Hello, I registered at this casino 2 months ago. I passed the verification and made a successful withdrawal by bank transfer, but in my second from 09.04.2021 again with a bank transfer there is a problem ... I waited about 2 weeks and then I contacted their live chat from where they told me that they sent my money ... I sent them a bank statement to investigate the case. I ask in a few days what is happening with my case and the only thing they say is to wait ... 1 week ago they asked for a new bank statement and to wait again .... And so I haven't received my payment for a month and a half ....

Dear miroradev13,

Thank you very much for submitting your complaint. I’m sorry to hear about your misplaced withdrawal. Could you please advise if you have received any tracking number for the payment from the casino? Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month and a half is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No I not receive tracking number

Could you please try requesting it? It might be helpful for your bank to trace the transaction. Thank you very much.

I send them email to ask it

Have there been any developments since our last conversation?

No

Thank you very much, miroradev13, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello I'm Nick and from now on, I'll be assisting you in this complaint. I would like to ask Casino360 to join us and help us resole the player's issue.

We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 7 days, the complaint will be closed as unresolved, which may lead to casino's rating deduction.

Hello,

Thank you for contacting us and I am sorry for the delay.

I would like to confirm that our payments team were able to investigate the issue as previously advised and one of these transactions did reach you. This is clearly indicated in the statement. Both transactions have been sent at the same time and our payments team were trying to find the missing one, however, in order to avoid any further delays, we have resolved the issue as communicated to you directly.

If you need any further information or assistance please do not hesitate to contact us via live chat or email at [email protected]

Kind Regards,

Casino360

Hello,

Today I received my money

Thank you

Dear miroradev13,

Thank you for letting us know that your issue has been resolved. Please do not hesitate to contact us if you will come accross any other trouble in the future, we will gladly try to help.

Best regards,

Nick

www.kpvfaw.com