i wonder why pocketplay still has a rating of 7.8 on this site?

i only signed up with the casino as they were rated so highly and had no warning on casinoguru.

i have been attempting to withdraw my winnings for 3 months now. my complaint closed on casinoguru as unresolved and the casino did not engage, like they don't on all complaints.

casinoguru advised me to go to the ceg. the ceg has advised me they cannot help as pocketplay is not licensed by them and is falsely advertising as such.

how can an individual get their money in these circumstances? i have found and instructed some no win no fee solicitors.

Hi, thank you for the update about your case. I forwarded the info to our Data team so they can look at the license and update it accordingly. When you look at the casino's review, they have only 2 unresolved and 7 resolved complaints so far. We haven't found any unfair terms and conditions, they're not related to any bad casinos so that's why they received the rating.

many of your complaints with pocketplay are unresolved as they do not engage.

pocket play has a dreadful reputation all over the internet i have since discovered.

pocketplay is falsely advertising they have a license.

I currently have solicitors who have filed claims against deep dive tech (pocketplay company name) at the joint courts of justice, I have reported their site to the NCA also have civil claims against them.

What would caisnoguru also suggest a player do to recover their money against this casino you rate at 7.8?

FYI I have been attempting to get this money for over 3 months now and only signed up to the site due to their rating on your site, which i'm sure you will take zero responsibility for.

Hi trudders,

thank you very much for sharing all the information. I can see that review is quite outdated, so we will do a complete update. Regarding the licensing authority, could you reach me at my email address? Based on their website they should have a valid license, if it is a fake validator they will definitely be penalized.

[email protected]

I sent all this to you.

Casinoguru were aware of pocketplays issues. Their main company email doesn't work, their affiliate company emails bounce back. You now have them marked as not accepting new players.

I am going to have to take legal action against casinoguru for their part in this, you were negligent and continued to promote a caisno you were fully aware was in financial trouble and not paying players.

You have done exactly the same with scatterhall.

Please can you email me your registered company details so I can pass this onto my solicitors.

Thanks

With all respect, how do you know we were informed about some financial situation? As Jozef replied, the review was not the freshes one, so it doesn't actually sound like we should be aware.

I'll forward your request, however.

Just a detail, you're wrong about the complaints, I'd say:

"many of your complaints with pocketplay are unresolved as they do not engage."

Just a single one, yours - to be precise.

The rest has been solved.

Also, the casino has closed, which probably explains the missing license. Or do you have other knowledge, please?

http://www.kpvfaw.com/pocket-play-casino-review

You verify it on Curacao egaming what is not responsible for Gaming Curacao. You search in that case on wrong licensor register

Short question what means dont accept new players? (Register works). Or have it a specific reason? But with the ratings and what i read be sure not a safe place to play..

You are full of utter garbage.

But you have acknowledged fault where you have detailed the review was not up to date, which equates to negligence.

As I said in the other thread I am pursuing casinoguru for misrepresentation.

You are a disgusting group that profits off loss. You should be ashamed.

I'm sorry you're so aware of your own role.

Suit yourself, I hope you'll be happy one day.??

Hello there.

I have no further knowledge. The last time we checked, the casino wasn't accepting new players.

Although the score seems good, there is one unresolved complaint, not a good sign. Check the user reviews as well, to see the full picture

Furthermore, this casino is not DGA licensed would be better to pick a casino with a proper license instead.

Why are you so cheeky?

Losing money and blaming others so you can vent your frustration?

Casino Guru is NOT RESPONSIBLE for any of your losses & not even for not being paid out!

If Guru insults you, you can insult back, but even though you answer them very rudely, they still treat you with respect!

I'd hit you with a fist, I'm saying that so you can see how kindly they talk to you when you're just spouting crap and constantly threatening and calling people trash.

You deposit into the casino, NOT the Guru team.

You decide to play in a certain casino and NOT GURU!

NO ONE will hold a gun to your head and threaten you to play!

Also, they don't just pay attention to the reviews but to the whole package, which is what you should know as much as you talk here.

Why did you even play there when you saw all the negative reviews like you said?

Isn't your action then also negligent?!!

Even though you saw it, you wanted to play there, so shut up and don't offend people here!

You keep insulting the Guru team, which I definitely won't let stand!

You should stop playing!

If you can't control yourself and start offending people, you should really consider quitting the game!

Where would you have complained if Guru did NOT exist and you still played at this casino?

No need to tease guru here as it is your fault and nobody else's.

I've been playing for 16 years and that's what happens to me and everyone else out there.

But I find others who blame it absolutely incomprehensible.

Show a little more respect and people might take you seriously.

I totally understand your frustration, I've been in this situation before but you have to contact the casino directly and not take all your negative frustration out on Guru they are NOT the casino!

If you continue to insult the Guru Team and especially the Radka, you will get into trouble with me, even if you now think it's a joke.

Have more respect when you are treated with respect.

Wieso bist du so frech?

Geld verlieren und die Schuld anderen geben, damit man seinen Frust herauslassen kann?

Casino Guru ist für keinen einzigen deiner Verluste VERANTWORTLICH & auch nicht dafür das man dich nicht auszahlt!

Wenn Guru dich beleidigt, kannst du zurück beleidigen, aber, obwohl du ihnen sehr unfreundlich antwortest, begegnen sie dir dennoch mit Respekt!

Ich würde dir mit einer Faust begegnen, ich sage das, damit du siehst, wie freundlich sie mit dir reden, obwohl du nur Haufen Dreck verbreitest und st?ndig drohst und die Leute als Abfall bezeichnest.

Du zahlst in das Casino ein, NICHT das Guru Team.

Du entscheidest dich dafür in einem bestimmten Casino zu spielen und NICHT GURU!

KEINER haltet dir eine Waffe am Kopf und droht dir, damit du spielst!

Man achtet auch nicht nur auf die Bewertungen, sondern auf das gesamte Paket, was du wissen solltest, so viel wie du hier redest.

Wieso hast du dort überhaupt gespielt, wenn du die ganzen negativen Bewertungen wie du sagtest gesehen hast?

Ist, dein Handeln dann nicht auch fahrl?ssig?!!

Obwohl du es gesehen hast, wolltest du dort spielen, deswegen halte den Mund und beleidigen die Leute hier nicht!

Du beleidigst durchgehend das Guru Team, was ich definitiv so nicht stehen lasse!

Du solltest aufh?ren zu spielen!

Wenn du dich nicht kontrollieren kannst und anf?ngst die Leute zu beleidigen solltest du dir echt überlegen, mit dem spielen aufzuh?ren!

Wo h?ttest du dich beschwert, wenn es Guru NICHT geben würde und du dennoch in diesem Casino gespielt h?ttest?

Guru brauchst du hier nicht bl?d anmachen, da es deine Schuld ist und sonst von niemandem.

Ich spiele seit 16 Jahren und sowas passiert halt auch mir und jedem anderen da drau?en.

Aber anderen, die schuld geben, finde ich, absolut nicht nachvollziehbar.

Leg etwas mehr Respekt an den Tag, dann nehmen dich die Leute vielleicht ernst.

Ich verstehe deinen Frust absolut, ich war auch schon in dieser Situation, aber da muss man sich direkt mit dem Casino in Verbindung setzen und nicht seinen ganzen negativen Frust bei Guru herauslassen den sie sind NICHT das Casino!

Beleidigst du weiter das Guru Team und insbesondere die Radka wirst du mit mir Probleme bekommen auch wenn du das jetzt für ein Witz empfindest.

Hab mehr Respekt wenn man dir mit Respekt begegnet.

Don’t you dare threaten me.

I will speak the truth and continue to do so.

Everything I said is accurate and casino guru is negligent and liable for the reasons I detailed above.

I have no respect for casino guru or people like you.

casino guru should have more respect for players and keep their casino reviews updated and not promote or list casinos that are stealing players money.

It's one thing to speak your mind and another to insult and threaten people.

Also, you're not answering my question.

Why did you even play there when you read all the bad reviews you don't have them all anymore? Or did you want to invest in it?

And why don't you tell the guru beforehand and only afterwards where there are problems?

If there is stress they are good enough to contact ^^

and I'm not threatening you, this is a promise, my dear. ??

Stop insulting people as trash cans!

Threatening people here all the time, telling me "Don't you dare threaten me"

You can threaten people but not others? Who do you actually think you are! ????????

If you don't want threats to be made, don't threaten people, otherwise keep your mouth shut.

You're the one making threats around here all the time.

Do what you can't resist, it will only cost you time, nothing else.

I just strongly object to you insulting these people as trash cans.

The only garbage can that has no respect here and talks to people as if they were standing under your feet is you and I absolutely hate people like that.

If all of this is getting on your nerves and the guru team is so bad get out of here, what are you doing here?

Nobody says anything against spreading the truth!

But you only spread threats and insults and are surprised when people respond accordingly.

Best leave this platform instead of offending people.

Watch the progress.

You keep insulting and only pointing out the bad and they STILL respond to you with respect and courtesy.

The only one here who should be ashamed is you.

Getting so old and still like a toddler blaming others because it's naturally more comfortable that way.

You're ridiculous for wanting to blame others for your problems and brazenly making threats.

Es ist eine Sache seine Meinung zu sagen und eine andere, die Leute zu beleidigen und zu bedrohen.

Au?erdem gehst du nicht auf meine Frage ein.

Wieso hast du dort überhaupt gespielt, wenn du all die schlechten Bewertungen gelesen hast, hast du sie nicht mehr alle? Oder wolltest du es darauf anlegen?

Und wieso sagst du nicht vorher dem Guru Bescheid und erst im Nachhinein, wo es Probleme gibt?

Wenn es Stress gibt, sind sie aber gut genug um sie zu kontaktieren ^^

und drohen tue ich dir nicht, dies ist ein Versprechen, mein lieber. ??

H?r auf die Leute als Mülleimer zu beleidigen!

Drohst hier die ganze Zeit den Leute und sagst mir ?Wage es nicht mir zu drohen"

Du darfst den Leuten drohen, aber andere nicht? Was glaubst du eigentlich, wer du bist! ????????

Wenn du nicht willst, dass Drohungen ausgesprochen werden, drohe nicht den Leuten, ansonsten halt deinen Mund.

Du bist derjenige, der hier die ganze Zeit Drohungen ausspricht.

Tu was du nicht lassen kannst, es wird dich nur Zeit kosten sonst nichts.

Ich habe nur stark was dagegen das du diese Leute als Mülleimer beleidigst.

Der einzige Mülleimer der hier kein Respekt hat und mit den Leuten redet als würden sie unter deinen Fü?en stehen bist du und solche Menschen kann ich absolut nicht leiden.

Wenn dir all das hier so auf die Nerven geht und das Guru Team so schlecht ist verschwinde von hier, was hast du hier noch verloren?

Keiner sagt etwas dagegen, dass man Wahrheiten verbreitet!

Du aber verbreitest nur Drohungen und Beleidigungen und wunderst dich, wenn man dementsprechend antwortet.

Am besten verlasse diese Plattform, anstatt die Leute zu beleidigen.

Achte mal auf den Verlauf.

Du beleidigst durchgehend und z?hlst nur das schlechte auf und sie antworten dir DENNOCH mit Respekt und H?flichkeit.

Der einzige hier, der sich sch?men sollte, bist du.

So alt geworden und noch immer wie ein Kleinkind die Schuld anderen in die Schuhe schieben, weil es so natürlich bequemer ist.

Du bist l?cherlich, dass du die Schuld für deine Probleme an andere übertragen willst und noch frech Drohungen aussprichst.

You’re mentally unstable.

I signed up at a few casinos because casino guru gave them good ratings or ‘fresh ratings’ 6/7 or above.

Post having issues with them I researched the casinos more widely and like scatterhall, pocketplay and mad money have been stealing for months. Casino guru have admitted their reviews were outdated and therefore admitted partial liability. The consumer is never to blame as we should not expect casinos or affiliates to either rip us off or provide outdated and false information.

if scatterhall, mad money, pocketplay (and I’m sure many many other casinos) were listed here accurately many players would not of signed up.

Im done talking to you. Other players can see my posts and hopefully see casino guru for what they are.

The only thing they will see is a desperate person who will do anything to put others down.

They will see guru answer you very politely and you call them rubbish and say you don't have to respect such people.

You call me mentally unstable, you call the guru team idiots who talk rubbish and deserve no respect.

You are embarrassing & the only one here who has an unstable psyche and only threatens and insults others.

Play less, you seem to have a gaming problem.

Ps: Everyone here knows that you shouldn't just pay attention to one rating, but consider all factors.

Also, you didn't even once answer my question why you played there even though you knew they had bad reviews.

Find hobbies, insult people

less than unstable or as a trash can and everything will be fine you puppet ??

Das einzige, was sie sehen, werden ist eine verzweifelte Person, die alles tut, um andere schlecht zu machen.

Sie werden sehen das Guru dir sehr h?flich antwortet und du sie als Müll betitelst und sagst das man solche Menschen nicht respektieren muss.

Du nennst mich psychisch instabil, das Guru Team nennst du Idioten der Müll reden und keinen Respekt verdienen.

Du bist peinlich & die einzige hier, die eine instabile Psyche hat und nur droht und andere beleidigt.

Spiel weniger, du scheinst ein Spielproblem zu haben.

Ps: Jeder hier wei?, dass man nicht nur auf eine Bewertung achten, sondern alle Faktoren berücksichtigen sollte.

Au?erdem hast du nicht 1-mal meine Frage beantwortet, wieso du dort gespielt hast, obwohl du wusstest, dass sie schlechte Bewertungen haben.

Such dir Hobbys, beleidige die Leute

weniger als instabil oder als Mülleimer und alles wird gut du Kasperl ??

Leave this forum in peace, or stop accusing other members. You are far behind the forum rules!