Hello. I won 1250 euros. I have successfully verified. I then claimed them for withdrawal and they were credited to me on February 26th. On March 5th I sent a bank statement for them to see that the money was not received.I am waiting 2 days for a bank statement.It is now March 12 and the money is still not there

Dear methfingazz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. This is my first withdrawal. My claim is without bonus. I will send you comunication

Thank you very much, methfingazz, for providing the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks. I'm still waiting for the funds, which must not have been laundered

Dear methfingazz, 

My name is Katarina, and I will be assisting you in solving this case. Now, I would like to invite Betti Casino representative to join this conversation. 

Dear Betti Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear methfingazz, 

I have received a message from casino stating that your KYC procedure was completed and that the withdrawal was processed. The funds should arrive in the upcoming days. Please inform me once you receive them. In the meantime, I will keep this thread open.

Thanks a lot!

Many promises that are in vain without coverage.? I lost their trust a long time ago.

Thank You. The money arrived??????

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, methfingazz, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Katarina