Deposited a small amount with no bonus. Got the balance up to 50 and got bored. Selected it for withdrawal and it’s currently been sitting in pending withdrawal for 15 days. Emailed the casino and tried online chat to no avail. No reply to emails and now my account is locked and I cannot get back. Total scam casino, don’t waste your time

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward allow me to ask you a few more questions. Could you please advise if it were your first withdrawal attempt in this casino? Which payment method you have opted for? Is your account verified in the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Also please if you have any relevant conversation with the casino regarding your case send it to [email protected].

Best regards,

Nick

Dear Mark,

We haven't receive any answer from you yet. I'll extend the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

Best regards,

Nick

Hi, I deposited with a visa debit card and yes it was my first withdrawal. I have been checking my emails expecting them to ask for documents but I have recieved nothing from them.

Dear Mark,

Isn't it possible to upload your documents in your casino account? Once you upload your documents they should let you know if you are verified or not. Keep us updated.

Best regards,

Nick

No there is no option and my account is now locked. I can no longer access the site

What explanation did the casino give you? Is it because of the verification process or they closed your account permanently?

I have had no explanation, no email no contact. I emailed them 3 times at the email address listed on their site.

each time the email bounced back as unknown. I have tried online chat for hours and hours and never speak to anyone

Thank you Mark for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mark,

I looked at your complaint and will do my best to help you. I would like to invite Casino Venetian into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Casino Venetian to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.