Hello,

I would like to add this casino is not licensed in Australia. Other than that, feel free to browse complaints, to get a better idea:

http://www.kpvfaw.com/complaints - just one justified and resolved complaint so far.

Hello Franga1981,

I know, thank you for the notice.

Do you still play there? ?? I know it's quite an alchemy to find a suitable casino, don't you think?

Hello Radka

I don’t gamble anymore. But after resolving the issue with Viper I must say I trust them and I trust the streamer Taurivaine is talking about.

It can be a minefield finding a suitable casino but Viper allow Australian players and pay them out.

hope this helps.

Hello Franga1981,

I see your point, and I appreciate your efforts. It truly helps other players, I'm sure.

?? Have a wonderful day.

Dear Viperspin Casino Representative,

could I have a clarification regarding the territorial limitations of the providers?

In your T & Cs there is a long list of providers with their respective countries that cannot be offered their games.

My question is: why do so many casinos that have the same Antillephone license as you do not have all those territorial restrictions but only have a fraction of them? Are they violating the provider's license by providing games that you claim are banned for certain countries and they are not?

For example Evolution gaming for Viperspin and some other Pledoo casinos, Bitdice for example) are prohibited in Italy, while almost all other casinos with Antillephone license offer it freely to all players without any limitations.

Thanks for the reply.

Caro rappresentante del casinò Viperspin,

potrei avere un chiarimento riguardante le limitazioni territoriali dei provider?

Nei vostri T&C vi è una lunga lista di provider con i rispettivi Paesi a cui non possono essere offerti i loro giochi.

La mia domanda è : perché tantissimi casinò che hanno la vostra stessa licenza Antillephone non prevedono tutte quelle restrizioni territoriali ma ne hanno solo una minima parte? Stanno violando la licenza del provider fornendo giochi che tu dichiari siano vietati per determinati Paesi e loro invece no?

Ad esempio Evolution gaming per Viperspin e alcuni altri casinò Pledoo, Bitdice ad esempio) sono vietati verso l'Italia, mentre quasi tutti gli altri casinò con licenza Antillephone lo offrono liberamente a tutti i giocatori senza alcuna limitazione.

Grazie per la risposta.

Can I have this post removed completely please ?

What post would you like to delete and why, please?

When you play at an online casino for the first time, it is best to play small bets. And most importantly: check the licenses they have. I know many people don't follow these instructions, but it's important. I hope it doesn't happen too often. There must be blacklists of casinos that don't play by the rules. There are some, but they are not definitive. I also find it interesting to read reviews of online casinos. Players just google the words casino with bonus and that's it. However, it is important that you check the website and read the terms, licenses, country they are from, etc. before playing.

Wenn du zum ersten Mal in einem Online-Casino spielst, ist es am besten, kleine Wetten zu spielen. Und vor allem: überprüfen die Lizenzen, die sie haben. Ich wei?, dass viele Menschen diese Anweisungen nicht befolgen, aber es ist wichtig. Ich hoffe, dass es nicht zu h?ufig passiert. Es muss black lists mit Casinos geben, die sich nicht an die Regeln halten. Es gibt einige, aber sie sind nicht definitiv. Ich finde es auch interessant, Bewertungen von Online-Casinos zu lesen. Die Spieler googeln einfach die Worte Casino mit Bonus und das ist alles. Es ist jedoch wichtig, dass du dir die Website ansiehst und die Bedingungen, Lizenzen, das Land, aus dem sie stammen, usw. durchliest, bevor du spielst.

yo, iv been playing on viper since they came out, Great Casino, i havnt had any issues withdrawing, the worst thing thats happened to me was i had to wait 24hrs to get my withdraw limit upped in order to cater for the amount i was trying to withdraw. pretty sure its 5k weekly and 20 monthly withdraws, i had to contact them to withdraw 70k and they took like 36 hours to get back to me, still got my $$ out easily after that though

That sounds quite convincing.

Do you think you can show us all your withdrawal history? ??

I realy like to see that, thank you.

I would try avoid this site, waiting for a day and a half for verification there excuse is " high traffic" which makes me laugh! Also they only let you verify after a withdrawal is made you should be allowed to verify at anytime. I will not be playing there anymore after my withdrawal finally paid out

Hello,

on the other hand, it sounds quite fair to me. Every day I read about players waiting for more than a few days to pass the verification without a single note from the casino. I would also expect that if the casino is overwhelmed, they are simply too busy to verify every newly registered player.

Not saying that it is all good, just understandable. However, I would like to see them in December if they're so busy now. ??

Let's just hope that the procedure will be quick.

100% agree avoid this site at all cost. I was a fairly new player and won over $100k i maxed out the player/vip levels and had over 2m in turnover yet because i won off my first few deposits they refused to up my withdraw limits which seems predatory. $3200 weekly withdrawal limits is pathetic when compared to any other casino which has $4k + daily limits. Imagine leaving that amount of money in your account being a gambler knowing it would take over 30 weeks to withdraw is beyond disgusting and yes i did end up losing every cent after 3 weeks could of been life changing money now its cautionary tale to let other knows AVOID THIS SITE AT ALL COSTS.

Hello,

pardon my lack of understanding, yet what did the casino do wrong? They obey their limits and you lost the balance, well it's truly sad, but were you aware of those limits from the beginning? Has the casino promised you some sort of special treatment and then suddenly broken the word?

I agree that limits are quite low, and can also imagine that you feel the VIP status is a joke now. I definitely appreciate the fact, that you come and shared your experience. Kindly check all factors in advance next time, if you come across this review, you'll see that it is a small international casino with small revenues.

I would not call it the best place for high rollers or players with a more aggressive playstyle.

It is true i was miss lead when i first checked the casino at the withdrawal section it said $15,500 withdraw limit but if you go through the fine print then it states $3200 withdraw limits. And after reading all the fine print i am questioning the legitimacy of the casino itself it states it is Australian and VPN friendly then goes to say Australia is a restricted country. I then saw that they kept my address the same but changed my my country of origin to Malta seems sus.

So you can register the account using Australia as your country of residence and then you have to change that, in order to withdraw correct?

I've seen this a few times before, in other casinos, it happened because the payment provider was not able to process the withdrawal to that particular country. I would say that technically the country is restricted, but to let payers play, registration is possible, and if the player wins and wants to cash out, the country must be changed, so the player can actually withdrawn.

Well, not the best approach, but as long as the winnings are paid,...

Or do you have a different information, please?

I have been playing on this site for almost a year and have had no issues until recent.

I have tried to make multiple withdrawals that get knocked back with an error message saying "insufficient account balance", even though on the withdrawal page it shows my balance "available for withdrawal".

i have contacted support about this multiple times and have been told its due to their anti-money laundering policies, and i have to wager my deposit atleast 1x over, which I understand.

I have more than 1x over my deposit and keep being told i need to wager more to withdraw, but after asking countless times they cannot tell me an amount i need to wager to "unlock" my withdrawal.

The support have told me 3 or 4 times "you need to wager 40usd more then you can withdraw", so I wager that plus some, and still no withdrawal.

What do I do? Am i being screwed?

Thanks for reading !

Honestly, I'd suggest you to create a complaint in this case. It sounds like they're unable to provide you the right information. I'd be afraid that you'll lose all your winnings until you manage to meet the unknown wagering requirement.

After about 20 emails back and forth and me showing them that i am wagering the amount they're telling me to, but still cant withdraw and they have said they've sent it to their technical department and i am waiting to hear back about the outcome.

Hopefully it gets sorted

How said my colleague Daniel, if it will be not solved in short period. Don't hesitate to create complaint ?? We help people to solve their problems with casinos.