Yes, I deposited € 50 and then took the € 50 bonus with me and then played and now have a real € 900 on it without a bonus.

Ja ich habe 50€ eingezahlt und die 50€ Bonus dann mitgenommen und dann gespielt und habe jetzt echte 900€drauf ohne Bonus.

OK, then the standard procedure would be that you request a withdrawal on the same method that you used for the deposit (for example a card). Then they'll probably ask you to send few documents including your ID in order to verify your account.

....which then again will take forever....??

but congrats with your winnings @Marlon

As already tried several times, but the answers do not go out

Everything goes smoothly with my deposit. The withdrawal remains

I don't know what the cardholder's name is

That there are no payouts. Where is my balance of 530 euros now? How can I still help

Wie bereits ?fter versucht aber die antworten gehen nicht raus

Bei meiner einzahlung geht alles glatt.die auszahlung bleibt bei

Eingabe des karteninhabernamens h?ngen.Mir ist nicht bekannt

Das es keine Auszahlungen gibt.wo bleibt jetzt mein guthaben von 530Euro?wie kann ich noch helfen.eitel

Cardholder is the person who owns the card that you used to make deposit. There should be your name ??

Good day,

I won an amount of € 500 yesterday, but unfortunately when I want to withdraw my money I have problems and he does not accept the withdrawal. I have completely updated my account with my details. Unfortunately, I cannot confirm my e-mail address and therefore cannot make the payment. I have already written several e-mails to support but have not yet received an answer.

What should I do??

With best regards

mustafa

Guten Tag,

ich habe gestern einen Betrag von 500€ gewonnen, doch leider wenn ich mein Geld auszahlen m?chte habe ich Probleme und er akzeptiert die Auszahlung nicht. Ich habe mein Konto vollst?ndig aktualisiert mit meinen Daten. Meine e-Mail andresse kann ich leider nicht best?tigen und deshalb auch die Auszahlung nicht durchführen.. Habe jetzt schon mehrere Mails an den Support geschrieben aber noch keine Antwort bekommen.

was ist zutun??

Mit freundlichen Grü?en

mustafa

I think that since it happened yesterday, the best option is to wait. It sometimes takes 48 hours to reply so just give them few days. Does the casino have a live chat support?

Did anyone have a solution? Did the casino pay you?

Alguno tuvo solución? Les pagó el casino?

Hello, I have 500 euros in my account at Vulkan Vegas. The payout was declined because I wasn't verified. Sent them all the documents but they keep sending me it was rejected. The money is never deducted from my account. What can I do?

Hallo, ich habe bei Vulkan Vegas 500 Euro auf dem Konto. Die Auszahlung wurde abgelehnt, da ich nicht verifiziert war. Hab ihnen alle Dokumente geschickt, aber sie schicken mir immer wieder das es abgelehnt wurde. Das Geld wird auch nie von meinem Account abgezogen. Was kann ich tun?

First set loss limit 50 euros per week. Then sent the documents again and check the pending time of withdrawals procedure. If they keep rejecting lodge the complaint here.

Hi

i have a question about booongo games when ever I played with demo mode I always win bigger amount, just now I played free play in casinoguru website Aztec sun games just one hour I won 20000$. But when I play with real money, is there any software difference between real money and free money mode?

Unfortunately so; not just with Booongo games but most of them.

This is why some casinos took the ability to "fun play/ demo play" as it would ultimately lead people to believe the games are either profitable, or keep your balance sustainable.

Using Stake as an example, I actually complained to the live support and my discord VIP manager (platinum level 4+ account) about Pragmatics bonus buy option on demo mode being heavily manipulated in favour of big wins. Tested on multiple occasions with 10+ buys in a row on demo mode, 7/10 everytime will be highly profitable. The 3/10 that aren’t "highly" profitable will always return 80% of the bonus buy amount.

Thankfully Stake took this fun play "bonus buy" feature off from most of the games offering a bonus buy since it isn’t a reality of gambling. It’s kind of like watching a Rosh stream, buying on demo mode you’ll see Max wins every 20 attempts; 1000x wins every 5-7 attempts (leading you to believe you’ll profit if keep buying)

Hello,

do you still have any pending documents? Your best option is to cooperate and finish the verification process.

If you are not sure what document is missing, ask the casino chat and follow all the instructions. If you don't pass KYC (Know Your Customer) verification you will not get paid your winnings.

If you struggle or get lost, submit the complaint here. But I would suggest trying to cooperate with the casino first.

Hi radka

can you answer my above question? I am looking for casinoguru answer.

Hello Anto1318,

I suggest you're talking about this question:

"i have a question about booongo games when ever I played with demo mode I always win bigger amount, just now I played free play in casinoguru website Aztec sun games just one hour I won 20000$. But when I play with real money, is there any software difference between real money and free money mode?"

It may be, just check whether the game you played in the casino has the same RTP as the free mode you played here. You should also implement how RTP and volatility work. I can see that Aztec Sun has an "unknown" RTP so it may be different from the casino's version.

Feel free to follow Casino Guru's Instagram profile, you'll find a hint there ??: https://www.instagram.com/reel/Cc0OUckIEmS/

Thanks

https://www.anwalt.de/rechtstipps/verluste-bei-online-casinos-auch-lieferer-aus-curacao-zur-rueckzahlen-veruhrt-201743.html.

They may be safe, but illegal in Germany because there is no German license. But I think you know that by now. Therefore, it can also happen that they don't pay out because you don't have to. A player is not entitled to a payout from the casino, it just goes both ways if they don't like your face.

Greetings from Bremen

Kai

https://www.anwalt.de/rechtstipps/verluste-bei-online-casinos-auch-anbieter-aus-curacao-zur-rueckzahlung-verurteilt-201743.html.

Sind vielleicht sicher, aber Illegal, in Deutschland, da keine Deutsche Lizenz. Aber Ich denke das weisst du mittlerweile. Daher kann es auch passieren, da? die nicht auszahlen, weil Sie es nicht müssen. Ein Spieler hat keinen Anspruch auf Auszahlung, durch das Casino, es geht halt in beide Richtungen, wenn denen dein Gesicht nicht gef?llt.

Viele Grü?e aus Bremen

Kai

https://www.anwalt.de/rechtstipps/kein-recht-auf-gewinnausnahmen-wenn-online-casino-ohne-deutsche-licenses-besitzt-199417.html

Of course, this also applies to casinos on Cura?ao.

You don't have to pay anything. That should ring all alarm bells.

Greetings from Bremen.

https://www.anwalt.de/rechtstipps/kein-anspruch-auf-gewinnauszahlung-wenn-online-casino-keine-deutsche-lizenz-besitzt-199417.html

Das gilt natürlich auch für Casinos, auf Cura?ao.

Sie müssen garnichts auszahlen. Da sollten alle Alarmglocken l?uten.

Viele Grü?e aus Bremen.

Vulkan Vegas problems with winnings over 300 euros

It's funny that at Vulkan Vegas, small wins are processed immediately and paid out quickly. But when it comes to several hundred or even thousand euros, this casino disappoints me immensely. Withdrawal request, which usually takes 2 hours, is not even accepted after 24 hours. The money stays on the balance sheet in the hope that players will gamble it away again. I like the casino very much but that's not possible. So far I've had all winnings paid out, but the way they violate their own terms and conditions is customer unfriendly.

ID 21216304

Transaction ID: 2b63d9ce-3e4e-4f34-a897-944e4d08248a

Vulkan Vegas bei Gewinnen über 300 Euro Probleme

Es ist schon komisch das bei Vulkan Vegas kleine Gewinne sofort bearbeitet und schnell ausgezahlt werden. Geht es aber um mehrere hundert oder sogar tausend Euro entt?uscht mich dieses Casino ungemein. Auszahlungsanfrage, was sonst 2 Std dauert ist nach 24 Std nicht einmal angenommen. Das Geld bleibt in der Bilanz, in der Hoffnung der Spieler verspielt es wieder. Ich mag das Casino sehr aber das geht gar nicht. Bisher habe ich alle Gewinne ausgezahlt bekommen, aber die Art und Weise und das sie gegen ihre eigenen AGB s versto?en ist kundenunfreundlich.

ID 21216304

ID der Transaktion: 2b63d9ce-3e4e-4f34-a897-944e4d08248a

So how long did it take to get the winning from this casino in your case? ??

If you read this whole thread you'll see that the casino is quite slow at the moment, let's hope that it will improve soon.