Dear Casino Guru employees,

im sorry for bothering you again i had high hopes this time would be different.

A few weeks back I submitted a complaint against this Casino (Beem) and after your help successfully got my withdrawal.

Same thing happened now again (in addition to some other weird stuff which I talked about here in the discuss section for Beem Casino).

Made two withdrawal requests both on 07.04.2022 with a total amount of 650€ and it's still in progress. Support staff gives me the usual excuses.

It seems the only way to get my money is with the help of you guys.

Thanks for your time and help

Best regards Deuce

Dear Deuce,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Are withdrawals still pending in your account or they have been processed already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

Thank you for taking the time helping me with this.

I've opted for bank transfer for my withdrawal requests and they are both still pending (issued the same day).

Both came from a bonus, which I wagered and support told me the right amount of what I can withdraw.

Best regards,

Deuce

Thank you very much, Deuce, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Deuce,

I am sorry to hear about another negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Beem Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Beem Casino Team,

Could you please state the reason why the player's withdrawals have not been processed yet and when can he expect the payments?

Thank you in advance for providing the information.

We would like to ask Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hello Branislav, thanks so much for your efforts and sorry for taking your time again.

Today I finally received both withdrawals (after six weeks).

Thank you again for helping me with this matter!

Best regards

Great news! Thank you, Deuce, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds.

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, www.kpvfaw.com