorimo o la?nim radnjama koje je izvr?ilo vi?e od 1 kazino naloga. Uspe?na verifikacija je tako?e neophodna da biste mogli da povu?ete sredstva sa svog kazino naloga. Po?to ste zatra?ili povla?enje na na?in pla?anja koji pripada drugoj osobi, jasno je da ne?ete pro?i KIC. Stoga se u ovom slu?aju sla?emo sa odlukom kazina.
?ao nam je, nismo bili u mogu?nosti da vam pomognemo sa ovim, ali molimo vas da nas kontaktirate ubudu?e ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Ako niste zadovoljni re?enjem za pritu?bu, preporu?ujem vam da konsultujete organ za kockanje koji reguli?e rad kazina. U slu?aju bilo kakvih pitanja, slobodno mi pi?ite na [email protected] .
Srda?an pozdrav,
Branislav, Kazino.Guru
Dear Abadul,
After an internal discussion with my team and gathering all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - you used someone else's payment method for a withdrawal. Players are obliged to use only payment methods in their name. Although it could be just a mistake, in combination with other circumstances and the data provided by the casino, we have reasonable grounds to believe we are talking about fraudulent actions performed by more than 1 casino account. A successful verification is also a must to be able to withdraw any funds from your casino account. Since you requested a withdrawal to the payment method belonging to another person, it is clear you would fail to pass the KYC. Therefore, in this case, we agree with the casino's decision.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at [email protected].
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
