Wish you the best of luck!??

Thank you. Yes my friend. Everything is ok.

Congratulations!!

Awesome! ??

Do you think you can explain the solution, please?

It may need to deposit only by Mastercard not visa cards.

Aah, so this is it ??. Thank you very much for letting us know, maybe it will help other players from Greece in the future.

Do you still play there, I wonder?

Good evening, I have an account at betmaster, after following the steps required to withdraw funds, I made the withdrawal and which failed, I asked technical support but I did not receive an answer, could you please help me

Buena noche tengo cuenta en betmaster después de seguir los pasos requieridos para poder retirar fondos hice el retiro y la cual fallo pregunte a soporte técnico pero no recibo respuesta me podrían ayudar por favor

Hello,

it's quite hard to even guess what is causing the problem. Has your account been fully verified, please?

Did you try the live chat? If so, feel free to share any updates, so we have a better idea of what the best approach would be.

The casino asks to verify the account with a bank statement, but the bank statement is made by the bank on 30 days and they tell me that I have to wait the remaining 15 days to send the bank statement and start my verification, I think it is illegal to ask for something impossible

El casino pide verificar la cuenta con un extracto bancario, pero el estracto bancario se realiza por el banco los días 30 y me comentan que tengo que esperan los 15 días faltantes para mandar el extracto bancario y iniciar mi verificación, pienso que es ilegal pedir algo imposible

Did you try to ask your bank to create an extra statement/confirmation? I'd call your bank if I were you.

Let me know if it helps, please.

Kindly note that such confirmation is an important document when it comes to the account and payment verification.

I called the bank and I couldn't create a bank statement I had to wait until today and I sent all the documents and they keep making me wait a long time I'm going for 1 month and I can't withdraw my money, thank you very much

Llame a el banco y no podía crear un extracto bancario tuve que esperar hasta el día de hoy y mande todos los documentos y me siguen haciendo esperar mucho tiempo ya voy para 1 mes que no puedo retirar mi dinero, muchas gracias

Well, in the meantime your complaint was closed, due to your inactivity. So if you still can't withdraw, please respond to the complaint, or use the given email and ask for the complaint to be reopened. Then check on it regularly, please.

However, if you sent all documents just recently, you should wait a few days for the evaluation. ??

I already waited a few days and they always ask me for more documents

Ya espere algunos días y siempre me piden más documentos

Well, maybe the best way is to cooperate.

Have you found any documents hard to provide?

This practice is apparently very common with this casino or bookmaker. Terrible should reconsider the rating it currently has

Esta práctica es muy común aparentemente con este casino o casa de apuestas. Terrible debería reconsiderar la calificación que tiene actualmente

Hello,

in case the complaint team finds out that the casino has acted unfairly, we will consider it for sure. If you are interested to learn more about the consequences, read more here.

I read your complaint briefly and I must say that to me it seems that this is another casino that faces troubles with payment provider/s, and would not be the first. Allow me to mention that in order to verify and register a new payment option, it's normal that one must use it for a minimal deposit first, so it's validated in the casino's system. It may sound quite inappropriate in your situation but is truly a standard procedure.

Nevertheless, I wish you a quick solution ??

I sent all the necessary documents and then they send me a message where the deposits made to the casino are supposedly missing and after 5 days I have to send them the same document but underline the deposits so that their security team can find them, they also ask for unnecessary documents such as the certificate from the company where the funds went to betmaster!

Mande todos los documentos necesarios y después me mandan mensaje donde supuesta mente no están los depósitos realizados al casino y a los 5 días tengo que mandarles el mismo documento pero subrayar los depósitos para que su equipo de seguridad pueda encontrarlos, también piden documentos innecesarios como él acta de la empresa donde salieron los fondos hacia betmaster!

Well, based on my previous experiences on the forum, I do not dare to speculate about what is necessary and what is not. But I think that proof of deposit should show the deposit transaction to be accepted.

"the certificate from the company where the funds went to betmaster" any chance that it should serve as proof of income? Well, quite useful for additional checks, though the casino should have a reason to demand this, basically they will not explain its purpose because it is a security matter, I think.??

I have been waiting for almost 40 days to verify the account and they do not respond to the only dare to ask for even confidential documents!

It seems that they use this money for their casino for several days while they verify the account.

Llevo casi 40 días esperando poder verificar la cuenta y no dan respuesta al solo se atreven a pedir documentos inclusive confidenciales!

pareciera que usan este dinero para su casino por varios días mientras verifican la cuenta.

Today the web page does not open and neither does the mobile application of the page and I go they had to give me an answer from my account with balance

Hoy no abre la página web y tampoco la aplicación móvil de la página y voy tenían que darme respuesta de mi cuenta con saldo