Hi, I'm not sure if I understand your issue correctly. You still have 400 euros on your account, but why can't you withdraw it? What did the customer support recommend you?

Support says they are having problems with their proveider

L’assistenza dice che hanno problemi con il loro provaider

practically a week that they do not make anyone withdraw

praticamente è una settimana che non fanno prelevare a nessuno

Well after forcing me to deposit cryptocurrencies I am still waiting for the verification of my account to be able to withdraw, which is not required of everyone. I will never play in this casino again, the process is horrible

Bueno despues de obligarme a depositar cryptomonedas sigo esperando la verificacion de mi cuenta para poder retirar, la cual no me exigen a todo el mundo. Nunca mas jugare en este casino es horrible el proceso

If someone has had to send a thousand documents a thousand photos and has managed to recover their money, tell me because it seems to me that I will never recover anything

Si alguien ha tenido que mandar mil documentos mil fotos y ha conseguido recuperar su dinero que me lo cuente por que me parece que ya nunca recuperare nada

I played with betmaster in the Bulgarian version - https://bg.casinority.com/online-casinos/betmaster/ and I had no problems with the draws. The biggest problem for me is that they do not accept levs.

Играх с betmaster в българската версия - https://bg.casinority.com/online-casinos/betmaster/ и нямах проблеми с тегленията. Най-големият проблем за мен е, че те не приемат лева.

How long time have you been waiting for the verification?

I've been waiting for the verification for 6 days

llevo esperando la verificacion 6 dias

Well, I already told you that it is the worst casino in history, now they will tell me any movie so as not to give me the money after having to use cryptocurrencies and everything

Pues ya te digo que es el peor casino de la historia ahora me contaran cualquier pelicula para no darme el dinero despues de tener que utilizar cryptomonedas y todo

Funds confiscated according to them for having more than one account, that if without explaining it to me or anything. They forced me to pay 50 euros in cryptocurrencies to be able to collect and then they keep everything you earned and what you deposited to be able to collect. What a complaint they will fall

Fondos confiscados segun ellos por tener mas de una cuenta, eso si sin explicarmelo ni nada. Me hab obligado a pagar 50 euros en cryptomonedas para poder cobrar y despues se quedan con todo lo que ganaste y lo que depositaste para poder cobrar. Vaya denuncia les va caer

I find it incredible that this casino has good reviews. I have accidentally deposited from another email and since I did not remember the password of the previous one, I decided not to play in case they block my money. I can not withdraw less than 40 so I deposit 20 more to withdraw they force me to deposit cryptocurrencies 50 euros finally they keep everything for having another account. Thieves thieves and more than thieves. I'm going to report them, I have a lot of time, I'm going to do whatever it takes to go after them.

Me parece increible que este casino tenga buenas criticas. He depositado sin querer desde otro email y como no recordaba la contrase?a del anterior decidi no jugar por si acaso me bloquean el dinero. No puedo retirar menos de 40 asi que deposito 20 mas para retirar me obligan a depositar cryptomonedas 50 euros finalmente se quedan con todo por tener otra cuenta. Ladrones ladrondes y mas que ladrones. Les voy a denunciar tengo mucho tiempo voy hacer lo que sea para ir a por ellos

Please, submit a complaint on our website regarding this. It's clear that even if someone had more accounts according to them, they should ask for extra 50 eur in cryptocurrencies and then basically steal it!

They usually react to complaints submitted on our website so there's a chance that you'll get your money back.

If I have already opened a complaint, they have assured me more than once that my money was safe and that by making a deposit in cryptocurrencies I could withdraw the money.

After making the deposit and having a cryptographic wallet, they confiscate my funds on a double account.

I hope they answer and give me my money back.

Thank you

Si ya he abierto una queja, me han asegurado mas de una vez que mi dinero estaba a salvo y que al realizar un deposito en cryptomonedas ya podria retirar el dinero.

despues de realizar el deposito y tener billetera cryptografica me confiscan los fondos por doble cuenta.

espero que contesten y me devuelvan mi dinero.

gracias

Do you have the conversation saved? I mean the conversation where they asked you to deposit with crypto in order to get your winnings.

yes I attach conversation

si adjunto conversacion

As you can see, it says that to withdraw the funds, make a minimum deposit in cryptocurrencies to save my gryptographic wallet and thus transfer the funds to it. I do it and they keep everything claiming that I have two registered emails of which I have not used any bonus to take advantage of anything.

Como puedes comprobar pone que para retirar los fondos realice un deposito minimo en cryptomonedas para guardar mi billetera gryptografica y asi transferir los fondos a ella. Lo hago y se quedan con todo alegando que tengo dos emails registrados de los cuales no he utilizado ningun bono para aprovecharme de nada.

As I already mentioned, even if you had more accounts, there's no reason to ask you to deposit money and then steal it from you.

super

Well of course not because all that meant to me having to create a cryptographic wallet to which at least I have to transfer 100 euros and from that wallet 50 for them since it is the minimum. Come on, they have made me lose money everywhere. Assuring me that I would get paid that way. They could have told me not to do anything that you have two accounts and you are not going to collect. But they don't first tell you that so they get more money.

Pues claro que no por que a mi todo eso me supuso tener que crear billetera cryptografica a la que minimo tengo que transferir 100 euros y de esa billetera 50 para ellos ya que es el minimo. Vamos que me han echo perder dinero por todos lados. Asegurandome que asi cobraria. Podian haberme dicho no hagas nada que tienes dos cuentas y no vas a cobrar. Pero no primero te dicen eso asi ellos se quedan con mas dinero.

Yes, I already talked to my colleague Andrej about your case. Hopefully, it will get sort out.