Solution for what, please?

To recover the locked account..

Para recuperar la cuenta bloqueada ..

Oh, I see!

I'd like to start with a question: Do you know why your account was blocked?

Does some explanation exist? Usually, the best approach is to contact the casino. ?? Could you try that? I hope you can. I'll be here for an update.

thanks for your time ! I contacted the casino and they did not give me answers, nor did they respond to emails, they blocked the customer service chat. I have normally played slots without any type of bonus, the account had a balance of 9000 USD inside, I really feel scammed and I don't know what to do.

muchas gracias por tu tiempo ! me puse en contacto con el casino y no me dan respuestas, ni responden emails, bloquearon el chat de atencion al cliente. Eh jugado normalmente slots sin ningun tipo de bonificacion, la cuenta tenia un saldo de 9000 usdt dentro, realmente me siento estafado y no se que hacer.

For now there is not much to do except wait for the casino to react to your complaint. For now, respond to the specialist, collaborate by answering what guru needs to know so they can try to communicate with the casino (you just have to respond in the complaints section).

Your case is not isolated, there are many with the same problem and that is a bad sign, that usually means that the casino simply plans to keep user funds, it has happened before, this casino if I am not wrong is promoted a lot in Argentina through streamers or influencers who decide to sell and scam their own audience, they also deserve to be pointed out in case the complaints are not resolved

Por ahora no hay mucho que hacer excepto esperar a que el casino reaccione a tu queja. Por ahora respondele a la especialista, colabora respondiendo lo que guru necesite saber para que intenten comunicarse con el casino (solo tienes que responder en el apartado de quejas).

Tu caso no es aislado, hay muchos con el mismo problema y esa es una pésima se?al, eso suele significar que el casino simplemente planea quedarse con los fondos de usuarios, ya ha pasado antes, este casino si no estoy mal lo promocionan mucho en Argentina a través de streamers o influencers que deciden vender y estafar a su propia audiencia, ellos también merecen ser se?alados en caso que las quejas no sean resueltas

thanks for the reply ! I am going to follow the steps you recommend. all the best

gracias por la respuesta ! voy a seguir los pasos que me recomendas. un saludo

I'm so sorry that the casino doesn't respond to any emails and even the live chat is not helpful. I noticed that you filed a complaint, but this casino hasn't made any effort to cooperate with us lately, so I'm not surprised that it was closed as unresolved. It looks like it's going to be an uphill battle to get your money, and I don't know if it's going to be successful. In this case, I would like to recommend that you avoid this casino because you will only run into more problems. 

However, if you have any new information, could you let us know ? I'll try to be positive and keep my fingers crossed for you. ??

I come to update everything that happened, the casino never responded in any way directly, only with bots that directly wrote the same thing both by email and with a bug that let you talk to live support, since when you ban you not even that They let you do it. I put my complaint in GC (gaming cura?ao) and I am waiting for them to respond to me, I recommend that you do that by writing to this email [email protected] where they are supposed to give me help, they made me fill out a PDF about 3 days ago What we just have to do is wait and see what happens.

Vengo a hacer el update de todo lo ocurrido, el casino nunca respondio de ninguna manera directamente, solo con bots que escribian directamente lo mismo tanto por mail como con un bug que te dejaba hablar con el soporte en vivo, ya que al banearte ni eso te dejan hacer. Puse mi queja en GC (gaming curazao) y estoy esperando que me respondan, les recomiendo que hagan eso escribiendo a este mail [email protected] en donde se supone que me brindaran ayuda, me hicieron llenar un PDF hace ya como 3 dias por lo que solo queda esperar a ver que pasa.

Hi, I think this is a good move since the casino was not able to respond to your complaint. I really hope that you will be able to get a fair settlement and everything will turn out well. Could you update us when you get a reply from the authority ? I think more players will be interested in what you have managed to resolve. ??

Hello, how are you? Since November 16, I made the withdrawal and I still have no answers, I have 440 USD to withdraw, I have everything verified, it has never taken me so long to withdraw money

Hola, como estan?, desde el día 16 de noviembre que realice el retiro y todavia no tengo respuestas, tengo para retir 440 usdt, tengo todo verificado, nunca tardo tanto en hace el retiro de dinero

Hello, so the casino hasn't provided any information about why your withdrawal has been delayed for a week ? Have you had any successful withdrawals in this casino before and now for the first time there is a problem ? 

Let me know 

They only answered me this...

Your ticket has already been created and will be processed very soon.

Our teams are doing their best and will get back to you via email as soon as possible.

Also, I can see that your order has a high priority tag.

This should speed up the process. I ask you to wait, please.

However, is there anything else I can do for you? ??

and then this...

The Finance and Security Team is doing everything possible, and you will be contacted by email within 72 business hours, (except for specific cases that may take longer to analyze).

But it's been more than 72 hours, I've already made successful withdrawals several times and now is the first time it's taken this long, and I've seen that I'm not the only one.

Solamente me respondieron esto...

Su ticket ya ha sido creado y será procesado muy pronto.

Nuestros equipos están haciendo todo lo posible y se comunicarán con usted por correo electrónico lo antes posible.

Además, puedo ver que su pedido tiene una etiqueta de alta prioridad.

Esto debería acelerar el proceso. Te pido que esperes, por favor.

Sin embargo, ?hay algo más que pueda hacer por ti? ??

y despues esto...

El Equipo de Finanzas y Seguridad está haciendo todo lo posible, y serás contactado por correo electrónico en 72 horas hábiles, (excepto casos específicos que pueden tomar más tiempo para analizar).

Pero ya pasaron mas de 72 hs, ya he realizado retiros exitosos varias veces y ahora es la primera vez que demora tanto asi, e visto que no soy el unico

That too

Unfortunately, we have had a technical problem with withdrawals in the last few days.

Due to this technical problem, some withdrawals were not automatically validated by the system, so we had to send them for manual validation by the responsible department. As a result, we are experiencing a high demand for technical calls at the moment, so completion is taking a little longer than usual. However, our team is working hard to ensure that all pending withdrawals are paid as soon as possible.

Your technical call is already marked as high priority, and as soon as it is completed we will inform you by email.

We sincerely apologize for the delay and reiterate that this is a temporary issue and our team is working hard to prevent a recurrence.

Thank you for your understanding and patience.

Tambien esto

Lamentablemente, hemos tenido un problema técnico con las retiradas de fondos en los últimos días.

Debido a este problema técnico, algunas retiradas no fueron validadas automáticamente por el sistema, por lo que tuvimos que enviarlas para su validación manual por el departamento responsable. Como consecuencia, estamos experimentando una gran demanda de llamadas técnicas en estos momentos, por lo que la finalización está llevando algo más de tiempo de lo habitual. No obstante, nuestro equipo se está esforzando para que todas las retiradas pendientes se paguen lo antes posible.

Su llamada técnica ya está marcada como de alta prioridad, y en cuanto esté finalizada le informaremos por correo electrónico.

Le pedimos sinceramente disculpas por el retraso y le reiteramos que se trata de un problema temporal en el que nuestro equipo está trabajando duro para evitar que se repita.

Gracias por su comprensión y paciencia.

Well, the casino has technical problems according to what you described. We give casinos 14 days to resolve the withdrawal process, so if it takes longer than that, then you can file a complaint with us.

However, in this case I would be more patient because you mentioned that you have already had successful withdrawals at the casino which is positive and the casino is also trying to answer you and let you know what the problem is, which also seems like the right thing to do. So would it be possible to remain patient ? If nothing changes in the next few days and therefore the next week, we would try to help you. Would that be possible ? 

Perfect, I'll wait the remaining days, otherwise I'll write again

Perfecto, voy a esperar los dás que faltan, de lo contrario vuelvo a escribir

Hello, I wanted to tell you that I have just been paid. Thank you so much

Hola, queria comentarles que ya me acaban de pagar. Muchas gracias

Really? What cheerful news!

We are thrilled it has been resolved after all. Could you remind me how long it took in total?

Trying to figure out how well the casino addressed the issue in general. ??

I wanted to contribute my grain of sand because I'm in the same position! Since October 19 I have been in the same situation, I deposited 3000 USD and won 11,186 USD... and the same story of a high priority ticket, someone is going to communicate blah blah, on November 6th they blocked my account, due to alleged fraud ( I didn't find out from the casino because they only contacted me last week) supposedly in September the casino suffered bonus fraud and my account was linked to 4 others... at this moment I am sending everything they request by email for later investigation 2 months ago they contacted them, I found out because in Argentina the streamers have a part of complaints for cbet for the reason that it does not pay (I don't know why they keep advertising it knowing that they scam the audience) and well I calculate that the one who gives it the contracts told them that I scammed cbet with 50k usd!!! Crazy, obviously I didn't commit any type of fraud or play with a bonus or anything, it's more the first time between October 2 and I lost 250 USD, then I entered again on the 19th and won. But well, unfortunately not even a stremer contacted me to see the situation and it is easier to accuse me of being a scammer... so now I am talking to cbet who responds to me almost once a week... and see what they tell me to send photos of my document selfies with the document, proof of my income... I have some hope because my account was unlocked I was able to log back in, but I still have no news...

Quería aportar mi granito de arena que estoy en la misma! Desde el 19 de octubre estoy en la misma, deposite 3000 usdt y gane 11.186usdt… y todo el mismo cuento de ticket de alta prioridad alguien se va a comunicar bla bla, el 6 de noviembre me bloquean la cuenta, por un supuesto fraude (no me enteré por el casino porque recién se contactaron conmigo la semana pasada) supuestamente en septiembre el casino sufrió fraude en bonos y mi cuenta estaba vinculada a otras 4.. en este momento estoy enviándole todo lo que me solicitan por mail para una investigación después de 2 meses se contactaron, yo me enteré porque en argentina los stremers tienen una parte de reclamos para cbet por el motivo de que no paga (no se porque la siguen publicitando sabiendo que estafan a la audiencia)y bueno calculo que el que le da los contratos les dijo que yo estafe a cbet con 50k usd!!! Una locura, obviamente no cometí ni un tipo de fraude ni jugué con bono ni nada, es más la primera vez entre el 2 de octubre y perdí 250 usdt, luego volví a entrar el 19 y gane. Pero bueno lamentablemente ni un stremer se comunicó conmigo para ver la situación y es más fácil acusarme de estafador.. así que ahora estoy hablando con cbet que me responde 1 vez x semana casi… y ver que me dicen envíe fotos de mi documento selfies con el documento, comprobantes de mis ingresos… tengo algo de esperanza porque mi cuenta fue desbloqueada pude volver a entrar, pero aún no tengo novedades…

Hello Lucas, thank you for the information, I am in the same situation but they only replied to the email about the anomalies and that it was permanently blocked. I made myself available to send everything but they didn't respond anymore, what email do you use to communicate?

hola lucas gracias por la data, yo estoy en la misma pero al mail solo me contestaron lo de las anomalias y que estaba bloqueado permanente. Yo me puse a disposición para enviar todo pero no me respondieron mas, vos con que mail te comunicas ?

Hey, I saw that you also had a complaint filed with us which ended up as a no reaction policy because the casino did not respond to enough complaints before.

However, I am quite happy if the casino communicates with you and now you are going through the account verification process as you describe. It gives at least a small hope that something could move in a better direction. If you complete it could you let us know if it was successful or how it went ? Or anything new you hear from the casino ? I think it could be useful for other players as well. 

I strongly believe that your situation could be resolved, but I won't get ahead of myself just yet. Let me know how it develops. I will keep my fingers crossed for you. ??