NaslovnaPritu?beBet55 Casino - Zahtev za povla?enje igra?a se odla?e zbog pregleda naloga.
Bet55 Casino - Zahtev za povla?enje igra?a se odla?e zbog pregleda naloga.
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60.000 ?
Bet55 Casino
Index sigurnosti:Nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
4.8
Bet55 Casino ima Indeks sigurnosti od 4,8, ?to zna?i da neki faktori pokazuju da ima nizak nivo sigurnosti. Istra? Indeks sigurnosti ovog kazina
Poslato:
03/10/2023
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Nije re?eno : 23/10/2023
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Prevod
The player from Thailand had been denied withdrawal and found out upon contacting customer service that his account was under review. Despite following up daily, there had been no progress and he had been experiencing poor customer service. The player had been unable to withdraw funds since September 8, 2023, and was informed that there was an issue with his account that needed investigation. Despite providing the necessary identification documents, he received no response from the casino. The player also reported being blocked from the casino's Facebook page. We attempted to mediate the issue by contacting the casino multiple times, but received no cooperation. The player discovered that the casino was not licensed by PAGCOR, as claimed on their website. Due to the lack of cooperation from the casino, we marked the complaint as 'unresolved'.
Igra?u sa Tajlanda je odbijeno povla?enje i kada je kontaktirao korisni?ku podr?ku saznao je da je njegov nalog u pregledu. Uprkos svakodnevnom pra?enju, nije bilo napretka i on je imao lo?u uslugu za korisnike. Igra? nije mogao da podi?e sredstva od 8. septembra 2023. i obave?ten je da postoji problem sa njegovim ra?unom koji treba istra?iti. Uprkos tome ?to je dostavio neophodne identifikacione dokumente, nije dobio nikakav odgovor iz kazina. Igra? je tako?e prijavio da je blokiran sa Facebook stranice kazina. Poku?ali smo da posredujemo u ovom problemu tako ?to smo kontaktirali kazino vi?e puta, ali nismo dobili nikakvu saradnju. Igra? je otkrio da kazino nije licenciran od strane PAGCOR-a, kako se tvrdi na njihovoj veb stranici. Zbog nesaradnje kazina, reklamaciju smo ozna?ili kao ?nere?enu“.
Igrao sam sajt vvv.bet55.com, sve je normalno i sajt ima veoma dobar izgled. Postoji mnogo razli?itih vrsta igara. Do 8. avgusta 2023. odbijeno mi je povla?enje. i kontaktirao korisni?ku podr?ku i po?alji sliku svoje li?ne karte Ustanovio sam da je moj nalog na pregledu. Ali nije bilo mogu?e utvrditi koliko je vremena trebalo. Pratio sam svaki dan i jo? uvek nema napretka. Sve do kasnije kada sam kontaktirao korisni?ku podr?ku. Ako napravim pauzu na poslu i saznam da je to moj korisnik, ne?e biti vi?e od 20 odgovora i poku?ao sam da se raspitam o drugim stvarima, a da istovremeno ne obavestim ime korisnika, brzo mi je odgovorio zaposleni.
Saznao sam da je ovo brazilska veb lokacija. Kako da po?nem da povla?im svoj novac?
I have played the website www.bet55.com, everything is normal and the website has a very good layout. There are many different types of games. Until August 8, 2023, I was denied a withdrawal. and contacted customer service and send a picture of your ID card Found that my account is under review. But it was not possible to determine how much time it took. I've been following up every day and still no progress. Until later when I contacted customer service. If I take a break from work and find out that it's my user, there won't be more than 20 replies and I've tried inquiring about other things without informing the user's name at the same time, the employee responded quickly to me.
I learned that this is a Brazilian website. How should I start to withdraw my money?
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem.
Imajte na umu da je KIC veoma va?an i su?tinski proces, tokom kojeg kazino osigurava da se novac po?alje pravom vlasniku. Kako nemaju luksuz da fizi?ki vide sve igra?e i provere njihove identifikacione i dokumente, to je jedini na?in na koji kockarske ustanove mogu da zavr?e procedure verifikacije. Nijedan od ozbiljnih kazina ne shvata KIC olako i mo?e potrajati nekoliko radnih dana da se zavr?i ovaj temeljni proces.
Da li ste obave?teni ?ta konkretno predstavlja problem u verifikaciji va?eg naloga? Mo?ete li da nam ka?ete pre koliko dana ste zatra?ili povla?enje i zapo?eli verifikaciju naloga?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav,
Petronela
Dear bewberbb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Razumeo sam za KIC, ali brinem da nema napretka i odgovaram od Bet55 (bez zahteva, bez potvrdnih informacija)
Nisam mogao da podignem sredstva od 8. septembra 2023. Tada sam obavestio korisni?ku podr?ku. I obave?ten sam da ne?to nije u redu sa mojim nalogom ?to treba prijaviti IT odeljenju radi istrage. i poslao sam sliku li?ne karte Pro?lo je dve nedelje a jo? nisam dobio odgovor, pa sam tra?io e-mail: min******* [email protected] . To je adresa e-po?te inspektora za raspitivanje. Ali do danas jo? uvek nisam dobio odgovor na mejl poslat 22. avgusta 2023.
Trenutno servisna slu?ba ako znate kontaktirajte me. Ne?e odgovoriti. Ali ako on ne zna, ja sam taj koji pita. On ima brz odgovor.
Dear;Petronela
Thank you for your quickly and kindly support
I understood about KYC but I worry about no progress and respond from Bet55 (no request, no confirm information)
I have not been able to withdraw funds since September 8, 2023. Then I notified customer service. And I have been informed that there is something wrong with my account that needs to be reported to the IT department for investigation. and I sent a picture of my ID card Two weeks have passed and I still haven't received a response, so I've asked for an E-mail: min*******[email protected]. It is the email address of the inspector to inquire. But to this day I still have not received a response to the email sent on August 22, 2023.
Currently the service department if you know contact me. He will not respond back. But if he doesn't know it's me who's asking. He has a quick response.
Hvala vam puno, bevberbb, ?to ste dali sve potrebne informacije. Sada ?u preneti va?u ?albu kolegi Stefanu ( [email protected] ) koji ?e vam biti u pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, bewberbb, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Jako mi je ?ao ?to ?ujem da va? nalog jo? uvek nije verifikovan i da vam povla?enje jo? nije stiglo. Ja ?u kontaktirati kazino i poku?ati da re?im problem ?to je pre mogu?e.
Sada bih ?eleo da pozovem predstavnika Bet55 kazina da se pridru?i ovom razgovoru i u?estvuje u re?avanju ove ?albe.
Po?tovani Bet55 kazino,
Mo?ete li da ka?ete za?to nalog igra?a jo? uvek nije verifikovan?
Hvala vam unapred na pru?anju informacija.
Srda?an pozdrav,
Stefan
Dear bewberbb,
I am so sorry to hear your account has not yet been verified and your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Bet55 Casino representative to join this conversation and participate in resolving this complaint.
Dear Bet55 Casino,
Could you please state why the player's account has not yet been verified?
Thank you in advance for providing the information.
Poku?ao sam da kontaktiram Kazino i oni su me potpuno ignorisali nakon ?to sam spomenuo ovu ?albu. Razumem da je ovo frustriraju?e za vas, ali bojim se da ne?emo dobiti nikakav odgovor iz kazina.
Srda?an pozdrav,
Stefan
Dear bewberbb,
I have tried to contact the Casino and they ignored me completely after I mentioned this complaint. I understand this must be frustrating for you, but I am afraid we won't get any response from the Casino.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi?e puta sam poku?avao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne mo?e mnogo posti?i bez saradnje sa njegove strane. Po?to kazino radi bez va?e?e licence i ne odnosi se ni na jednu ADR uslugu, nema ovla??enja za igre na sre?u kojoj se mo?ete obratiti.
Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga uzrokovano nere?enim ?albama moglo bi da pomogne da se promeni pristup kazina. Ako kazino odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te.
Mogu samo da vam preporu?im da birate kazina prema njihovim recenzijama i ocenama u budu?nosti kako biste izbegli ovakve situacije. ?ao mi je ?to ovom prilikom nismo mogli biti od ve?e pomo?i.
Srda?an pozdrav,
Stefan
Dear bewberbb,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
