I registered with the casino 7bitcasino and verified just as quickly.

Was able to deposit and play without any problems after successful full verification.

Now my account has been permanently blocked.

I would like my deposits refunded to this value or to be able to play again at all dama nv casinos, including bitstarz.

I got banned from bitstarz in June 2022 because I wanted to take a break and when I was asked, I simply gave gambling addiction as the reason.

Technically, according to the system, it should not be possible to register with my data and to successfully verify myself and make deposits. I generally love gambling at dama nv casinos and I was unaware of the repercussions and consequences of closing my account on the grounds of gambling addiction.

I can send histories on request.

Ich habe mich bei dem casino 7bitcasino registriert und ebenso schnell verifiziert.

Konnte problemlos Einzahlungen vornehmen und spielen nach der erfolgreichen vollst?ndigen Verifikation.

Nun wurde mein Account dauerhaft gesperrt.

Ich m?chte meine Einzahlungen in diesem Wert erstattet haben oder die M?glichkeit nutzen bei allen dama n.v casinos wieder spielen zu k?nnen dazu z?hlt auch bitstarz.

Ich habe mich in Juni 2022 bei bitstarz sperren lassen, da ich ne Pause machen wollte und als man mich fragte teilte ich als grund einfach Spielsucht an.

Technisch dürfte es dann somit nicht m?glich sein laut System mich doch anzumelden Mit meinen Daten und mich erfolgreich zu verifizieren sowie Einzahlungen vorzunehmen. Generell liebe ich es auf dama n.v casinos zu zocken und mir waren die Auswirkungen und Folgen nicht bewusst mit der Schlie?ung meines Kontos mit der Begründung Spielsucht.

Verl?ufe kann ich gerne auf Anfrage zukommen lassen.

Dear ymymym,

Thank you very much for submitting your complaint. I’m terribly sorry to hear about your problem. Please allow me to ask you a few questions so I better understand the situation. Could you please advise if you‘ve requested to be self-excluded from the 7BitCasino and when exactly? What was the reason the casino gave when they permanently blocked your account? Did you use the same email to register in the 7BitCasino as in the casinos you mentioned your gambling problem?

Thank you very much in advance for your reply.

Best regards,

Tomas

I didn't block myself at 7bitcasino ... I was only blocked at bitstarz and used a different email address there. However, I did not provide any false information and did the verification and was fully verified and was able to make multiple deposits with ease.

7bitstarz informed me that the responsible department made this decision and as a result all my accounts were closed regardless of the email at all dama nv casinos.

However, this is only about 7bitcasino and bitstarz, I am happy to provide you with the history of bitstarz.

I am happy that casino guru exists and may be able to help me either get unblocked at dama nv or my refund.

Ich habe mich nicht bei 7bitcasino gesperrt ...ich war habe mich nur bei bitstarz gesperrt gehabt und habe dort ne andere Email adresse genutzt. Jedoch habe ich keine falschen Angaben gemacht und habe die Verifizierung auch gemacht und wurde vollst?ndig verifiziert und konnte mehrere Einzahlungen problemlos vornehmen.

7bitstarz hat mir mitgeteilt dass die zust?ndige Abteilung so entschieden hat und daraufhin wurden alle meine Accounts egal mir welcher Email auf allen dama n.v casinos geschlossen.

Jedoch geht es hierbei nur um 7bitcasino und bitstarz den Verlauf von bitstarz mit denen Sachverhalt kann ich Ihnen gerne zur Verfügung stellen.

Ich freue mich dass es casino guru gibt und mir eventuell helfen kann dass ich entweder entsperrt werde bei dama n.v oder meine Rückerstattung.

7bitcasino informed me that the responsible department made this decision and as a result all my accounts were closed regardless of the email at all dama nv casinos

7bitcasino hat mir mitgeteilt dass die zust?ndige Abteilung so entschieden hat und daraufhin wurden alle meine Accounts egal mir welcher Email auf allen dama n.v casinos geschlossen

For your information

In June 2022 I blocked myself at bitstarz with the reason gambling addiction which belongs to dama nv.

At 7bitcasino I was able to verify myself, play etc and make deposits. And at some point I just got banned without ever being able to make any withdrawals.

Nur zu Info

Ich habe mich in Juni 2022 ungef?hr bei bitstarz mit dem Grund Spielsucht gesperrt was zur dama n.v geh?rt.

Bei 7bitcasino konnte ich mich verifizieren spielen etc und Einzahlungen vornehmen. Und irgendwann wurde ich gesperrt einfach ohne jemals Auszahlungen vornehmen zu k?nnen.

Dear ymymym,

The fact you self-excluded yourself in a Dama n.v. casino doesn't mean that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

I am afraid that if you do not have a self-exclusion request and your account has been closed, there is not much more we could do in this case and we cannot ask the casino to refund your deposits. I understand your frustration, but this evidence is necessary for us to proceed with a case like this.

My recommendation going forward is to ask for self-exclusion in casinos where your account is not self-excluded yet. The email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling problem)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

I have self-exclusion as proof with gambling addiction as confirmation.

Ich habe als Beweis den selbstauschluss mit dem Grund Spielsucht als Best?tigung.

ymymym,

Could you forward me the original self-exclusion request and the reply you received from the casino to [email protected]?

Just forwarded it

Hab es eben weitergeleitet

Thanks for your email, ymymym.

Unfortunately, the live chat support agent only confirmed your account in Bit Starz is closed permanently. There is no mention of the restriction applying to 7BitCasino as well.

Please let me know if I overlooked any information.

This also belongs to the dama nv group and the trading system is transferring as I am now banned from all dama nv casinos

Das geh?rt auch zur dama n.v Gruppe und die handeln System übertragend da ich jetzt auf allen dama n.v casinos gesperrt bin

After I was blocked on 7bitcasino, I was blocked on all dama nv group casinos, i.e. it applies to everyone, it just had to have been the case before and not just when you make deposits and withdrawals are not processed

Nachdem ich auf 7bitcasino gesperrt worden bin wurde ich auf allen dama n.v Gruppen casinos gesperrt also sprich es gilt für alle nur musste das schon zuvor der Fall gewesen sein und nicht erst wenn man Einzahlungen vornimmt und Auszahlungen nicht bearbeitet werden

Do you have any proof the self-exclusion was applied to your person prior to opening an account in 7BitCasino and depositing there? Please send it to my email at [email protected]

As you can see in the bitstarz history, it has been applied to me since June 2022

Wie Sie in dem Verlauf bei bitstarz sehen k?nnen wurde es seit Juni 2022 angewendet auf meine Person

I just wrote again with bitstarz and emailed you the history of the deposits I made on 7bitcasino shouldn't have been possible... I sent you the history

Hab eben nochmal mit bitstarz geschrieben und dir den Verlauf per Email geschickt die Einzahlungen die ich auf 7bitcasino vornehmen h?tten nicht m?glich sein müssen...hab dir den Verlauf zukommen lassen

Thanks for your message.

From the conversation with support, it seems the block for your other accounts across other brands was active since December 2022. Could you explain when did you deposit in 7bitcasino the deposits you wish to be refunded?

I made the deposits at the end of December

Ich habe die Einzahlungen Ende Dezember vorgenommen

I also addressed the topic before I registered with 7bitcasino and they confirmed to me that I can play there and that there are no restrictions

Ich habe zudem bevor ich mich registriert habe bei 7bitcasino das Thema angesprochen und die haben mir best?tigt dass ich dort spielen kann und es keine Einschr?nkungen gibt

And after I've registered and verified...I've had it verified as well, I'm emailing it to you now

Und nachdem ich mich registriert und verifiziert habe...habe ich es mir ebenso best?tigen lassen ich schicke es ihnen per Email jetzt

On the other hand, before I registered with 7bitcasino, I had bitstarz give me confirmation that I could play at other dama nv casinos, but what I don't think is fair is that they say to me it's ok, but at the same time make a cross-market ban but it's not let's mention it but pretend it's not a problem to play at other dama nv casinos

Ich habe zum anderen bevor ich mich bei 7bitcasino registriert habe mir die Best?tigung geben lassen von bitstarz dass ich spielen kann auf andere dama n.v casinos aber was ich nicht fair finde dass sie zu mir sagen es ist ok aber parallel eine sperre marktübergreifend machen aber es nicht mal erw?hnen sondern so tun als w?re es kein Problem auf anderen dama n.v casinos zu spielen

Dear ymymym,

If you've received a message from the casino that the self-exclusion doesn't extend to other brands, it's reasonable to assume the block wasn't active there and therefore you weren't protected.

" I had bitstarz give me confirmation that I could play at other dama nv casinos"

Could you explain to which block this refers? Is it the block made in June or December? Please, forward me the original message as well. Thanks in advance.

Just sent it via email

Habe es eben per Email geschickt

ymymym,

The casino representative of 7bitCasino contacted me asserting that you used different email addresses in both casinos and the last deposit you made was made on the 22nd of December.

Would you be able to comment on that?

I made my deposits on the 21st and 22nd but after successful verification.

Meine Einzahlungen nahm ich am 21 und 22 vor jedoch nach erfolgreicher Verifizierung.

I have uploaded all the necessary documents and have been successfully verified. In this case it says more than the email address used. In addition, I was informed before the deposit that there were no restrictions on my account and that I could play and make deposits as normal.

Ich habe alle notwendigen Dokumente hochgeladen und wurde erfolgreich verifiziert. In dem Fall sagt dass mehr aus als die genutzte email Adresse. Zudem teilte man mir vor der einzahlung mit dass ds keine Beschr?nkungen auf meinem Account gibt und ich ganz normal spielen und Einzahlungen vornehmen kann.

I emailed you the screenshots from the chat with 7bitcasino.

Ich habe Ihnen die Screenshots vom Chat mit 7bitcasino per Email zugeschickt gehabt.

And here they offer me to reopen my Account

My Account war verified before I make a deposit ! And I also verfied my payment method I use the same email that I sign up in bitstarz and there I use IT too

Dear ymymym,

From the evidence provided you used two different email addresses. Please understand that opening accounts using different email addresses might mean you will not be protected. You've received the confirmation regarding your Bitstarz account under email ending ***live.de and not ***@gmail.com According to the disclaimer you received from the casino different accounts created will not be protected this way.

I fully agree that it would be ideal if a player requests the self-exclusion from one casino and is automatically protected in all associated casinos. Unfortunately, this is not standard practice yet.

I wish I?could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.