I was told the withdraql time would be 7-10 working days. Then that changed to 10-21 working days. Its now been over 30 working days. With the same response each time I question it... all I get it our team is working hard to process your withdrawl. I just get told to wait longer.

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

What is the status of your withdrawal, please – is it pending or processed?

If there is any relevant communication between you and the casino, please forward it to [email protected], or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Andrew for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Andrew!

From now on, I will take care of your complaint. I would like to invite CasinoWin.bet into this discussion in order to help us resolve the issue.

Hi there.. and please do..

2 more chats with casino win today. I asked regarding the technical issues stated by somone else the other day. I was told they were unable to disclose information to a 3rd party.

Still no funds received. Withdrawl still in "processing" casino win wont give me a completion date.

Can you tell me what happens if they don't respond?

Hello Martin... whats happening please? It's been a while since I herd anything from you.

We would like to ask CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating and secure it's position within the lower ranks.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the player's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

Additional comments by the player:

"This casino paid my winnings today. I was sent a WhatsApp message by Sophia. I didn't believe it at first. But it arrived in full this afternoon. It took 14 weeks in total."

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.