Hello i have 270000 coins which i can change into bonus money but it doesbt work. I contacted the support (answer after 1 hour via e mail) and first he answered and wanted a screenshot. After ive send it they didnt answer now since 5 days. In my eyes thats pure provocation and they trigger theyre customers with bonuses which doesnt work or exist.

Dear Yasin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to know if you tried contacting the casino via live chat support too. Did they provide you with any information? The support agent I spoke to told me that they are available from 9 A.M. to 11 P.M. CET. 

Thank you in advance for your reply.

Best regards,

Kristina

Hello if I always clicked on the Live Chat icon came: The staff are not available, leave an e-mail.

Hallo wenn ich immer auf das Live Chat Symbol geklickt habe kam: Die Mitarbeiter stehen nicht zur Verfügung, hinterlassen sie eine E mail.

Hello Yasin,

thank you for a quick reply. I just checked the live chat again and I got the same message as you when I used german website language. Try to switch to english language, support agents are available at the moment.

Please do not hesitate to let me know if it doesn't work. And I would like to know, if you received some helpful information, so we can continue resolving this complaint accordingly.

Best regards,

Kristina

I received an answer 5 days after my first letter. I should tell them again what happens when I press shopping. I did that but since about 3 Tsgrn there has been no answer again. I'm going to try the English chat now. And thanks for your reply

5 Tage nach meinem ersten schreiben bekam ich eine Antwort. Ich sollte ihnen nochmal schildern was passiert wenn ich auf einkaufen drücke. Das habe ich gemacht aber seit ca 3 Tsgrn gab es wieder keine Antwort. Ich probiere es jetzt mal mit dem Englischen Chat. Und Danke für ihre Antwort

Hello Yasin,

did the casino's live chat reply to you?

Yes, you have. What I saw in personal coins was not my coins but just an example of how it could look. I thought after all my deposits I would get something back. I only got the welcome bonus there and after that I didn't get a single bonus despite many deposits. I asked for a bonus from time to time in the chat and they said if I continue to deposit and ask again soon I will get something. Of course everything was just a lie, they just wanted me to continue paying in .... Still, I don't play there anymore. If you compare 777.be with other casinos, you know that these operators do not exactly honor loyalty. Case can be closed. Thank you

Ja haben sie. Das was ich an pers?nlichen Coins gesehen habe waren nicht meine Coins sondern nur ein Beispiel wie es aussehrn k?nnte. Ich hatte gedacht nach all meinen Einzahlungen würde ich mal etwas zurückbekommen. Ich hatte dort nur den Willkommensbonus bekommen und danach trotz vielen emEinzahlungen keinen einzigen Boni. Ich habe ab und an im Chat nach einem Bonus gefragt und sie meinten falls ich weiter einzahle und demn?chst noch mal frage bekomme ich etwas. War natürlich alles nur Lüge, sie wollten ja nur das ich weiter einzahle... . Trotzdessen ich spielr dort nicht mehr. Vergleicht man 777.be mit anderen Casinos, dann weiss man das diese Betreiber Treue nicht gerade honorieren. Fall kann geschlossrn werden. Danke

That is great, thank you so much for the information. I am closing this complaint as 'resolved'.