Good afternoon,

I opened a 10 day account at Bondibet casino and played the 25 free spins awarded. Today I had about 300 € in the account, plus 100 free spins of a race I won yesterday and when I went to make my 1st deposit of 25 €, I couldn't. I asked the chat to ask why I couldn't make the deposit, they told me to email [email protected]. When I tried to sign in again, my account was terminated without explanation and the $ 300 balance was withdrawn. At Tangiers Casino they did the same thing.

Boa tarde,

Abri conta á 10 dias no casino Bondibet e joguei as 25 free spins concedidas. Hoje tinha aproximadamente 300€ na conta, mais 100 free spins de uma Race que venci ontem e quando fui fazer o meu 1o deposito de 25€, n?o consegui. Fiu ao chat perguntar porque n?o conseguia fazer o depósito, indicaram-me que enviasse um email para [email protected]. Quando tentei fazer login novamente, a minha conta foi encerrada, sem explica??o e o saldo de 300€, foi retirado. Já no Tangiers Casino procederam do mesmo modo. 

Dear Jo?o,

I’m very sorry to hear about your problem. Please let me ask you a few questions so I can understand this matter completely. Firstly, were you able to reach [email protected] as you have been advised? If so, did you receive any reply? Did you ask the casino what the reason for closing your account was? If you received any response, could you forward it to me? 

Secondly, did you have another account in this casino in the past or is it possible that someone from your family has created an account from the same IP address? Thank you very much in advance for your reply.

Best regards,

Petronela

Hi,

I sent an email to [email protected], asking why my account was closed and my wiinings we′re taken: 

"You closed my account with around 300€ that i have, without any justification. I tried to make my first deposit, could not do it, went to the chat to ask for help and when i treid to login again, my account is closed and all my winnings we′re taken. Could you please give a concrete justification to this action?"

Untill now i got no answer from the casino. Nobody from my home or familly open any account on Bondibet. I′m the only person of my familly that plays on online casinos.

I just want to leave a warning to other players to avoid Bondibet Casino. It′′′s a scam. It all very nice at beginning but if you are lucky to win something, they just close the account and keep your money. I played with 25 free spins from 1st deposit, made the required wager and had 300€. From free spins, max.winnings are 100€, so Bondibet Casino took me 100€. 

This situation keeps going on several scam casinos and the players lose money and cannot do anything about this.... Except try to avoid that other players fall on same scam.

Thanks CasinoGuru for letting me inform about this issue on your site.

I just received the answer from the casino:

"Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future. "

I asked what the inconsistencies of my account, answered the same.

To all players, avoid playing at Bondibet Casino. I was taken 100 euros that I earned legally. And as you can see from the casino's response without any shame.

Acabei de receber a resposta do casino:

"Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future."

Perguntei quais as inconsistências da minha conta, responderam o mesmo.

A todos os jogadores, evitem jogar no Casino Bondibet. Foram-me tirados 100€ que ganhei legalmente. E como podem comprovar pela resposta do casino, sem qualquer tipo de vergonha.

Good morning Joao,

We have now received your inquiries sent to us by www.kpvfaw.com.

Please note that we are the support team for our affiliates and do not have full access to player account data.

As for your questions, what I can tell you is that your account is actually locked.

The reason for the block is indicated as fraudulent acts. These could not have occurred in our casino but are registered in the security systems not only of casinos but of bank processors.

This information serves to increase the security of both players and casinos.

Using the information provided by you and how little we have access to your casino account I can deduce the following:

Your account has been locked out regardless of your casino balance and your account was attempted to deposit.

I believe this should be the cause of this account lockout.

The factors that lead to this card being marked as fraudulent are various, since misuse by the cardholder may be associated with multiple accounts, the name entered on the card is incorrect, etc. But experiencing the same blockage in other casinos suggests the above.

What I can assure you is that with us you will not have your account locked out for earning, nor would that make any sense. The aim of the casino is to provide entertainment and this also includes winning.

If you have any further questions you can contact us directly at [email protected].

Carefully,

Bondibet Team

Bom dia Jo?o,

Recebemos agora as suas quest?es que nos foram enviadas pelo www.kpvfaw.com.

Note que somos a equipa de apoio aos nossos afiliados e n?o temos total acesso aos dados das contas dos jogadores.

Referente às suas quest?es o que lhe posso informar é de que a sua conta está efectivamente bloqueada.

A raz?o do bloqueio está indicada como actos fraudulentos. Estes poderiam n?o ter ocorrido no nosso casino mas ficam registados nos sistemas de seguran?a n?o só dos casinos mas como dos processadores bancários.

Estas informa??es servem para aumentar a seguran?a quer dos jogadores quer dos casinos.

Usando a informa??o disponibilizada por si e pela muito pouca que temos acesso da sua conta no casino posso deduzir o seguinte:

O bloqueio da conta foi efectuado independentemente do seu saldo no casino e que o mesmo ocorreu pela tentativa de depósito.

Creio que este deverá ser o causador do referido bloqueio de conta.

Os factores que levam a que este cart?o possa estar marcado como fraudulento s?o várias, desde o uso indevido por o n?o titular do mesmo, pode estar associado a múltiplas contas, o nome inserido no cart?o estar incorrecto, etc. Mas o facto de experienciar o mesmo bloqueio noutros casinos sugere o acima referido.

O que posso garantir é que connosco n?o terá a sua conta bloqueada por ter ganhos, nem tal procedimento faria qualquer sentido. O objectivo do casino é proporcionar entretenimento e tal passa também por ganhar.

Se pretender mais algum esclarecimento pode nos contactar directamente para [email protected].

Atentamente,

Equipa Bondibet

Good Morning,

As I mentioned earlier, they canceled their account, kept their balance (€ 300) and have no real justification why they did so. Fraudulent acts ???? Contrary to your behavior, I am an honest person. Fraudulent act is trying to make a deposit in a casino, with an MBWay card, created for each bank transfer? And when trying to make the deposit, which would allow me to withdraw, close the account? Is this a fraudulent act?

Fraudulent is closed accounts and appropriate the winnings of the player.

And they still accuse me of fraudulent acts? Inform here at Casino Guru that fraudulent acts I practiced and justify why they do so, visas with more players.

Bom dia,

Tal como referi anteriormente, cancelaram a conta, ficaram com o saldo que tinha ( 300€ ) e n?o apresentam uma justifica??o concreta porque raz?o o fizeram. Atos fraudulentos???? Ao contrário do vosso comportamento, sou uma pessoa honesta. Ato fraudulento é tentar fazer um deposito num casino, com um cart?o MBWay, cart?o criado para cada transferência bancária? E ao tentar fazer o depósito, que me iria possibilitar proceder ao levantamento, fecharem a conta? Isto é um ato fraudulento?

Fraudulento é fecharam contas e apropriarem-se dos ganhos do jogador.

E ainda me acusam de atos fraudulentos? Informem aqui no Casino Guru que atos fraudulentos pratiquei e justifiquem porque raz?o procedem assim, pelos vistos com mais jogadores.

Good afternoon Joao,

Thank you for your clarification about your deposit method (MbWay).

As noted above, our indication of what happens is based on the data you provided to us and the information available on your account. The security department does not provide any information about the reasons for the blockages and has reasons for this as this compromises the security of the casino.

At any time we questioned your honesty or accused you of any fraud, just a few reasons have been suggested for account lockout. I wish it were clear to you.

Now it is strange that you are the first to point the finger not only at our casino but many others. This suggests that such a situation has happened to you before and yet I find no basis in this case for further complaint.

Let us then try to understand its fundamentals.

You claim that you would have +/- € 300 cash balance in your account generated by the sign up bonus, plus you had 100 more free spins from Race and you think this is what the casino inhibits you from claiming since Your account has been locked.

As you well know the maximum you can get is € 100 which would make sure that if you had made your deposit successfully you would have the balance of € 100 plus your deposit, any other bonuses or balance would be canceled.

Since you would be using an MbNet card you could not withdraw to that card with the option of bank transfer only, which in turn has a lower limit than the cumulative balance you would have had if you had successfully made your deposit.

However I do not see what the benefit of the casino is. The interest of the casino is to have active players but those same interests do not supersede the independent security department.

Hence casino support has informed you that account lockout is irreversible.

I hope you are enlightened and wish you the best of luck, unfortunately this can not be enjoyed with us.

Carefully,

Bondibet Team

Boa tarde Jo?o,

Agrade?o o seu esclarecimento sobre o seu método de depósito (MbWay).

Como referido anteriormente a nossa indica??o do sucedido baseia-se nos dados que nos forneceu e na informa??o disponível na sua conta. O departamento de seguran?a n?o fornece qualquer informa??o sobre as raz?es dos bloqueios e tem raz?es para isso, uma vez que tal compromete a seguran?a do casino.

é momento algum pusemos em causa a sua honestidade ou o acusamos de ter efectuado qualquer fraude, apenas foram sugeridas algumas causas para o bloqueio da conta. Gostava que tal ficasse bem claro para si.

Agora estranho que seja o primeiro a apontar o dedo n?o só ao nosso casino como a muitos outros. Tal sugere que semelhante situa??o lhe tenha acontecido anteriormente e no entanto n?o encontro neste caso qualquer fundamento para continua reclama??o.

Vamos ent?o tentar perceber os seus fundamentos.

Reclama que teria +/- €300 de saldo em dinheiro na sua conta gerados pelo bónus de se ter registado, a juntar a isso tinha mais 100 free spins obtidas do Race e crê que foi isso que o casino o inibe de reclamar uma vez que a sua conta foi bloqueada.

Pois como bem sabe o máximo que pode obter s?o €100 o que faria com que se tivesse efectuado o seu depósito com sucesso ficaria com o saldo de €100 mais o seu depósito, qualquer outro bónus ou saldo seria cancelado.

Uma vez que estaria a utilizar um cart?o MbNet n?o poderia efectuar o levantamento para esse mesmo cart?o tendo apenas como op??o transferência bancária, que por sua vez tem um limite mínimo superior ao saldo acumulativo que teria caso tivesse com sucesso efectuado o seu depósito.

Contudo isto n?o vejo qual o benefício do casino. O interesse do casino é ter jogadores activos mas esses mesmos interesses n?o suplantam o departamento de seguran?a que por sua vez é independente.

Daí que o suporte do casino o informou que o bloqueio da conta é irreversível.

Espero que se encontre esclarecido e desejo-lhe continua??o de boa sorte, infelizmente essa n?o poderá ser gozada connosco.

Atentamente,

Equipa Bondibet

Good afternoon,

Once again, the casino responds vaguely and incoherently. They simply closed the account, kept my earnings and do not give a single concrete explanation, referring to what illegal act I committed to close the account.

They claim "Now it is strange that you are the first to point the finger not only at our casino but at many others. This suggests that such a situation has happened to you before and yet I find no basis in this case for further complaint." I just referred to your casino and Tangiers casino, which had exactly the same way of proceeding.

They are scam casinos. If the customer wins, they close their accounts. If they were an honest casino, they reported that the gambler (I) committed this concrete act that led to the closing of the account. But they don't respond, just send this vague conversation.

And this casino still comes to say that the money they took from me couldn't raise it because the MBway deposit (which they didn't allow) could not raise the money.

The above mentioned answer from the casino speaks well of the activity of this casino.

I don't want the account reopened or the money they took from me, legitimately earned. I just want other players to be alerted and not fooled as I was.

Boa tarde,

Mais uma vez, o casino responde de forma vaga e incoerente. Simplesmente fecharam a conta, ficaram com os meus ganhos e n?o d?o uma única explica??o concreta, referindo-se a que ato ilegal cometi para fecharem a conta.

Alegam"Agora estranho que seja o primeiro a apontar o dedo n?o só ao nosso casino como a muitos outros. Tal sugere que semelhante situa??o lhe tenha acontecido anteriormente e no entanto n?o encontro neste caso qualquer fundamento para continua reclama??o." Apenas me referi ao vosso casino e ao Tangiers casino, que teve exatamente a mesma forma de proceder.

S?o scam casinos. Caso o cliente ganhe, fecham as contas. Se fossem um casino honesto, informavam que o jogado (eu ) cometeu este ato concreto que levou ao fecho da conta. Mas n?o respondem, só enviam esta conversa vaga.

E este casino ainda vem dizer que o dinheiro que me tiraram, n?o o podia levantar porque o deposito MBway ( que n?o pemitiram fazer ) n?o permitia levantar o dinheiro.

A resposta acima mencionada do casino, diz bem do tipo de atividade deste casino.

N?o quero a conta reaberta nem o dinheiro que me tiraram, ganho legitimamente. Apenas pretendo que outros jogadores sejam alertados e n?o sejam enganados como eu fui.

Good afternoon Joao,

No one referred to any unlawful act on your part, the security department blocked the account for nonconformities found.

No security department will give you any details and it makes sense. This is the procedure, even though the claim for blocking may even be legitimate and please try to understand why.

I will just give you the example of the first time I questioned that department and in not getting a concrete answer I had to escalate the situation. Resulting in provoking a cross-departmental clash that was only resolved by a serious meeting. Note that at that time I was also upset by the lack of a simple clarification. The meeting resulted in my feeling of a lack of overview of the situation because it was explained to me that when dealing with security any and all information provided about the actions taken could result in learning for those who try to defraud the casino.

Not that I thought that was his case, but it was even the question at the time that I had raised, if in that case I had transmitted it to the player I was questioning, like Joao because they had blocked his account, I would be giving him the information of how would have been detected and with that this player would know what to avoid in an upcoming fraud.

Therefore the procedure is that there is no clarification from the security department. Whether or not it is unfair to you will never know but the procedures will not change in this regard.

Now note that what you accuse us of is not at all serious, you first claim that we are a scam just as you accuse Tangiers and more that such scamming is practiced by several casinos.

John had no real loss if he had made a deposit and now the account had been closed and not refunded would make sense in his claim that we took money from him.

It's not the case.

I would also like to enlighten you as to what you claim to be MBway which in turn generates an MBNet virtual card that does not allow you to receive payments. This is a limitation of non-casino bank processing.

Hence it would only have as an option to withdraw bank transfer.

I hope these comments have enlightened you and all readers.

If after all this you still feel mistaken, I am sorry but nothing more can be done on our part.

Carefully,

Bondibet Team

Boa tarde Jo?o,

Ninguém se referiu a qualquer acto ilegal da sua parte, o departamento de seguran?a bloqueou a conta por inconformidades encontradas.

Nenhum departamento de seguran?a lhe irá dar qualquer detalhe e faz sentido. é o procedimento, mesmo que até possa ser legítima a reclama??o para o bloqueio e por favor tente perceber o porquê.

Vou-lhe apenas dar o exemplo da 1a vez que eu questionei o referido departamento e ao n?o obter resposta concreta tive de escalar a situa??o. Resultando em ter provocado uma crispa??o entre departamentos que foi apenas resolvida por uma séria reuni?o. Note que nessa altura eu também estava inconformado pela falta de um simples esclarecimento. Da reuni?o resultou o meu sentimento de falta de vis?o global das situa??es porque me foi explicado que ao se lidar com seguran?a toda e qualquer informa??o fornecida sobe as ac??es tomadas pode resultar numa aprendizagem para quem tenta defraudar o casino.

N?o que creia ser o seu caso, mas até era na quest?o que na altura levantava, se naquele caso tivesse transmitido ao jogador que questionava, tal como o Jo?o porque lhe tinham bloqueado a conta, estar-lhe-ia a dar a informa??o de como teria sido detectado e com isso esse jogador iria saber o que evitar numa próxima fraude.

Por isso o procedimento é que n?o há qualquer esclarecimento da parte do departamento de seguran?a. Se é ou n?o injusto no seu caso nunca saberemos mas os procedimentos n?o ir?o se alterar neste aspecto.

Agora note que o que nos acusa n?o é de modo algum sério, primeiro afirma que somos um "scam" assim como acusa o Tangiers e mais afirma que tal acto "scamming" é praticado por diverso casinos.

O Jo?o n?o teve perda efectiva nenhuma, se tivesse feito um depósito e agora a conta tivesse fechada e n?o fosse reembolsado faria sentido na sua afirma??o de que lhe tiramos dinheiro.

N?o é o caso.

Gostava também de os esclarecer quanto ao que afirma ser o MBway que por sua vez gera um cart?o virtual MBNet que n?o permite receber pagamentos. Esta é uma limita??o de processamento bancário n?o do casino.

Daqui que apenas teria como op??o de levantamento transferência bancária.

Espero que estes comentários tenham o esclarecido a si e a todos os leitores.

Se após tudo isto ainda se sente enganado, lamento mas nada mais que possa ser feito da nossa parte.

Atentamente,

Equipa Bondibet

Good afternoon,

Thank you for your reply, but again you do not inform me why the account was closed. Given this fact, the casino closes the account to any player when he or she wishes and does not have to give the player any justification. Curious that for 2 weeks I played, there was no problem. As soon as I tried to deposit, legally from my bank account, the account was closed. After the deposit could already proceed to withdraw 100 € ......

I didn't mention several casinos. I just mentioned Bondibet and Tangiers Casino. The 2 casinos are 100% similar to both had the same procedure when I tried to raise my winnings. At Tangiers Casino they got over € 600.

May this post help other players when deciding to join new casinos and be alerted to such procedures.

Boa tarde,

Agrade?o a sua resposta, mas mais uma vez n?o me informam porque raz?o a conta foi fechada. Perante este facto, o casino fecha a conta a qualquer jogador, quando lhe apetecer e n?o tem que dar qualquer tipo de justifica??o ao jogador. Curioso que durante 2 semanas joguei, n?o houve qualquer problema. Logo que tentei depositar, legalmente da minha conta bancária, a conta foi fechada. Após o depósito já poderia proceder ao levantamento de 100€......

N?o mencionei vários casinos. Apenas mencionei o Bondibet e o Tangiers Casino. Os 2 casinos s?o 100% semelhantes a ambos tiveram o mesmo procedimento quando tentei levantar os meus ganhos. No Tangiers Casino ficaram com mais de 600€.

Que este post ajude os outros jogadores na hora de decidirem aderir a novos casinos e que estejam alertados para este tipo de procedimentos.

Dear Jo?o,

I’m very sorry for your troubles. Unfortunately, our ability to help you is very limited in this case. 

I would like to thank the casino representative. Their help was highly appreciated during this process. Unfortunately, not even with their help, we were able to solve this problem. Casino security department refuses to provide any kind of information regarding reasons why the player’s account has been blocked. 

Since we haven’t received any explanatory response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.