Po?tovani ogbonnachiemela96,
Na?alost, ?elim da vas obavestim da po?to ovaj kazino ima vi?e od 10 slu?ajeva zatvorenih kao ?Politika bez reakcije", primorani smo da zatvorimo va?u ?albu kao ?nere?enu". Ovo ?e uticati na ukupnu ocenu kazina. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem, me?utim, smanjenje ocene izazvano nere?enim ?albama mo?e da promeni pristup kazina.
Na?alost, ?ini se da je uobi?ajena praksa CBet kazina da nas potpuno ignori?e u na?im poku?ajima da posredujemo u bilo kakvom pitanju. Proverite sve na?e prethodne neuspele poku?aje pregovora.
Poslali smo brojne mejlove i poku?ali da komuniciramo sa predstavnicima ?askanja u?ivo, kao i sa ?lanovima pridru?enog tima. Na?alost, svi napori da se re?i bilo kakav problem su zamrli jer su pritu?be rasle u broju. Strogo preporu?ujemo da se dr?ite dalje od CBet kazina. Voleo bih da mogu biti od ve?e pomo?i.
Preporu?io bih vam da podnesete ?albu regulatoru kazina, a to je Gaming Curacao.
Slobodno pratite na? vodi? o tome kako da to uradite http://www.kpvfaw.com/submitting-complaints-to-regulators Mo?ete prona?i kontakt informacije regulatora kazina ovde: https ://www.kpvfaw.com/licensing-authorities/curacao -licenca-4
Kazino mo?e ponovo da otvori ovu ?albu u bilo kom trenutku.
Dear ogbonnachiemela96,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.
I would recommend you file a complaint to the casino's regulator, which is Gaming Cura?ao.
Feel free to follow our guide on how to do so http://www.kpvfaw.com/submitting-complaints-to-regulators You can find contact information for the casino's regulator here: http://www.kpvfaw.com/licensing-authorities/curacao-license-4
The casino can reopen this complaint anytime.
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