Hello, I made a minimum deposit of 40 € and when I won, I can't withdrawal because my support writes that I have to make a minimum of 3 deposits, it's not

stupidity?

Dobry den, vlozil som minimalny vklad 40€ a ked som vyhral, tak mi nejde urobit withdrawal pretoze mi podpora pise, ze musim urobit minimalne 3 vklady, nieje to

hlupost?

Dear Denis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first withdrawal attempt? Would you be so kind as to advise whether you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected], or alternatively, post it here.

Meanwhile, I would strongly recommend against paying more deposits until we receive an explanation from the casino.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Denis for your reply. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Denis!

From now on, I will take care of your complaint. Firstly, I would like to ask you, could you please explain, how did you find out this casino? Please note, providing us with this information is very important for us.

Hello Denis!

We have not heard from you for a while. Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.