I requested the withdrawal in 2610 and exactly the next day 27/10 I sent the documents....after 2 days they answered me by email to resend them....so I went in yesterday to resend them and only the first document was uploaded the rest not because they closed this field....I complained to their customer service to no avail I also emailed them and to this day I have no response....However today I entered the platform and went to the payment history and saw that while it was pending my withdrawal today shows failure.....i talk about it with service and they told me yes it's a technical issue and to request a withdrawal again. I immediately went to request a withdrawal again and it won't allow me....they blocked my money....can you tell me what to do?

Την αν?ληψη τη ζ?τησα 2610 και ακριβ?? την επ?μενη ημ?ρα 27/10 ?στειλα τα ?γγραφα....μου απαντ?νε μετ? απ? 2 ημ?ρε? μ?σω email να τα ξαναστειλω....μπ?κα λοιπ?ν εχθ?? να τα ξαναστειλω και αν?βηκε μ?νο το πρ?το ?γγραφο τα υπ?λοιπα ?χι δι?τι ?κλεισαν το πεδ?ο αυτ?....του? ?κανα παρ?πονα στην εξυπηρ?τηση πελατ?ν χωρ?? αποτ?λεσμα του? τα ?στειλα και μ?σω email και μ?χρι σ?μερα δεν ?χω καμ?α απ?ντηση....Ωστ?σο σ?μερα μπ?κα στη πλατφ?ρμα και π?γα στο ιστορικ? πληρωμ?ν και ε?δα ?τι εν? ?ταν εκκρεμη? η αν?ληψη μου σ?μερα δε?χνει αποτυχ?α.....μιλ?ω για αυτ? με την εξυπηρ?τηση και μου ε?παν ?τι ε?ναι ναι τεχνικ? το θ?μα και να ξαναζητησω αν?ληψη. Αμ?σω? π?γα να ξαναζητησω αν?ληψη και δεν μου το επιτρ?πει....μου μπλοκαραν τα χρ?ματα....μπορε?τε να μου πε?τε τι να κ?νω?

The worst bruce bet casino....long delay in identifying records so it won't let you withdraw.

I left closed my account and I advise anyone who comes in to play to be very careful.

With an excellent 10 I rate -10 in everything

Το χειρ?τερο καζ?νο bruce bet....μεγ?λη καθυστ?ρηση στην ταυτοπο?ηση εγγραφων με αποτ?λεσμα να μην σε αφ?νει να κ?νει? αν?ληψη.

Αποχ?ρησα ?κλεισα τον λογαριασμ? μου και συμβουλε?ω ?ποιο? μπει να πα?ξει να προσ?χει π?ρα πολ?.

Με ?ριστα το 10 βαθμολογ? -10 σε ολα

Well, I am not sure what you were expecting from submitting a withdrawal request if the casino explicitly advised you not to do so due to ongoing technical difficulties.

In any event, problems arise, particularly technical ones. Instead of making snap judgments, try to relax and give the casino some time to settle the issue. Monitor the situation and share the progress. Can you do that?

Never ever play on Bruce bet, I've been sending documents to withdraw a winnings for 10 days and they ask you for the impossible, rightly so, identity card and photo of the bank card, then they start with: certificate of residence, last paid electricity or gas bill, tax return.... but where have you ever seen something like this.... I don't recommend it to anyone, it's a scam

Non giocate mai e poi mai su Bruce bet, è da 10 giorni che mando i documenti per ritirare una vincita e ti chiedono l'impossibile,giustamente carta identità e foto della carta bancaria,poi iniziano con: certificato di residenza,ultima bolletta luce o gas pagata, dichiarazione dei redditi....ma dove mai si è vista una cosa così....non lo consiglio a nessuno è una fregatura

Hey, from what I can see, you're going through verification. But what seems to be the problem, you can't verify and you don't have something that the casino allows? Some of the documents are not usual, but I don't see the first time that the casino asks for something like that. Is there a particular document that is causing the issue? 

Please let me know.

I agree with matteoonali74. They did the same to me....it's a scam....they didn't approve anything correct from the documents....that's why I closed my account too

Συμφων? με τον matteoonali74. Τα ?δια ?καναν και σε μ?να....ε?ναι απ?τη....τ?ποτα δεν εγκριναν σωστ? απ? τα ?γγραφα....για αυτ? το λ?γο ?κλεισα και το λογαριασμ? μου

I know that this is quite an unpleasant situation if the verification takes longer, but the casinos make sure that they don't miss anything important. It is also obvious that you will not be able to withdraw until you complete it successfully, so I personally would continue to work with the casino. Since you have opened a complaint, our team will try to help you if there are further problems and you don't know what to do next. 

I see you closed your account, do you have any balance left? I wouldn't just keep the money in an account, I'd want to withdraw it. Also, did the casino tell you why they didn't accept any of your documents? 

They didn't tell me anything about the documents no matter how many times I talked to customer service...no update....they canceled my withdrawal and that's why I closed my account...I played all the money I had and that's it.. ..i want no contact with bruce bet .....it is a scam

Δεν μου αν?φεραν τ?ποτα για τα ?γγραφα ?σε? φορ?? και αν μ?λησα με την εξυπηρ?τηση πελατ?ν...καμ?α ενημ?ρωση....μου ακ?ρωσαν την απ?συρση και για αυτ? το λ?γο ?κλεισα το λογαριασμ? μου...?σα χρ?ματα ε?χα τα ?παιξα και τ?λο?....δεν θ?λω καμ?α επαφ? με το bruce bet .....ε?ναι μια απατη

That's too bad, they cancelled your withdrawal because you haven't been verified yet. If they didn't tell you anything about the documents you could have waited and we would have tried to help you and after some time contacted the casino to explain. But if you don't have the money in your account yet, we have nothing to help you with, since you have closed your account.

I'm very sorry and I hope nothing like this will happen again.

However, I have one more request, could you write to Kristina back in your complaint that you lost the money? Just click here and write to her because she is waiting for your reply.

Thank you very much.

They've been bouncing me for a withdrawal for ten days, they always give a different reason

Sono dieci giorni che mi rimbalzano per un prelievo,danno sempre una motivazione diversa

I've been waiting for the outcome of a 150 euro withdrawal since December 22nd...they always give me a different answer but the problem isn't solved

è dal 22 dicembre che attendo l.esito di un prelievo di 150 euro......mi danno sempre una risposta diversa ma il problema non si risolve

Hi, and what is the specific casino giving you as a problem, why are you unable to withdraw money? Did you go through any verification? Did you play with the bonus or not? 

Please let me know a bit more.

They just sent me an email confirming the documents....and they told me that they accepted the documents and withdrawal request...now I have to wait for the institution responsible for the payment

Mi hanno appena inviato una mail confermando i documenti....e mi hanno detto che hanno accettato documenti e richiesta prelievo...ora devo attendere l ente predisposto al pagamento

I have verified my documents...I have not played with the bonus

Ho eseguito la verifica dei documenti...non ho giocato con il bonus

Well then, that's good news that all the documents were in order. It's normal that until a player passes the verification he will not be able to withdraw.

When you say that the withdrawal was also accepted, do you see it somewhere in your profile or in the withdrawals that this is the case? If so then it could be just a matter of time before the money reaches you. What payment method did you use?

The withdrawal is still being processed.....bank transfer

Il prelievo è ancora in fase di elaborazione.....bonifico bancario

Sure, then it can still take some time. I suppose when it's the weekend again the casino probably won't be working on withdrawals so we'll see if you don't get it today, so I'll be glad if you update me next week.

I hope you won't wait long.??

You should avoid this casino. Winnings are not paid out and verification takes weeks.

All this without success.

The casino is not serious

Man sollte dieses Casino vermeiden. Gewinne werden nicht ausgezahlt und die Verifizierung zieht sich über Wochen lang.

Das alles ohne Erfolg.

Das Casino ist nicht seri?s

Withdrawal received

Prelievo ricevuto

Hi, most of the time the withdrawal is tied to the verification, so if the player is going through it or hasn't gone through it yet and the casino asks for documents, it will have to be successful. Only after this process can they withdraw the money. 

Nevertheless, how was it for you? How long did the KYC take and why were you unable to withdraw? Could you give me an idea?