Good afternoon to the group, pleased to meet you, I'm Kevin from Argentina. I've been playing at the 1Win Online Casino for about a month. The experience has been satisfying, as I've made some good earnings just from playing slot games. However, I've hit a negative streak for over 15 days now and have been unable to withdraw my earnings. Whenever I make a withdrawal request, it gets approved but remains in processing and, after exceeding the maximum 48-hour wait time, it gets rejected. I'm tired of speaking to everyone, including support, and yet I haven't received any assistance or responses. Has anyone else experienced this? What should I do? I'm extremely distressed because I rely on this money, please help me.

Buenas tardes al grupo, un gusto, soy kevin de Argentina.. hace un mes juego en el casino OnLIne 1Win, la verdad la experiencia ha sido sastifactoria, genero buenas ganancias solo con jugar en los tragamonedas, pero todo esto tomo un retorno negativo desde hace mas de 15 dias, donde ya no pude retirar mis ganancias.. Cuando realizo la solicitud de retiro es aprobada pero queda en proceso y no lo libera y cumpliendo el maximo de 48hs lo rechaza, estoy cansado de hablar con todos, tambien soporte, etc etc y no tengo ayuda ni respuesta alguna.. a alguien le paso? que debo hacer? estoy muy angustiado por que dependo de ese dinero.. ayudenme por favor

Dear KEVIN05.98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your account was successfully verified already? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear KEVIN05.98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.