Hi,

tool a break from gambling due minor addiction.

i truly want to close all my account so I won’t be tempted anymore.

I have been begging this casino above to close my account And they are ignoring all my request.

despite informing them of my issue.

Dear Dalnav,

Thank you for contacting us. I'm sorry to hear about your problem. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"RESPONSIBLE GAMING

...

SELF EXCLUSION

Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self exclude. Self Exclusion means that your account will remain closed for up to 30 days. To enable self Exclusion, please contact our Customer Support via Email with your request.

Please contact us if you require any further information or assistance on Self Exclusion or Time Out options."

_________________________________________________________________________________________________________________________________

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings 24M Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (you can CC me at [email protected] in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

Hi Petonela,

Many thanks for your help.

following your advice, an email was sent.

hopefully that will be the end.

will update you.

Perfect Dalnav. Please keep me informed about any further developments.

Hello,

my email keep been bumped and the account still open.

they have blocked me for contacting them but refuse to close this account.

so they can benefit of any weakness or relapse.

Could you please forward that email to [email protected]? Thank you in advance.

Dear Dalnav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Sorry For the delays.

yes I will send you the email.

Thank you, Dalnav, for the forwarded email. Please try to send a new one, as I advised previously, to [email protected]. I can see that your email from the 27th of April was sent to a different email address.

Dear Dalnav,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hi,

sorry I had some personal issue. Let me try today and I will get back to you. Many thanks

No problem.

Dear Dalnav,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.