I originally won 500 which I tried to withdraw. I then checked my gaming account 4 days later and my withdrawal was cancelled and 200 back in my account. When I went on live help they said it was because I deposited 20 pound and it was bonus money so I was only allowed 200. I withdrew the 200 on the 1 / Jan and its still not processed on their side. When I go on chat everyday they keep saying it takes 7 to 21 days and they need to look into gaming history yet that is what they've already done when they cancelled the first withdrawal. The website says it takes 24 to 48 hours to process. My account is fully verified too

Dear Bellaboo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days.

Since you’ve requested your withdrawal only a few days ago, I would recommend you waiting for a little bit longer. We will keep this complaint opened, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

Thankyou

Hi still no luck with them and still not processed on their end.I ve been on chat many times but just get same automated reply that they have to look into it and that it can take 7 to 21 days even though I requested a withdrawal on the 26th Dec and game play was checked on the 31st when they told me I could only withdraw the 200 not the 500 I originally won

Thank you very much Bellaboo for the update. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Ares Casino to join us and help us resolve the player's issue.

After checking my gaming account today the money has gone back into it to withdraw again ? They just don't want to pay out

They are now saying after all this time it was wrong iban and swift code when I had double checked it

Dear Bellaboo please check it again and try to make a new withdrawal request or try to use a different withdrawal method. Let us know the outcome. I would also like to ask the casino again to join here, as we still haven't receive any answer from them.

I requested a new withdrawal on the 18/1/21 so will let you know what happens

Have checked it today and still not processed by them. States on the website 24 to 48 hours to process withdrawals but clearly not, they just using excuses not to pay out

Checked it today on the 24th and still not been processed. Still pending in the gaming account

Dear Bellaboo, as the casino is not responding here, are they communicating with you regarding your withdrawal? Did they provide you any further information?

Hi there , only response im receiving is when I go on to live help, they are saying it takes up to 3 weeks to process withdrawals and check them , basically they are automated responses. Ive kept all transaction id and screen shotted chats.

We haven't heard anything from the casino yet. Extending the timer by last 7 days to give the casino enough time to respond to us. If they won't, the complaint will be closed as unresolved, which could lead to casino's rating deduction.

Hi there , checked account today and still not processed they've no intention of paying out. They just take your deposits but shouldn't be getting away with it . Im now going to take it further

Unfortunately, we still haven't receive any respond from the casino. I'm really sorry that we could not help you more, but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

www.kpvfaw.com