Delim svoje izuzetno frustriraju?e iskustvo sa BDMBet-om, gde sam poku?avao da podignem 4000 RON sa svog naloga. Ceo proces je bio pun konfuzije, ka?njenja i nedoslednih informacija njihovog tima za podr?ku. Evo pregleda situacije:
Vremenska linija:
3. april 2025: Zatra?io sam povla?enje 4000 RON.
Dobio sam e-poruku sa potvrdom od BDMBet-a u kojoj se navodi da je to povla?enje i da ?e biti potrebno 5-7 bankarskih dana za obradu.
Problemi na koje sam nai?ao:
Ka?njenja u obradi i konfuzija:
Povla?enje je trebalo da traje 1-5 radnih dana prema uslovima BDMBet-a, ali kada sam se javio 10. aprila, njihov tim za podr?ku mi je rekao da ?e sti?i do 14. aprila, navode?i bankarske dane kao razlog za ka?njenje. Prvo su mi rekli da je 10. poslednji dan, ali se datum promenio nakon ?to sam ponovo kontaktirao, ?to je bilo zbunjuju?e i neprofesionalno.
Povra?aj u odnosu na povla?enje:
Nakon ?ekanja 10 dana, podr?ka BDMBet-a mi je rekla da se transakcija tretira kao povra?aj novca, a ne kao povla?enje. Ovo je potpuno pogre?no, jer mi je od po?etka re?eno da je to bilo povla?enje. Da je to zaista bio povra?aj, trebalo je da dobijem sva svoja sredstva, ali jo? uvek imam 2,50 RON na mom ra?unu. Ova nedoslednost i pogre?na komunikacija jasno pokazuju da se transakcija jo? uvek obra?uje kao povla?enje, uprkos njihovim tvrdnjama.
Nedostatak transparentnosti i neprofesionalizam:
Celokupno iskustvo je ispunjeno nedostatkom transparentnosti i nedoslednom komunikacijom. Re?eno mi je vi?e razli?itih stvari, a sada, 10 dana kasnije, jo? uvek ?ekam svoja sredstva, nisam sigurna da li ?e sti?i ili ne.
Trenutni status:
Jo? uvek ?ekam svoja sredstva, a cela situacija je bila no?na mora. Zvani?no vreme obrade isplate je prekora?eno, a ja nemam jasnu ideju kada ?u dobiti novac. BDMBet mora odmah da re?i ovaj problem, po?to sam dobio potpuno kontradiktorne informacije i iskusio sam neprofesionalno rukovanje tokom ovog procesa.
Zavr?ne misli:
U ovom trenutku, izuzetno sam razo?aran BDMBet-om. Nisu ispunili svoja obe?anja i nepravedno su se pona?ali prema meni menjaju?i uslove i daju?i pogre?ne informacije. Toplo bih savetovao drugima da budu oprezni kada koriste svoju platformu, kao ?to je ovo ?itavo
iskustvo me je navelo da sumnjam u njihovu pouzdanost i profesionalnost.
Mogu da pru?im priloge bilo koje prepiske ili detalja, ako je potrebno, da potkrepim svoje tvrdnje.
I am sharing my extremely frustrating experience with BDMBet, where I’ve been trying to withdraw 4000 RON from my account. The entire process has been full of confusion, delays, and inconsistent information from their support team. Here's a breakdown of the situation:
Timeline:
April 3, 2025: I requested a withdrawal of 4000 RON.
I received a confirmation email from BDMBet stating that it was a withdrawal, and that it would take 5-7 banking days to process.
Issues I Encountered:
Processing Delays and Confusion:
The withdrawal was supposed to take 1-5 working days according to BDMBet's terms, but when I followed up on April 10th, their support team told me it would arrive by April 14th, citing banking days as the reason for the delay. I was initially told the 10th was the last day, but the date changed after I reached out again, which was confusing and unprofessional.
Refund vs. Withdrawal:
After waiting 10 days, I was told by BDMBet’s support that the transaction was treated as a refund, not a withdrawal. This is completely misleading, as I was told from the beginning it was a withdrawal. If it were truly a refund, I should have received all of my funds, but I still have 2.50 RON remaining in my account. This inconsistency and miscommunication make it clear that the transaction is still being processed as a withdrawal, despite their claims.
Lack of Transparency and Unprofessionalism:
The entire experience has been filled with lack of transparency and inconsistent communication. I was told multiple different things, and now, 10 days later, I’m still waiting for my funds, unsure if they will arrive or not.
Current Status:
I’m still waiting for my funds, and the whole situation has been a nightmare. The official withdrawal processing time has been exceeded, and I have no clear idea when I will receive my money. BDMBet needs to resolve this issue immediately, as I’ve been given completely contradictory information and experienced unprofessional handling throughout this process.
Final Thoughts:
At this point, I’m extremely disappointed with BDMBet. They have failed to deliver on their promises and have treated me unfairly by changing the terms and providing misleading information. I would highly advise others to be cautious when using their platform, as this entire
experience has left me questioning their reliability and professionalism.
I can provide attachments of any correspondence or details, if necessary, to support my claims.
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