Hello!

I should get 25% live casino cashback (on every monday get every player, who is request in chat/e-mail), but "administrator decided", i cant get any bonuses in the futute! (no any details)

i closed my account iat this casino, unpolite

Hmm, did the exact same thing happen to you in two casinos? Are they from the same group or how is that possible? In the post I wrote to you in the second casino, I explained how it works. So unfortunately, such things sometimes happen.

Hi Jaro!

Yes:

Rtbet, Myempire (closed my account), Slotpalace (closed ma account), Amunra (closed my account), Posido (there im VIP , and i try to conversation my VIP account manager, what is the problem)

There is similar platform... and connected to my FunId (My FunId is verified too)

Well, but i have got similar platforms, where i can use any bonuses, but now im fustrated and i wont play anywhere after this!

I didnt cheat, or any "wrongdoing", just lost about 4000 EUR in 3 months!

I know, they can decide without any explainison, but... you know a bit interesting!

Regards

Gabor

Yes, I completely understand and I would be frustrated as well. If I wanted to use the bonuses and they denied me access everywhere, i.e. within the same group, I would be upset. I know this can happen when players take bonuses frequently and basically focus on them. I don't know what your case is, but it doesn't have to be exclusively what I'm mentioning. 

Anyway, if you want to use bonuses it will probably have to be elsewhere.??

The casino is not responding and I don't know how to reach the site because live support is not working... what else can I do?

Das Casino antwortet nicht und ich wei? nicht wie ich die Seite erreichen kann weil der Live Support nicht funktioniert… was kann ich sonst noch machen?

In your case, I would resort to submitting a complaint. We wrote to each other the other day and it doesn't seem quite normal to me that you still have no reply. 

You can submit it here on this link and our team will try to assist you.

What do you say? 

Really? ????

Did you use someone others card???

Well you see there is still saying. Play stupid games, win stupid prizes.

OMG this casino seems to be notorious.

Why don't you people but a warning in your front page about this casino that it might not pay and that its untrustworthy?

May I ask if you experienced some issues there?

Exactly the same thing happened to me. By decision of the administrator, all bonuses and achievements with points (a lot of money) have been withdrawn from all casinos in that group (58 casinos). I have been lost as a user.

Me ha pasado exáctamente lo mismo. Por decisión del administrador me han retirado todos los bonos y logros con puntos(mucho dinero) en todos los casinos de ese grupo(58 casinos). Me han perdido como usuario.

They didn't do this before, but now when you want to withdraw money they will ask for verification, and it is practically impossible to verify yourself. They will ask for bank account transactions and several photos. When you send everything they will tell you that it is not correct or that they need time (it happened to me at funbet) until you get tired of waiting. Believe me, they are a scam.

Antes no lo hacían, pero ahora cuando quieras retirar dinero te van a pedir verificación, y es prácticamente imposible verificarse. Te van a pedir movimientos de la cuenta bancaria y varias fotos. Cuando lo mandes todo te dirán que no está bien o que necesitan tiempo( me ha pasado en funbet) hasta que te canses de esperar. Creerme, son una estafa.

And the casino didn't tell you anything more about it? I know this happens a lot, but it's mostly in cases where players only take bonuses and deposit a little. I don't know if that was your case, but anyway, if you have enough points left, that's sad. 

Have you tried asking the casino if this can be changed or is it a final decision? 

They don't respond to me by email and by chat they tell me that they don't know anything, that it's the administration's decision.

Por correo electrónico no me responden y por chat me dicen que ellos no saben nada, que es decisión de la administración

When I spent +10000€ at Frumzi without making any withdrawals (all losses) they treated me like a king, with a personal advisor. When I had some luck at Rtbet and made withdrawals of €500 and €800, I went up to VIP level) it was over. It is important that people know that if I have any profits they will do everything possible to prevent me from getting paid or coming back.

Cuando gasté+10000€ en Frumzi sin hacer retiros(todo pérdidas) me trataron como un rey, con asesor personal . Cuanto tuve algo de suerte en Rtbet e hice retiros de 500€ y 800€, subí de nivel VIP) se acabó. Es importante que la gente sepa que como tenga ganancias harán todo lo posible por qué no cobres ni vuelvas.

Yes, that's what I hear most often from players, that it's an administrative decision. Anyway, there have been cases where they told the player that they can unlock it under some conditions.

Anyway, whenever you have a problem with a withdrawal at a casino, let us know and we will try to help you. These situations you've outlined still persist?

I tried to close my account in this place by they refused to close it. Yes you read it correct.

They claimed there is not such profile ?? When I confronted them with a screen from my account....they sent me email back accusing me of having a gambling obsession.

I was like wtf? I have rarely played there because its a shitty casino, I literally said to them look at my account, I had made only TWO 20 e deposits past month. AND THEY ACCUSE ME OF HAVING GAMBLING OBSESSION AND BECAUSE OF THIS REFUSE TO CLOSE MY ACCOUNT!?!?!?.

I have no words....I don't know what to say or do. I have never met a casino that refuses to close an account.

Hello, just a detail if you don't mind: it appears this is a response to Nightshow; if so, please use the reply or quote button, because it is not that obvious without it. Thank you.

Honestly, I do not follow the casino logic either; 40€ is, in my opinion, very far away from "obsession."

I do not recommend using this platform at all. When your balance decreases and you try to use the bonus, they always interrupt your games and push you to make a deposit, even though you still have enough balance.

Many games are unavailable.

I will never return to them again.

I left the place as well for many reason but this was the final straw.

Absolutely horrible to play in there.

They try to force you to make deposits all the time. AND THE STUPID PART? It cancels all autoplay, and you have to like click it away everytime, and you many times accidentally click the "deposit" button that they offer and then you go out of the game too.

MY GOD ! Are they this desperate? Terrible place

Exactly ??