This site is trying not to give me my money. I sent them about 20 documents. I loaded their site with a VIRTUAL CARD belonging to the SKRILL application. I have loaded many sites in this way before. They want a document from me that the virtual card belongs to me, but I cannot contact SKRILL customer service. I sent them a PDF file and many screenshots showing that the card belongs to me and that I made the payments to them. But they are trying persistently not to pay me my money.

Hello 6furbg1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betovo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

After sending them 20 documents, they confirmed my identity and address, but they want another document because of the virtual card I loaded money to the site. For this document, I sent many screenshots from my SKRILL account and transaction statements indicating that the card belongs to me, but what they want is a card ownership document received by the SKRILL platform. SKRILL customer service does not work and I cannot provide this document, but they did not accept any of the many screenshots I sent to BETOVO (their site says that screenshots are accepted). The statements I sent them show the money I deposited to their company.I talk to the site almost every day and provide them with more documents every day but they still ask for the same documents to make the process difficult.

I finally got a document from Skrill and sent it to them. They approved me but it took them 72 hours to process my payment request. As a result it was rejected. They told me I had approved it completely and I could withdraw money but now they want a photo of me holding my ID (my elbow needs to be visible) I sent around 30 documents to customer service and although they told me it was approved they are now asking for extra documents and rejecting my withdrawal request.

Hello 6furbg1,

I would advise you to submit all the requested documents to the casino, even if multiple times.

In the meantime, please forward all relevant communication between you and the casino regarding this matter to [email protected] for further review.

Looking forward to your update.

Best regards,

Nick

Dear 6furbg1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.