Dragi Lukas,
Hvala vam ?to ste podnijeli ?albu. ?ao mi je zbog va?eg odlo?enog povla?enja. Mo?ete li, molim vas, savjetovati za koji na?in pla?anja ste se odlu?ili? Povla?enje jo? uvijek ?eka na va?em ra?unu ili je ve? obra?eno?
Uobi?ajeno je da povla?enju novca treba nekoliko dana ili ?ak tjedana da se u potpunosti obrade, ali vi?e od mjesec dana zaista je dugo.
Me?utim, nadam se da ?emo vam mo?i pomo?i da ?to prije rije?ite ovaj problem. Unaprijed se zahvaljujem na odgovoru.
Srda?an pozdrav,
Petronela
Dear Lukas,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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