Hello, I've been waiting for my payout for over 2 weeks and I just can't get it

hallo ich warte seit über 2 wochen auf meine auszahlung und bekomme sie einfach nicht

Dear manuelwandt1604,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It was with a bonus but before that I had already paid out 115 and that worked without any problems

es war mit bonus aber davor hatte ich auch schon 115 ausgezahlt und das hat ohne probleme geklappt

Thank you very much, manuelwandt1604, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi manuelwandt1604,

I've just reviewed your case and fully understand your concerns about the delay of the payout. I'll try my best to help you resolve the issue by contacting the casino.

I'd like to invite Beem Casino to join this conversation and participate in the investigation. Can you please provide us with more information regarding the player's issue? Is the withdrawal request still pending or it has already been processed?

Kind regards,

Natalia

Hi Beem Casino!

Have there been any updates? I'd like to ask you to reply to this complaint and am extending the timer for 7 days.

If the casino fails to respond in the set time frame, I will close the complaint as "unresolved".

Hi manuelwandt1604,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia