NaslovnaPritu?be21bit Casino - Veb gre?ka blokira poku?aj povla?enja igra?a.
21bit Casino - Veb gre?ka blokira poku?aj povla?enja igra?a.
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21bit Casino
Index sigurnosti:Iznad proseka
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Poland, who regularly deposited and withdrew in LTC cryptocurrency, experienced a website error that prevented him from withdrawing 2 LTC. Despite trying different browsers and devices, the issue persisted. The casino's payment department's response was delayed and unhelpful. The player had not used any bonuses and stated it was a real money deposit and winnings. After some time, the player managed to order the payment and withdraw without any error. The player confirmed that the issue had been successfully resolved and the cashout was received as usual. Consequently, we closed the complaint as 'resolved'.
Igra? iz Poljske, koji je redovno deponovao i povla?io u LTC kriptovaluti, do?iveo je gre?ku na veb lokaciji koja ga je spre?ila da povu?e 2 LTC. Uprkos isprobavanju razli?itih pregleda?a i ure?aja, problem je ostao. Odgovor odeljenja za pla?anje kazina bio je odlo?en i beskorisan. Igra? nije koristio nikakve bonuse i izjavio je da se radi o depozitu i dobicima od stvarnog novca. Posle nekog vremena, igra? je uspeo da naru?i uplatu i povu?e bez gre?ke. Igra? je potvrdio da je problem uspe?no re?en i da je isplata primljena kao i obi?no. Shodno tome, zaklju?ili smo ?albu kao ?re?enu“.
Zdravo, nikada nisam imao problema sa ovim kazinom, imam puno depozita i nekoliko povla?enja u svojoj istoriji. Uvek sam pla?ao u LTC kriptovaluti. Trenutno imam 2 LTC na svom nalogu, ali ne mogu da ih povu?em zbog gre?ke na veb lokaciji (doda?u snimak ekrana), kazino nije uradio ni?ta da ispravi ovu gre?ku pet dana, potrebno im je jako dugo da odgovori na e-mailove. Pisali su mi da poku?am da naru?im iz razli?itih veb pretra?iva?a, sa desktop ra?unara, iz Vindovs-a. Probao sam sve opcije i jo? uvek ne mogu da izvr?im povla?enje. stvar je trebalo da se pozabavi odeljenje za pla?anje i posle izvesnog vremena su mi poslali screenshot da je uplata naru?ena, problem je bio ?to su mi poslali transakciju od 8. septembra koju sam ve? odavno dobio, a 2 LTC na ra?unu i dalje ne mogu da se povuku.
Hello, I have never had any problems with this casino, I have a lot of deposits and a few withdrawals in my history. I have always paid in LTC cryptocurrency. Currently, I have 2 LTC in my account but I cannot withdraw them due to an error on the website (I will add a screenshot), the casino has not done anything to fix this error for five days, they take a very long time to respond to e-mails. They wrote to me to try to order from different web browsers, from a desktop computer, from Windows. I've tried every option and I still can't make a withdrawal. the matter was supposed to be handled by the payment department and after some time they sent me a screenshot that the payment had been ordered, the problem was that they sent me the transaction from September 8, which I had already received a long time ago, and the 2 LTC on the account still cannot be withdrawn.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem sa povla?enjem.
Imajte na umu da raznovrsnost i dostupnost na?ina pla?anja ne upravlja isklju?ivo kazino. Nekoliko faktora, kao ?to su organ za izdavanje dozvola, geolokacija, ugovori sa provajderima pla?anja i bankarska ograni?enja, svi imaju veliki uticaj. Ako je na?in pla?anja bio dostupan za depozite, to ne zna?i nu?no da ?e biti ponu?en i za isplate, tako?e se mo?e prekinuti u bilo kom trenutku. Na?alost, kazina su ponekad nemo?na i ograni?ena u ponudi na?ina pla?anja svojim klijentima.
Mo?ete li da nam ka?ete da li ste bili obave?teni o bilo kom alternativnom metodu za povla?enje dobitaka?
Da li je va? nalog u pro?losti uspe?no verifikovan?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav,
Petronela
Dear Chris24,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Jo? uvek nisam dobio nikakav odgovor na moj problem sa pla?anjem osim ?to je stvar prosle?ena odgovaraju?em odeljenju. ?ak sam im poslao video i snimak poku?aja povla?enja i zamolio ih da ru?no naru?e povla?enje na moju LTC adresu. ?to se ti?e alternativnih na?ina povla?enja, oni nisu opcija jer je celokupno stanje na ra?unu u LTC kriptovaluti i nije mogu?e zameniti sredstva za drugu valutu ili FIAT.
Imam pet povla?enja u istoriji naloga, verifikacija nikada nije bila potrebna, a sada nisam dobio nikakvu informaciju koja bi sada bila neophodna. gre?ka koja se pojavljuje pri poku?aju povla?enja nema nikakve veze sa verifikacijom, to je gre?ka na strani kazina vezana za njihov sistem. oba polja, tj. ltc broj i adresa nov?anika su ispravno popunjena.
Nisam koristio nikakve bonuse, to je bio depozit za pravi novac i dobici od stvarnog novca.
I still have not received any response to my payment problem except that the matter has been forwarded to the appropriate department. I even sent them a video and recording of the withdrawal attempt and asked them to manually order the withdrawal to my LTC address. As for alternative withdrawal methods, they are not an option because the entire account balance is in the LTC cryptocurrency and it is not possible to exchange funds for another currency or FIAT.
I have five withdrawals in my account history, verification was never needed, and now I have not received any information that would be necessary now. the error that appears when trying to withdraw has nothing to do with verification, it is an error on the casino's side related to their system. both fields, i.e. the ltc number and the wallet address, are filled in correctly.
I have not used any bonuses, it was real money deposit and real money winnings.
Hvala ti, Chris24, na odgovoru. Da li sam dobro razumeo da je va? problem u me?uvremenu uspe?no re?en? Da li imam va?u dozvolu da zatvorim ovu ?albu kao re?enu ili postoji jo? ne?to ?ime bismo mogli da poku?amo da vam pomognemo? Radujemo se Va?em odgovoru.
Thank you, Chris24, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
Po?to je problem uspe?no re?en, sada ?emo zatvoriti ?albu kao ?re?enu" u na?em sistemu. Puno vam hvala, Chris24, na saradnji i potvrdi, i ne ustru?avajte se da kontaktirate na? centar za re?avanje ?albi ako u budu?nosti nai?ete na probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srda?an pozdrav,
Petronela
www.kpvfaw.com
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Chris24, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
