Ovo je duga pri?a i gledaju?i koliko me je sramota
Shvatio sam da imam ogroman problem sa kockanjem u decembru pro?le godine. Kontaktirao sam Fat Pirate putem ?askanja u?ivo 27. decembra i rekao im da imam problem sa kockanjem. Re?eno mi je da im po?aljem imejl da mi zatvore nalog, ?to sam i uradio, ni?ta se nije desilo. Zatim sam ih ponovo kontaktirao u februaru imejlom, ni?ta se nije desilo. U martu sam dobio imejl u kojem je pisalo da su mi zatvorili nalog, ?to nikada nisu uradili.
Onda sam se mnogo kockao, kao ?to mo?ete videti, jer mo?ete koristiti svoje kreditne kartice putem Apple Pay-a, to ne mo?ete da uradite na ve?ini sajtova. Onda sam stigao do 23. maja i shvatio da ne mogu da idem. Kontaktirao sam ?askanje u?ivo i objasnio prvoj osobi koju sam kontaktirao i rekao im da imam ogroman problem sa kockanjem i molio sam ih da mi zatvore nalog, on je stalno govorio da ih kontaktiram putem imejla. Rekao sam mu da sam u lo?em stanju i, iskreno, na mra?nom mestu, a on se onda isklju?io. Ponovo sam se prijavio jer sam ve? imao problema poku?avaju?i da zatvorim nalog putem imejla. Druga osoba sa kojom sam razgovarao bila je malo od pomo?i.
Slede?eg dana sam ih kontaktirao imejlom i otkrio da moj imejl sa kog sam ih kontaktirao nije onaj sa kog sam se registrovao, pa sam bio u neverici zbog svega ovoga, pa je svaki imejl koji sam im poslao, a vidim da je bilo mnogo, vra?ao isti odgovor. Nisu mogli da razmotre moju ?albu dok im nisam poslao ispravan imejl. Po?eo sam da shvatam da sam mo?da ja to uradio, jer se to ve? de?avalo, bila je gre?ka od jednog slova, pa sam im poslao ono ?to sam mislio da nije u redu i opet sam dobio isti odgovor.
Kontaktirao sam ih putem ?askanja u?ivo i rekao im ?ta se desilo, a onda su se slo?ili da je to to i zatvorili su mi nalog.
ve? mi je re?eno da se ovo dogodilo
Na kraju sam pameti, uop?te ne odgovaraju na moju ?albu. Ako je moja imejl adresa bila pogre?na i nisu je prepoznali u decembru, za?to mi tada nisu poslali imejl, jer sada sigurno mogu, i za?to mi je re?eno da mi je nalog zatvoren u martu?
Nisam potpuno bezgre?an u ovome, ali sam se toliko puta trudio da zatvorim svoj ra?un kod njih.
This is a long story and looking at the amount I am so ashamed
i I realised I had a huge gambling problem in December of last year I contacted Fat Pirate by live chat in December 27th and told them I had a gambling problem I was told to email them to close my account which I did nothing happened I then contacted them again in February by email nothing happened I received an email in March saying that they had closed my account which they never did
i then gambled alot as you can see more because you can use your credit cards via apple pay you can’t do this on most sites i then got to May 23rd and realised I couldn’t go I contacted live chat and explained to the first person I contacted and told them I had a huge gambling problem and begged them to close my account he kept on telling me to contact them by email I told him I was in a bad way and quite frankly in a dark place he then went off line I proceeded to log back in as I had already had issues by trying to close my account by email the second person I spoke to was a little more helpful
i then contacted them by email the next day and then found out apparently my email I was contacting them with wasn’t the one I registered with so I was in disbelief of all of this so every email I sent to them which I can see was a lot kept coming back with the same response they could t look into my complaint until I sent them the correct email I started to realise maybe I did as it has happened before it was a mistake by 1 letter so I sent them what I thought was wrong and yet again still had the same response
i them contacted live chat and told them what happened and then they agreed this was it and closed my accoun
i was already told this had happened
i I am at my wits end they are not responding to my complaint at all if my email address was wrong and they didn’t recognise it back in December why didn’t they email me then coz for sure now they can and why was I told my account was closed in March
I am not fully blameless in this but I had tried my utmost to close my account with them so many times
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