Good morning. I've been experiencing some issues after making a withdrawal of 311fr on 25/04/2024. I reach out to them every day using their online chat, but all they keep telling me is that I have to wait and be patient. Several days have passed and still there is no news on my withdrawal process. I'm beyond desperate at this point... I should also mention that I have already made 3 withdrawals from this casino, but now I don't understand why they are doing this... Can you kindly assist me? I am desperate and I do not know what else to do.

Buongiorno ..io invece ho fatto un prelievo di 311fr dal giorno 25/04/2024...contatto ogni giorno nella chat online con loro e loro mi dicono sempre che dovete aspettare e avere pazienza...sono passati molti giorni e ancora nessuna notizia di ELABORAZIONE DI PRELIEVO....più che disperato ormai sono!...ci tengo anche a precisare che ho fatto già 3 prelievi con questo casino ma non capisco ora perché fanno così...mi potete aiutare gentilmente..sono disperato e non so' più cosa fare

Dear Dome9999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Good morning administrator... I wanted to point out that with the CROWNPLAY casino I have already made 3 withdrawals and that they have already paid me those 3 old withdrawals... always after 5/6 days they arrived in my bank account.... now on day 25 /04/2024 I made this withdrawal which unfortunately they still haven't finished processing and sending it to my bank account....my account they told me that I don't need any necessary checks and that everything was in order

On Saturday I contacted the customer chat and they always told me the same things...just be patient...nothing special

I understand everything about the times they want but I don't know if I have explained myself... the withdrawal was made from 04/25/2024... that's why it worries me

Buongiorno amministratore...ci tenevo precisare che con il casino CROWNPLAY ho già effettuato 3 prelievi e che mi hanno già pagato quei 3 vecchi prelievi...sempre dopo 5/6 giorni arrivati sul mio conto bancario....adesso il giorno 25/04/2024 ho effettuato questo prelievo che purtroppo ancora non hanno finito elaborazione e mandarli sul mio conto bancario....il mio account mi hanno detto che non ho bisogno di verifiche necessarie e che era tutto in ordine

Sabato ho contattato la chat clienti e mi hanno detto sempre le solite cose ..di avere pazienza e basta ..niente di speciale

Capisco tutto sui tempi che vogliono ma non so' se mi sono spiegato..il prelievo è stato effettuato dal 25/04/2024...per questo mi preoccupa

Good morning...I can confirm that the 311fr winnings arrived in my bank account today...I would say 11/12 days since I made the withdrawal

Buongiorno...posso confermare che la vincita di 311fr proprio oggi è arrivato sul mio conto bancario...direi 11/12 giorni da quando ho effettuato il prelievo

Dear Dome9999,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com