NaslovnaPritu?beElectric Wins Casino - Povla?enje igra?a je odlo?eno.
Electric Wins Casino - Povla?enje igra?a je odlo?eno.
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500 €
Electric Wins Casino
Index sigurnosti:Vrlo nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from the United Kingdom had been waiting for a withdrawal since May 2nd, but after 21 working days, there was still no update and the funds had not been released. Despite successfully completing the KYC verification process and contacting customer support, the player received no effective assistance, and access to chat support was restricted. The Complaints Team had attempted to mediate the issue but faced repeated failures in getting a response from the casino, which operated without a valid license. The complaint was marked as "unresolved" due to the casino's lack of cooperation, with a recommendation to consider reviews and ratings for future casino choices.
Igra? iz Ujedinjenog Kraljevstva ?ekao je na isplatu od 2. maja, ali nakon 21 radnog dana jo? uvek nije bilo a?uriranja i sredstva nisu ispla?ena. Uprkos uspe?nom zavr?etku procesa KYC verifikacije i kontaktiranju korisni?ke podr?ke, igra? nije dobio nikakvu efikasnu pomo?, a pristup podr?ci putem ?askanja je bio ograni?en. Tim za ?albe je poku?ao da posreduje u re?avanju problema, ali se suo?io sa vi?estrukim neuspesima u dobijanju odgovora od kazina, koji je radio bez va?e?e licence. ?alba je ozna?ena kao ?nere?ena“ zbog nedostatka saradnje kazina, uz preporuku da se razmotre recenzije i ocene za budu?e izbore kazina.
Da li ste dobili bilo kakvu komunikaciju od kazina u vezi sa statusom va?eg povla?enja? Na?alost, nisam dobio nikakvu komunikaciju od kazina.
Da li ste zavr?ili sve potrebne korake verifikacije pre nego ?to ste poslali zahtev za povla?enje sredstava? Kao ?to je prikazano na prilo?enoj slici, uspe?no sam pro?ao proces KYC verifikacije.
Da li ste poku?ali da kontaktirate korisni?ku slu?bu kazina za pomo? i, ako jeste, kakav je bio njihov odgovor? Odgovor je uvek isti. Na?e finansijsko odeljenje trenutno ima veliki broj zahteva.
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa? Imao sam bonus kada sam prvi put uplatio depozit, ali je on ispla?en prema uputstvima i rezultati bonusa su zavr?eni na mom nalogu.
Da li ste ranije uspe?no ispla?ivali novac iz ovog kazina? Ovo je moje prvo ispla?ivanje.
Have you received any communication from the casino regarding the status of your withdrawal? Unfortunately, I haven’t received any communication from the casino.
Did you complete all the necessary verification steps before submitting your withdrawal request? As per attached picture I successfully passed the KYC verification process.
Have you attempted to contact the casino’s customer service for assistance, and if so, what was their response? The response is always the same. Our financial department is running high volume of requests at the moment.
Did you accumulate your winnings with or without an active bonus? I had a bonus when I fist deposit but it was waged all following the instructions and the bonus results completed on my account
Have you made any successful withdrawals from this casino before? This is my first withdrawal
Zanimljivo a?uriranje, vi?e mi nije dozvoljen pristup podr?ci putem ?askanja. Mogu se prijaviti i jo? uvek vidim da je moja isplata u toku. Me?utim, ne mogu da razgovaram sa podr?kom putem ?askanja. Nadam se da niko ne koristi ovu veb stranicu.
Curious update, I’m not longer allowed to access the chat support. I’m very much able to login and I can still can see my withdrawal pending. However I’m unable to speak with the chat support. Hopefully no one is using this website.
Hvala vam puno, andreasgobbo, na saradnji. Sada ?u va?u ?albu proslediti koleginici Martini ( [email protected] ) koji ?e vam biti na usluzi. Me?utim, ?eleo bih da vas upozorim da izgleda da je uobi?ajena praksa Electric Wins Casino-a da nas potpuno ignori?e u na?im poku?ajima da posredujemo u re?avanju bilo kakvog problema. Uprkos mnogim nere?enim ?albama ozna?enim sa ?Politika bez reakcije", mi nastavljamo da poku?avamo.
Thank you very much, andreasgobbo, for your cooperation. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Electric Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi?e puta sam poku?avao da kontaktiram kazino, ali bezuspe?no. Bojim se da se ne mo?e mnogo posti?i bez njihove saradnje. Po?to kazino posluje bez va?e?e licence i ne poziva se ni na jednu ADR uslugu, ne postoji organ za igre na sre?u kome bih se mogao obratiti.
Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje ocene uzrokovano nere?enim ?albama moglo bi pomo?i u promeni pristupa kazina. Ako kazino odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te.
Mogu vam samo preporu?iti da u budu?nosti birate kazina na osnovu njihovih recenzija i ocena kako biste izbegli ovakve situacije. ?ao mi je ?to vam nismo mogli vi?e pomo?i u ovoj prilici.
Srda?an pozdrav,
Martina Benet
Dear andreasgobbo,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
