Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Venezuela had their account blocked without understanding the reason and sought help in recovering it. They had a pending deposit of Bs8,500 that was never credited and had not received updates from support despite multiple attempts to resolve the issue. The investigation revealed that the casino enforced its Terms & Conditions, citing multiple account creation as grounds for voiding any balance, including the disputed deposit. Despite attempts at mediation, the casino refused to refund the amount, leading to the conclusion that the complaint would be rejected.
Igra?u iz Venecuele je nalog blokiran, a igra? nije razumeo razlog i zatra?io je pomo? da ga povrati. Imao je neupla?eni depozit od 8.500 basija koji nikada nije upla?en i nije dobio a?uriranja od podr?ke uprkos vi?estrukim poku?ajima da se problem re?i. Istraga je otkrila da je kazino sprovodio svoje Uslove i odredbe, navode?i kreiranje vi?estrukih naloga kao razlog za poni?tenje bilo kog stanja, uklju?uju?i i sporni depozit. Uprkos poku?ajima posredovanja, kazino je odbio da vrati iznos, ?to je dovelo do zaklju?ka da ?e ?alba biti odbijena.
Imao sam povla?enje na ?ekanju od 1. aprila, a ju?e, 8. aprila, oti?ao sam na 1vin da vidim ?ta se desilo sa mojim povla?enjem ako je otkazano ili jo? uvek na ?ekanju i po?to je jo? uvek na ?ekanju, nastavio sam da kontaktiram podr?ku putem e-po?te o statusu mog povla?enja i za?to je potrebno toliko dugo da su odgovorili da pregledaju moj nalog i sa?ekaju odgovor od njih da vidim da li je moj depozit u redu da vidim $2 da vidim da li je moj depozit u redu. kreditiran nakon par sati dobio sam isplatu koja je bila na ?ekanju i sve je bilo savr?eno dok nisam odlu?io da u?em na svoj nalog da igram sa novcem koji sam prethodno uplatio i pitam za jo? jedan depozit koji nije upla?en i ispostavilo se da je moj nalog blokiran i nisam znao jer sam tada dobio mejl da je moj nalog blokiran zbog kr?enja ?lana 9.7 koji ne razumem, ali koji ne razumem da mi je poslao mejl da mi nikad ni?ta nije poslao. u tekstu koji nije moj pa je mogla biti gre?ka ?to su mi blokirali nalog, prilo?io snimak ekrana
Pored toga, imam depozit koji nije kreditiran od 8508VES koji je u to vreme iznosio 100 dolara
Napravio sam bankovni transfer 26. marta na ra?un koji su mi dali na njihovoj stranici za depozit, nalog koji je nekoliko dana kasnije prestao da se pojavljuje na njihovoj stranici, pa i nakon nekoliko sati nakon ?to mi nije napla?eno, kontaktirao sam podr?ku putem ?askanja i rekli su mi da sa?ekam 24 sata da se moj depozit jo? obra?uje nakon 24 sata kada sam video da moj depozit nije kreditiran. Kontaktirao sam podr?ku za transfer ponovo i poslali su mi broj tiketa i poslali su mi tiket da su mi poslali tiket koji je slede?i PMNT-2531983 i da treba da sa?ekam 1 do 7 dana da re?im slu?aj i da ?e mi poslati mejl sa bilo kakvim novostima, ali dani su prolazili a oni mi nikada ni?ta nisu poslali i moj depozit nikada nije upla?en i sada su mi blokirali ra?un
Potrebna mi je pomo? da povratim ra?un i ako ne mo?e da se povrati barem da mi vrati depozit.
My ID 309446552
My account was blocked for no reason or by mistake.
I had a pending withdrawal since April 1st and yesterday April 8th I went to 1win to see what had happened with my withdrawal if it had been canceled or was still pending and as it was still pending I proceeded to contact support via email about the status of my withdrawal and why it takes so long they responded to review my account and wait for a response from them while I waited I made a deposit of approximately $ 2 to see if my account was ok and it was credited after a couple of hours I received the withdrawal that was pending and everything was perfect until I decided to enter my account to play with the money I had previously deposited and ask about another deposit that was not credited and it turns out that my account was blocked and I did not know because then I received an email that my account was blocked for breach of article 9.7 which I do not understand because I never did anything to which that article refers, but I noticed that the email they sent me had another email associated in the text that is not mine so it could have been an error that they blocked my account, attached a screenshot
In addition to that I have a deposit that was not credited of 8508VES which was at that time $100
I made the bank transfer on March 26 to an account that they provided on their deposit page, an account that a few days later stopped appearing on their page, well and after a few hours of not being credited I contacted support via chat and they told me to wait 24 hours that my deposit was still being processed after 24 hours when I saw that my deposit was not credited I contacted support again via chat and they asked me for screenshots of the transfer and I sent them to them and they gave me a ticket number which is the following PMNT-2531983 and that I should wait 1 to 7 days to resolve the case and that they would send me an email with any news, but days went by and they never sent me anything and my deposit was never credited and now they blocked my account
I need help to recover the account and if it cannot be recovered at least get my deposit back.
Mi ID 309446552
Mi cuenta fue bloqueada sin ningún motivo o por error
Tenía un retiro pendiente desde el 1 de abril y ayer 8 de abril entro a 1win a ver qué había pasado con mi retiro si se había cancelado o seguía en pendiente y como aún seguía en pendiente procedí a contactar a soporte vía correo electrónico sobre el estado de mi retiro y porque demora tanto me responden que revisaran mi cuenta y que esperara a una respuesta de ellos mientras esperaba hice un depósito de 2$ aproximadamente para ver si mi cuenta estaba bien y se acreditó luego de un par de horas me llegó el retiro que estaba en pendiente y todo perfecto hasta que decido entrar a mi cuenta para jugar con el dinero que había depositado anteriormente y preguntar sobre otro depósito que no fue acreditado y resulta que mi cuenta estaba bloqueada y no sabía porque luego me llega un correo que mi cuenta estaba bloqueada por el incumplimiento del artículo 9.7 cosa que no entiendo porque nunca hice nada a lo que ese artículo se refiere, pero note que el correo que me enviaron tenía asociado en el texto otro correo que no es el mío así que pudo ser un error de que me bloquearon la cuenta, adjunto captura
Además de eso tengo un depósito que no fue acreditado de 8508VES que eran en ese momento 100$
Hice la transferencia bancaria el 26 de marzo a una cuenta que ellos proporcionaban en su página de deposito, cuenta que unos días después dejo de aparecer en su página, bueno y luego de unas horas de no ser acreditado contacte a soporte vía chat y me dijeron que esperara 24 horas que aún mi depósito estaba siendo procesado luego de las 24 horas al ver que no fue acreditado mi depósito vuelvo a contactar a soporte por chat y me pidieron capturas de la transferencia y se las envío y me dan un número de ticket que es el siguiente PMNT-2531983 y que esperara de 1 a 7 días para resolver el caso y que me enviarían un correo ante cualquier novedad, pero pasaron los días y nunca me enviaron nada y nunca se acreditó mi depósito y ahora me bloquearon la cuenta
Necesito ayuda para recuperar la cuenta y si no se puede recuperar al menos que me devuelvan mi depósito
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem sa blokiranjem naloga i probleme sa va?im depozitima.
Da biste bolje razumeli va?u situaciju i pomogli vam efikasno, mo?ete li nam dati vi?e detalja u vezi sa slede?im:
Mo?ete li da navedete koje vrste igrica ste igrali? Da li su to bili slotovi, kazino igre u?ivo ili ste se kladili samo na sport?
Da li ste koristili bilo koji softver za VPN ili IP maskiranje da biste promenili svoju pravu lokaciju dok ste pristupali veb lokaciji kazina?
Postoji li mogu?nost da je neko iz va?eg doma?instva ili koji koristi istu IP adresu tako?e napravio nalog u ovom kazinu?
Da li ste kontaktirali svog dobavlja?a pla?anja da biste pitali o statusu depozita koji nije pripisan na va? kazino ra?un?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Hvala unapred na odgovoru.
Srda?an pozdrav,
Veronika
Dear cleydec777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your account being blocked and the issues with your deposits.
To better understand your situation and assist you effectively, could you please provide more details regarding the following:
Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports only?
Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?
Is there any possibility that someone from your household or using the same IP also created an account at this casino?
Have you contacted your payment provider to ask about the status of the deposit that has not been credited to your casino account?
I hope we will be able to help you resolve this issue as soon as possible.
Nikada se ne prijavljujete na svoj nalog koriste?i ViFi, uvek koristite mobilne podatke.
Mislim da niko nije kreirao ili koristio istu IP adresu za kori??enje ili kreiranje naloga, jer kao ?to sam ranije pomenuo, uvek sam koristio mobilne podatke za kreiranje naloga i pristup nalogu.
Moja banka me obave?tava da je uplata uspe?no izvr?ena.
I only played in live casino
Never log in to your account using WiFi, always use mobile data.
I don't think anyone created or used the same IP to use or create the account since as I mentioned before I always used mobile data to create and access the account.
My bank informs me that the payment was made successfully.
Solo jugaba en casino en vivo
Nunca entre con WiFi a la cuenta, siempre use datos móviles
No creo que alguien haya creado o usado la misma IP para usar o crear la cuenta ya que como mencioné anteriormente siempre use datos móviles para crear y acceder a la cuenta
Mi banco me comunica que el pago se hizo exitosamente
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear cleydec777,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hvala vam na imejlu. Pregledao/la sam va? bankovni izvod i ?eleo/la bih da razjasnim nekoliko detalja kako bismo bolje razumeli va? slu?aj.
Mo?ete li, molim vas, potvrditi da li slede?e transakcije predstavljaju depozite koje ste izvr?ili u kazino?
Pored toga, primetio/la sam da su ovi iznosi upla?eni na va? bankovni ra?un, a zatim odmah skinuti sa njega. Mo?ete li nam objasniti razlog za to?
Thank you for your email. I have reviewed your bank statement, and I’d like to clarify a few details to better understand your case.
Could you please confirm whether the following transactions represent the deposits you made into the casino?
Additionally, I noticed that these amounts were credited to your bank account and then immediately debited. Could you kindly explain the reason for this?
Da, to su zaista depoziti upla?eni u kazino, ali jedini koji nije pripisan je onaj od 26. marta 2018. godine.
U mojoj zemlji valuta je mnogo devalvirala i ono ?to obi?no radimo da bismo sa?uvali vrednost novca jeste da konvertujemo bolivare u dolare, a kada treba da obavimo kupovinu ili transfere u na?oj lokalnoj valuti, prodajemo te dolare za bolivare i u osnovi to su depoziti i isplate koje mo?ete videti, po?to sam prodao dolare za svoju lokalnu valutu i ??odmah ih uplatio u kazino.
Yes, they are indeed deposits made to the casino, but the only one that was not credited was the one dated March 26, 2018.
In my country the currency is devalued a lot and what we usually do to preserve the value of the money is convert the bolivars to dollars and when we need to make purchases or transfers in our local currency we sell those dollars for bolivars and basically those are the deposits and withdrawals that you can see, since I sold dollars for my local currency and immediately deposited to the casino
Sí, efectivamente son depósitos realizados al casino, pero el único que no fue acreditado fue el de 26 de marzo de 8508
En mi país se devalúa mucho la moneda y lo que solemos hacer para conservar el valor del dinero convertimos los bolívares a dólares y cuando necesitamos hacer compras o transferencia en nuestra moneda local vendemos esos dólares por bolívares y básicamente eso son los depósitos y retiros que puede observar, ya que yo vendía dólares por mi moneda local e inmediatamente depositaba al casino
Hvala vam puno, cleydec777, ?to ste mi pru?ili sve potrebne informacije. Sada ?u va?u ?albu proslediti kolegi Mateju ( [email protected] ) koji ?e vam biti na raspolaganju. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, cleydec777, for providing all the necessary information. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo cleydec777 , drago mi je ?to sam te upoznao/upoznala!
Zovem se Matej i ubudu?e ?u se baviti va?om ?albom. Upravo sam pregledao ovaj slu?aj i u potpunosti cenim va?u zabrinutost u vezi sa zatvaranjem naloga. Da?u sve od sebe da vam pomognem da re?ite ovaj problem ?to je pre mogu?e.
?eleo bih da pozovem predstavnika 1win kazina da se pridru?i razgovoru i u?estvuje u istrazi ovog slu?aja. Mo?ete li, molim vas, dati vi?e detalja o tome za?to je nalog ovog igra?a blokiran i ?ta se desilo sa po?etnim depozitom? Tako?e bih vam bio zahvalan ako biste nam mogli pru?iti sve relevantne dokaze.
Unapred vam hvala na strpljenju i saradnji.
Hello cleydec777, nice to meet you!
My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the account closure. I'll do my best to help you resolve this issue as soon as possible.
I’d like to invite a representative of 1win Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s account has been blocked, and what has happened to the initial deposit? I would also appreciate if you could provide us with any and all relevant evidence.
Thank you for your patience and cooperation in advance.
Prema rezultatima provere, va? nalog je blokiran zbog kr?enja ta?ke 9.7. Pravila kori??enja sajta, odeljak ?Op?ti uslovi i odredbe (u daljem tekstu - Pravila): Ukoliko u?esnik u kla?enju po?ini prevarne radnje protiv kladionice (vi?estruki nalozi, kori??enje softvera za automatizaciju kla?enja, igranje na arbitra?ne situacije, ako se nalog za igru ne koristi za kla?enje, zloupotreba programa lojalnosti itd.), kladionica zadr?ava pravo da zaustavi takve prevarne radnje.
Strogo se pridr?avamo pravila i podsti?emo na?e igra?e da to ?ine. Stoga nikada ne donosimo neosnovane odluke.
Zdravo, Matej!
Zatra?ili smo dodatne informacije za vas od stru?njaka, ali na?alost jo? uvek nismo dobili odgovor.
Nadamo se da ?emo vam se javiti sa vestima ?to je pre mogu?e. Hvala vam na ?ekanju.
Pozdrav, tim 1win.
Hello, cleydec777!
According to the results of the check your account has been blocked for violation of p.9.7. of the Rules of use of the site, section "General terms and conditions (hereinafter - Rules): If a betting participant commits fraudulent actions against the betting company (multi-account, use of betting automation software, playing on arbitrage situations, if the game account is not used for betting, abuse of loyalty programs, etc.), the betting company reserves the right to stop such fraudulent actions.
We strictly adhere to the rules and encourage our players to do so. Therefore, we never make unfounded decisions.
Hello, Matej!
We have requested additional information for you from the specialists, but unfortunately we have not received a reply yet.
We hope to get back to you with news as soon as possible. Thank you for waiting.
Hvala vam na a?uriranju, 1win tim. Molim vas da me obavestite ?im dobijete rezultate istrage. Ako sadr?i bilo kakve osetljive informacije ili interne sistemske podatke, slobodno mi ih po?aljite direktno putem e-po?te na [email protected] ?iveli.
Thank you for the update, 1win team. Please let me know as soon as you receive the results of the investigation. If it contains any sensitive information or internal system data, feel free to send it to me directly via e-mail at [email protected]. Cheers.
Dragi cleydec777 , trenutno ne mogu da podelim nikakve detalje, jer kazino deli interne datoteke kao dokaz, me?utim, kada dobijem odgovore na svoja pitanja, obavesti?u vas o situaciji u ovoj temi.
Thank you for the message, I have now replied back. :)
Dear cleydec777, I am not able to share any details as of now, since the casino is sharing internal files as evidence, however once I get my questions answered, I will update you on the situation in this thread.
Dragi cleydec777 , pro?itao sam imejlove koje je poslao kazino i u njima se navode dve stvari:
Prema dokazima, otvorili ste sekundarni ra?un koji je zatvoren u skladu sa njihovim uslovima i odredbama. Svaki kazino ima u svojim uslovima klauzulu da ?e sav saldo na bilo kom sekundarnom ra?unu biti poni?ten, u skladu sa propisima o spre?avanju pranja novca, tako da ne mo?emo ni?ta da u?inimo povodom toga.
Kazino je naveo da na va?em primarnom ra?unu - koji je tako?e zatvoren - nije preostalo ni?ta, jer ste ga povukli pre zatvaranja. Mo?ete li potvrditi da na va?em originalnom ra?unu nije bilo novca u trenutku zatvaranja?
Dear cleydec777, I have read the e-mails sent by the casino, and they state two things:
As per the evidence, you have opened a secondary account which has been closed accordingly with their T&Cs. Every casino has within their terms a clause that all the balance of any secondary account will be voided, in line with AML regulations, so there is nothing we can do about that
Casino stated that your primary account - which has been also closed - had no balance left on it, as you have withdrawn it prior to the closure. Can you confirm your original account had no money left on it at the time of closure, please?
Hvala, cleydec77 , poslao sam poruku na?em kontaktu za kazino sa snimkom ekrana depozita i brojem tiketa koji ste nam ranije dali i ?ekam njihov odgovor.
Dragi 1win timu , slobodno odgovorite u ovoj temi - ili u slu?aju osetljivih informacija - samo odgovorite na moju e-po?tu, molim vas. Zatim ?u sumirati potrebne informacije kao objavu u ovoj temi.
Thank you, cleydec77 , I have messaged our casino contact with the deposit screenshot and the ticket number you have provided us with before, and am waiting for their reply.
Dear 1win team, feel free to reply either in this thread - or in case of sensitive information - just reply to my e-mail, please. Then, I will sum the necessary information as a post in this thread.
Hvala vam. Kazino je potvrdio da je nedostaju?a uplata primljena i da ne?e biti vra?ena. Raspitao sam se o razlogu odluke i objavi?u a?uriranje ?im dobijem odgovor od 1win tima .
Thank you. The casino confirmed the missing payment has been received, and will not be refunded. I have inquired about the reason for the decision, and will post an update as soon as I hear back from the 1win team.
Da li je primljeno? Ali nikada nije upla?eno na moj 1win nalog.
To jest, nikada nije ura?unat i nikada nisam mogao da koristim taj novac, a oni ka?u da su ga primili i da pored toga ?to nije ura?unat, ne?e mi ga ni nadoknaditi.
O?ekivao sam sve od ove platforme, ali nikada da ?e vam ukrasti novac.
Was it received? But it was never credited to my 1win account.
That is, it was never credited and I was never able to use that money and they say that they did receive it and that in addition to not being credited, they will not reimburse me.
I expected everything from this platform, but never that they would steal your own money.
Se recibió? Pero nunca fue acreditado a mi cuenta de 1win
O sea nunca fue acreditado y nunca pude usar ese dinero y dicen que si lo recibieron y que además de no ser acreditado no me lo reembolsaran
Me esperaba de todo de esta plataforma, pero nunca que te robaran tu propio dinero
Iako u slu?aju vi?estrukih naloga kazino ima pravo da poni?ti stanje sa bilo kog od naloga - ?ak i sa originalnog - s obzirom na sporni iznos, pitao sam da li bi bili spremni da u ovom slu?aju naprave izuzetak i vrate ovaj poslednji depozit.
While in case of multiple accounts the casino has the right to void balance from any of the accounts - even the original one - given the disputed amount, I have asked if they would be willing to make an exception in this case and return this last deposit.
Bilo bi u redu i ne bih to tvrdio da je u pitanju zarada sa platforme, ali nije, to je moj novac koji nikada nisam mogao da koristim na platformi jer nije bio pripisan.
Dakle, barem zaslu?ujem povra?aj novca.
It would be fine and I wouldn't claim it if it was platform earnings, but it's not, it's my own money that I was never able to use on the platform because it wasn't credited.
So at least I deserve a refund.
Estaría bien y no reclamaría si fueran ganancias de la plataforma, pero no es así, es mi propio dinero cuyo dinero nunca pude usar en la plataforma porque no fue acreditado.
Dragi /a cleydec77 , poku?ao/la sam da posredujem sa kazinom putem imejlova, ali su odbili da vam vrate sporni iznos. Na?alost, oni samo sprovode svoje Uslove i odredbe, a po?to ste kreirali vi?e naloga, mogu da poni?te bilo koji i celokupni saldo - uklju?uju?i i onaj koji niste stigli da koristite za kla?enje. Po?to kazino ne?e da se pomeri, ne mogu vi?e ni?ta da uradim.
Zbog gore navedenih razloga, ova ?alba ?e sada biti odbijena. Hvala vam na razumevanju, ?ao mi je ?to nismo mogli vi?e da vam pomognemo u ovoj prilici. Slobodno nas kontaktirajte ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budu?nosti.
Dear cleydec77, I have tried to mediate with the casino via e-mails, but they refused to refund you the disputed amount. Unfortunately, they are only enforcing their own Terms & Conditions, and since you did create multiple accounts, they can void any and all balance - including the one you had no time to use for wagering. Since the casino won't budge, there is nothing more I can do.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
