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Bruce Bet Casino – generell diskussion (sida 8)

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Radka
8 m?nader sedan

Jag beg?rde uttaget 2610 och exakt n?sta dag 27/10 skickade jag dokumenten....efter 2 dagar svarade de mig p? mail f?r att skicka om dem....s? jag gick in ig?r f?r att skicka om dem och bara det f?rsta dokumentet laddades upp resten inte f?r att de st?ngde det h?r f?ltet....Jag klagade till deras kundtj?nst f?rg?ves, jag mailade dem ocks? och ?n i dag har jag inget svar....Men idag gick jag in p? plattformen och gick till betalningen historia och s?g det samtidigt det var i v?ntan p? mitt uttag idag visar misslyckande.....jag pratar om det med service och de sa till mig att det ?r ett tekniskt problem och att beg?ra ett uttag igen. Jag gick omedelbart f?r att beg?ra ett uttag igen och det till?ter mig inte....de blockerade mina pengar...kan du ber?tta f?r mig vad jag ska g?ra?

Automatiskt ?versatt:
8 m?nader sedan

Det v?rsta bruce bet kasinot .... l?ng f?rdr?jning i identifiering av poster s? att det inte l?ter dig ta ut pengar.

Jag l?mnade st?ngt mitt konto och jag r?der alla som kommer in f?r att spela att vara mycket f?rsiktiga.

Med en utm?rkt 10 betygs?tter jag -10 i allt

Automatiskt ?versatt:
vickyanastasiou50
8 m?nader sedan

Well, I am not sure what you were expecting from submitting a withdrawal request if the casino explicitly advised you not to do so due to ongoing technical difficulties.

In any event, problems arise, particularly technical ones. Instead of making snap judgments, try to relax and give the casino some time to settle the issue. Monitor the situation and share the progress. Can you do that?



8 m?nader sedan

Spela aldrig p? Bruce bet, jag har skickat dokument f?r att ta ut en vinst i 10 dagar och de ber dig om det om?jliga, med r?tta, identitetskort och foto av bankkortet, sedan b?rjar de med: intyg om hemvist, sista betalad el- eller gasr?kning, skattedeklaration.... men var har du n?gonsin sett n?got liknande.... Jag rekommenderar det inte till n?gon, det ?r en bluff

Automatiskt ?versatt:
matteoonali74
8 m?nader sedan

Hey, from what I can see, you're going through verification. But what seems to be the problem, you can't verify and you don't have something that the casino allows? Some of the documents are not usual, but I don't see the first time that the casino asks for something like that. Is there a particular document that is causing the issue? 

Please let me know.

Jaro
8 m?nader sedan

Jag h?ller med matteoonali74. De gjorde samma sak mot mig....det ?r en bluff....de godk?nde inget korrekt fr?n dokumenten....det var d?rf?r jag st?ngde mitt konto ocks?

Automatiskt ?versatt:
vickyanastasiou50
8 m?nader sedan

I know that this is quite an unpleasant situation if the verification takes longer, but the casinos make sure that they don't miss anything important. It is also obvious that you will not be able to withdraw until you complete it successfully, so I personally would continue to work with the casino. Since you have opened a complaint, our team will try to help you if there are further problems and you don't know what to do next. 

I see you closed your account, do you have any balance left? I wouldn't just keep the money in an account, I'd want to withdraw it. Also, did the casino tell you why they didn't accept any of your documents? 

Jaro
8 m?nader sedan

De ber?ttade ingenting om dokumenten oavsett hur m?nga g?nger jag pratade med kundtj?nst...ingen uppdatering....de avbr?t mitt uttag och det var d?rf?r jag st?ngde mitt konto...jag spelade alla pengar jag hade och det ?r det... ..jag vill inte ha kontakt med bruce bet .....det ?r en bluff

Automatiskt ?versatt:
vickyanastasiou50
8 m?nader sedan

That's too bad, they cancelled your withdrawal because you haven't been verified yet. If they didn't tell you anything about the documents you could have waited and we would have tried to help you and after some time contacted the casino to explain. But if you don't have the money in your account yet, we have nothing to help you with, since you have closed your account.

I'm very sorry and I hope nothing like this will happen again.

However, I have one more request, could you write to Kristina back in your complaint that you lost the money? Just click here and write to her because she is waiting for your reply.

Thank you very much.

6 m?nader sedan

De har studsat mig f?r ett uttag i tio dagar, de ger alltid en annan anledning

Automatiskt ?versatt:
6 m?nader sedan

Jag har v?ntat p? resultatet av ett uttag p? 150 euro sedan den 22 december...de ger mig alltid ett annat svar men problemet ?r inte l?st

Automatiskt ?versatt:
tapaz19822
6 m?nader sedan

Hi, and what is the specific casino giving you as a problem, why are you unable to withdraw money? Did you go through any verification? Did you play with the bonus or not? 

Please let me know a bit more.

Jaro
6 m?nader sedan

De har precis skickat ett mejl till mig som bekr?ftar dokumenten....och de sa till mig att de accepterade dokumenten och beg?ran om uttag...nu m?ste jag v?nta p? institutionen som ansvarar f?r betalningen

Automatiskt ?versatt:
Jaro
6 m?nader sedan

Jag har verifierat mina dokument...Jag har inte spelat med bonusen

Automatiskt ?versatt:
tapaz19822
6 m?nader sedan

Well then, that's good news that all the documents were in order. It's normal that until a player passes the verification he will not be able to withdraw.

When you say that the withdrawal was also accepted, do you see it somewhere in your profile or in the withdrawals that this is the case? If so then it could be just a matter of time before the money reaches you. What payment method did you use?

Jaro
6 m?nader sedan

Uttaget behandlas fortfarande.....bank?verf?ring

Automatiskt ?versatt:
tapaz19822
6 m?nader sedan

Sure, then it can still take some time. I suppose when it's the weekend again the casino probably won't be working on withdrawals so we'll see if you don't get it today, so I'll be glad if you update me next week.

I hope you won't wait long.??

6 m?nader sedan

Du b?r undvika detta casino. Vinster betalas inte ut och verifieringen tar veckor.

Allt detta utan framg?ng.

Kasinot ?r inte seri?st

Automatiskt ?versatt:
Jaro
6 m?nader sedan

Uttag mottaget

Automatiskt ?versatt:
6 m?nader sedan

Du b?r undvika detta casino. Vinster betalas inte ut och verifieringen tar veckor.

Allt detta utan framg?ng.

Kasinot ?r inte seri?st

Automatiskt ?versatt:
6 m?nader sedan

Hi, most of the time the withdrawal is tied to the verification, so if the player is going through it or hasn't gone through it yet and the casino asks for documents, it will have to be successful. Only after this process can they withdraw the money. 

Nevertheless, how was it for you? How long did the KYC take and why were you unable to withdraw? Could you give me an idea?

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