Hi, I have submitted the withdrawal request on May 7th 2025 for the amount of 41000 INR, the withdrawal status changed to paidout but still money not credited to bank account when I asked the customer service team they were keep on sending the copy paste texts messages and they were not able to resolve the issue.

In their platform they said if withdrawal not credited in 24 hours they asked to contact the customer service team but customer service team is having only answer they tell every time when I enquire about my withdrawal.

That response is "Our financial department is looking into it yourfunds will be deposited soon".

Most of the times I'm getting the same answer they don't want to address the customer issues they simply wanted to send repeated messages all the time and ignoring the customer without taking any action

I need a proper response and my withdrawal money.

I have also contacted the support team through the email 2 days ago they were not responding

Seems like they were intensionally holding the customer funds.

I need justice for my money

I have necessary evidences

This is true issue facing with for the past 4 days

Dear Arunr15,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have got my withdrawal money problem resolved thanks for your help

Pls resolve this complaint

Dear Arunr15,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

www.kpvfaw.com